Sree Bhandaram
Washington, District of Columbia, United States
2K followers
500+ connections
Activity
2K followers
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Sree Bhandaram shared thisWant to get a peek into Twilio's Design and Research teams? Do you want to learn more about our day-to-day, what motivates us and what we love about working at Twilio? Join us for a Product Design/ UX virtual recruitment event on Friday, June 17th from 9am to 10:15 am PT. Get an inside look at the magic that goes into Product Design and UX at Twilio. Register to save your spot!
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Sree Bhandaram shared thisSree Bhandaram shared thisThanks to Nasdaq for helping us celebrate our big announcement with ITG, a leading #digitaltransformation company! Read more from our CEO John Wasson about how this will enhance our #ITmodernization capabilities: http://bitly.com/36lKDrG
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Sree Bhandaram shared thisVery excited for ITG - Incentive Technology Group's next big milestone!Sree Bhandaram shared thisExcited to announce that ITG will join ICF! Together, we will bring an unparalleled portfolio of services to agencies that pairs our platform experience with their strategy, analytics, and digital skills. Read on for more detail. https://lnkd.in/eCmJKxd
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Sree Bhandaram shared thisSree Bhandaram shared thisThings to do at ServiceNow's NOW at Work - Washington DC conference, THIS WEDNESDAY, Nov 20th, at the Reagan Building: 1. Stop by the ITG - Incentive Technology Group booth G2 to learn how we transform our clients business workflows using the NOW Platform App Engine. 2. At 4PM in the Expo Hall, join Sree Bhandaram's session about ITG's User Centered Design Approach that delivers business insights and rapidly increases ROI through better adoption and delivery of ServiceNow that your users expect. 3. Learn how to deliver modern digital workflows that unlock productivity and transform the employee and customer experience with ServiceNow! 4. The Charity App is back!!! At our booth, ITG will make a donation to the charity voted on at NOW at Work. ITG is an Elite ServiceNow partner in the Services, Sales, and Federal Programs! Look forward to seeing you! Tag a friend & share!! ServiceNow David Yang
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Sree Bhandaram liked thisSree Bhandaram liked thisUpdating my headshot for the first time in three years got me thinking about everything that's changed in that time (aside from chopping off almost a foot of my hair!). A lot can happen in 36 months, so here's a look back at some of the highlights: → Married my best friend (trading my Middle Eastern last name for an Irish one) → Got promoted to Senior CSM (and delivered onboarding training for our growing team) → Moved from Alabama to Michigan (getting back to my Midwest roots) → Transitioned into the Learning & Development org (with a focus on scaling CS programs) → Bought my first home (and inherited a never-ending list of house projects) → Co-led then led a global onboarding program (welcoming over 120+ new CS hires) → Traveled to Ireland twice (earning the first stamps in my passport) → EMCEEd a virtual event (and helped manage the experience for over 800 attendees) → Visited ServiceNow offices across two countries (putting my employee badge to good use) → Became a certified foster and adoptive mom (learning to navigate all the ups and downs) → Rescued and fostered eight cats and kittens (and embraced my inner crazy cat lady) → Partnered with incredible colleagues all over the globe (building friendships I'm truly grateful for) Time moves fast, and if there's one thing these past few years have taught me, it's the importance of slowing down enough to acknowledge all the beautiful moments as they happen, not just in retrospect. Excited to see what adventures are yet to come 💫
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Sree Bhandaram liked thisThanks to The Front Lines team for having me! We dug into GTM, why discovery never really ends, and a few unconventional lessons we’ve learned building Insight Health.Sree Bhandaram liked thisJaimal Soni spent 7 years at Segment, starting and leading the sales engineering function, before co-founding Insight Health AI, Inc. in mid-2023. Segment was acquired by Twilio for $3.2 billion in 2021. The lesson Jaimal carried into his next company wasn't about product. It was about go-to-market. Two lessons stuck: Discovery never ends. Not at close. Not after deployment. The economic buyer can change. The scope can shift. The champion can lose internal standing. The teams that stopped asking questions after the contract was signed were the ones caught off guard. And sales engineering, the person who can stand in front of a difficult business buyer, speak the technical language, and figure out the next action in any deal, is one of the most underrated hires in B2B. He took both into Insight Health. The company automates the clinical work surrounding a specialty care visit, history capture, intake, referrals, follow-ups, so providers can see more patients with the capacity they already have. Up to half of a first specialty visit is history capture. That single insight shaped their entire product roadmap. Their first design partner was an oncology practice in Portland. The first fully autonomous patient interaction ever completed by AI. Chaperoned by a human to make sure it stayed on the rails. That was three to four months after founding. First paid customer followed four months after that. In healthcare, where Kaiser-scale enterprises take 12-18 months to close, that speed wasn't accidental. It came from a deliberate choice to target mid-market practices of 7-60 providers, where procurement cycles run 3-4 months. "You never want to go out fishing for a whale in a dinghy." They've since surpassed four million AI-powered patient encounters. A few other moves worth knowing: When AI scribes became something every EHR was bundling, Insight Health built one and offered it for free. EHR companies then needed a scribe to offer their own customers. Insight Health became the vendor behind their offerings. A commoditized feature became a distribution channel. When no off-the-shelf evals framework existed for live patient AI interactions, they built their own; Safe AI, with real-time and near-real-time checks. In any meaningful enterprise deal, an IT stakeholder will look for it. They made sure it was there before they needed it. And when it came to winning healthcare deals, their physician co-founders, a neurosurgeon and an EP cardiologist, both active practitioners, gave them something most teams don't have: firsthand experience on the procurement side of the table. Every deal requires three stakeholders to align. A clinical champion. An administrative champion. An economic buyer who signs off on spend. The economic buyer doesn't need to carry the deal internally, they just can't block it. Jaimal Soni, Co-Founder & CEO of Insight Health, on BUILDERS https://lnkd.in/eRH3Jesh
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Sree Bhandaram liked thisSree Bhandaram liked thisAfter nearly six wonderful years with ICF, the time has come for me to officially announce my retirement. Last week, I submitted my final timesheet and turned off my laptop for the last time. It felt surprisingly emotional—and very final. Looking back, I realize what an incredible journey my career has been, made meaningful by the exceptional teams, colleagues, mentors, and leaders I have had the privilege to work alongside. I want to express my heartfelt gratitude to the many professionals who supported, challenged, and inspired me throughout my career. I have been fortunate to serve in a variety of roles during my career, including IT Operations Manager, Business Development, Senior Resource Development Manager, Senior Recruiter, and finally Lead Talent Acquisition Partner at ICF. Each chapter shaped me in meaningful ways and introduced me to remarkable people who brought out my very best. To my colleagues at ICF, I hold the deepest respect and admiration for your unwavering commitment to our clients’ missions and your dedication. It has truly been an honor to work beside you. To my family, thank you for your endless love, encouragement, and patience through the long days, late nights, and proposal deadlines that often came with this profession. I could not have done it without you. As I begin this exciting new chapter, I do so with a heart full of gratitude, wonderful memories, and lifelong friendships. Thank you to everyone who has been part of this incredible journey. I look forward to seeing where this next adventure leads, while cheering on all of you from the sidelines. Here’s to new beginnings!
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Sree Bhandaram liked thisSree Bhandaram liked thisIf User Research had a superhero origin story, the Research Plan would be its first gadget. Before the interviews begin, before the sticky notes multiply across the wall, and before someone inevitably asks, "Can we just test it tomorrow?", one of the very first responsibilities of a User Researcher on a UX or Human-Centred Design team is to create and present a clear plan for ‘how research will support the project.’ A User Research Plan is often confused with other project documents such as project plans, delivery plans, sprint plans, test plans or even research strategies. While those documents focus on what the project is delivering, when it will be delivered, or how the team will build it, the User Research Plan answers a separate set of questions: How will we learn? Who do we need to learn from? When will research happen? How will insights influence decisions? What risks might prevent us from learning what we need to know? It is the roadmap for reducing uncertainty through evidence. The best research plans are never written in isolation. Although the User Researcher usually owns the document, the planning process should be collaborative. Product Managers, Designers, Developers, Business Analysts, Delivery Managers, Subject Matter Experts, and stakeholders all hold pieces of the puzzle. Bringing them into the conversation early helps identify assumptions, align research with business goals, avoid duplicated effort, and build shared ownership of the findings. Think of it as writing the plan with the team rather than for the team. And finally... every experienced User Researcher knows one universal truth: something will change! Participants cancel, recruitment takes longer than expected, prototypes arrive late, stakeholders suddenly discover an "urgent priority," and technology occasionally decides today is not its day. That's why a sound User Research Plan doesn't just describe the ideal journey, it also includes Contingency. A well-thought-out backup plan isn't pessimism; it's professionalism. After all, the only thing more predictable than research is that something unpredictable will happen. This poster explores how the modern User Research Plan has evolved from a simple activity schedule into a collaborative, evidence-driven planning framework that aligns teams, manages risk, and ensures research remains adaptable throughout the product lifecycle. Because, while no plan survives first contact with reality unchanged, a good research plan makes sure the research does.
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Sree Bhandaram reacted on thisSree Bhandaram reacted on thisTo everyone who left home to build a life somewhere else — or to make the one they had better: I've done it twice now. I know what it costs, and I know nobody counts it. The visa. The bank account. Tax forms and contracts in a language that wasn't yours. You handled all of it alone, and you were told it was normal. It was never small. You walked into a country where you knew no one and slowly turned it into a place that knows you. Most people never even try. You learned to be your own company — to fill a quiet flat, to spend a birthday far from home, and to get up the next day anyway. That's a rare kind of strong. Homesickness isn't weakness. It's proof you came from somewhere with people worth missing, and that you loved them enough to leave anyway. You're brave on ordinary days. On Tuesdays. In supermarkets. In conversations you only half understand. Nobody claps for it. It still counts. You're not behind. You're doing one of the hardest things a person can do — without an audience, without a map. And once you've built a whole life out of nothing, in a place that wasn't made for you, very little can frighten you again. You already know what you're capable of. So on the days you forget: you're doing something most people never will. Don't give up. There are others like you. Make them your people. 🇮🇳 🇺🇸 🇸🇪 I hope we make society more mobile and those who wish to make this sacrifice, are given all the means to do so. They’re the crazy ones. They make the world a better place for the ones who come after us. #immigrants #founders #sweden
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Sree Bhandaram liked thisSree Bhandaram liked thisLast night, I had an opportunity to attend the RAISE Summit Gala at Versailles where I got to meet with many AI focused founders, entrepreneurs, architects, CEOs, CxOs and investors. From the setting to the attendees - including many old friends and colleagues - it was an incredible event. I got to swap my usual t-shirt and jeans for a black tie. I’ve not seen tech leaders look so dressed up while still discussing LLMs, inferencing, harness, evals and everything AI. 😃 Looking forward to bringing that same energy and perspective to the main stage at the RAISE Summit on Thursday, where I'll be speaking on cracking the AI-ROI code and AI and Security paradox. RAISE Summit is becoming a top AI event in Europe and the caliber of attendees and deep technical topics is quite impressive. More soon from Paris. Vishal Talwar Amin Vahdat Brian Hall Erwan Menard Alison Wagonfeld Yinon C. Henri Delahaye Yevgeny Dibrov Brian Froehling
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Sree Bhandaram reacted on thisSree Bhandaram reacted on thisAfter 12 years I have decided to leave ServiceNow. The past 12 years have been the best career move of my life. The opportunity to work with so many great people at the leading edge of technology was something special and I cannot put into words the gratitude and pride I have for the SC team at ServiceNow. We changed the enterprise SaaS world and helped people achieve their dreams. Scott Harvey, thanks for the guidance and mentorship over the years, it was not the same since you left. David Schneider, thanks for keeping it real and pushing in directions that no one could see. Kevin Haverty, thanks for being the calm, deep thinker and always having team SC’s back. Paul Fipps, thanks for believing in me and the mission we were on these past few years. Lastly, to my partner crime and my best friend at ServiceNow, Amy Hagelin Dananberg. Putting up with me on a daily basis at all hours of the morning and night was a feat unto itself. I love how you constantly challenged me and kept me on target with our activities, our programs and the mission to make our team the best SC organization in the world. Thank you for everything. I will miss morning coffee time with you and EV. For now, the lake, the mountains and the golf course are calling. See the comments for my entire list of 30 places with 30 people, thank you to all! Dave Caldwell – We will always have the train ride from Ottawa to Montreal Alex Hall – Loved our attempt at “Riding in cars” in the streets of Columbus, OH Marcy Paterson – The “Saint tour du Portsmouth” seeing the sights and sounds Mark Morgan – Apparently South Beach Miami is still looking for you Isabelle Duvernoy – Eating sushi at a roadside café in Paris is all the rage Jan Juul – Too many places to name, too many memories, but the first time we had a drink in Phoenix still sticks in my mind Scott Drummonds – Visiting in Singapore sipping on champagne was great, but the annual duel in the desert of Vegas is my favorite “Bingo, Bango, Boingo” Philip Langelund– Copenhagen and its food scene did not disappoint, neither did your love for your country and your team Tomohiro Hara – Tokyo is one of my favorite places on earth to visit, but the vision of you standing on the table singing and pouring sake for everyone, I will not forget Nick Botter – Meeting up in Amsterdam was fun, but driving to Brussels with no charge in your BYD was fun Kerem Aktas – On stage in Sweden wearing the “Tre Kronnen” was special. For the record, I did not lose that bet! Andreas Weber – Singing “Take me home, country roads” at the top of our lungs on a table at Oktoberfest in Munich – best work event ever!
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Sree Bhandaram liked thisSree Bhandaram liked thisThis is what an AI Product Manager's resume should look like in 2026. Not because it has "AI" written everywhere. But because it demonstrates something far more important. It proves the candidate knows how to build AI products—not just talk about them. Notice what stands out: • AI features tied to measurable business outcomes, not vague innovation claims. • Experience across the entire AI product lifecycle—from model selection and evaluation to launch and iteration. • Understanding of trade-offs like latency, inference cost, hallucinations, accuracy, and responsible AI. • Collaboration with ML engineers, data scientists, legal, trust & safety, and design teams. • Metrics that connect technical decisions to customer and business impact. This is the shift happening in Product Management. Companies are no longer looking for PMs who can simply write PRDs. They are looking for PMs who can answer questions like: → Which model should we use, and why? → How do we evaluate whether it's actually better? → When is RAG better than fine-tuning? → How do we balance quality, speed, and cost? → How do we measure AI product success beyond traditional product metrics? The best AI Product Managers do not need to train neural networks. But they do need enough AI fluency to make confident product decisions with ML teams. That is becoming the new baseline. Five years ago, knowing Agile was enough. Today, understanding models, evaluation, prompts, context engineering, AI UX, and responsible AI is quickly becoming part of the job description. The AI Product Manager is no longer just a Product Manager working on an AI feature. It is becoming an entirely new discipline. - Follow Lokesh Gupta for more such resume samples, hand curated product jobs and daily career resources.
Experience
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Education
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Rochester Institute of Technology
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Activities and Societies: Student Member; Human Factors and Ergonomics Society
Studied Masters in Human-Computer Interaction with a specialization in Web Development.
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Licenses & Certifications
Projects
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User Focus 2014
User Focus is UXPA DC's premier conference for anyone involved with crafting useful user experiences – from students to new practitioners to seasoned professionals.
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MobileUX Camp DC 2014
MobileUX Camp DC is an ad-hoc unconference that brings together people from the fast expanding mobile user experience (UX) community in DC and the rest of East Coast. There is no set agenda until everyone gathers. Attendees are required to participate to some degree: either by leading a discussion, showing a demo, or by creating another type of collaborative session.
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UXCamp DC 2014
UXCamp DC is an ad-hoc unconference and is part of the larger BarCamp movement. The focus of this camp is user experience–online and offline. There is no set agenda until everyone gathers. Attendees are required to participate to some degree: either by leading a discussion, showing a demo, or by creating another type of collaborative session.
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UXPA 2013 International Conference
UXPA 2013 is the User Experience Professional Association's annual international conference and the theme for this year was Collaboration.
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User Focus Conference
UXPA DC's annual conference. In 2012, we had a record number of submissions, a record number of sponsors, and a record number of volunteers! There is a 10 team member limit on LinkedIn, but so many others made User Focus 2012 a success. Thank you to all, including Sahal Alarabi, Robin Brewer, Jimmy Chandler, Sarah Donovan, Dana Douglas, Misa Gareau, Heather Gay, Kinsey Gimbel, Katie Greiner, Amy Knox, Stephen Lenzner, Holly Lopez Long, Cathy Lu, Jonathan Mendelson, Cynthia Nguyen, Erica…
UXPA DC's annual conference. In 2012, we had a record number of submissions, a record number of sponsors, and a record number of volunteers! There is a 10 team member limit on LinkedIn, but so many others made User Focus 2012 a success. Thank you to all, including Sahal Alarabi, Robin Brewer, Jimmy Chandler, Sarah Donovan, Dana Douglas, Misa Gareau, Heather Gay, Kinsey Gimbel, Katie Greiner, Amy Knox, Stephen Lenzner, Holly Lopez Long, Cathy Lu, Jonathan Mendelson, Cynthia Nguyen, Erica Olmsted-Hawala, Melissa Paluch, Ted Perez, Clarissa Peterson, Stephanie Pratt, Victor Quach, Jane Robbins, Luis Rodriguez, Hilary Ross, Brittany Sarbone, Jon Strohl, Casey Tesfaye, Erin Walsh, Ann Walter, Jon West, Jorge Zuniga.
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Cognitive Virtual Agent
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Customers of the enterprise service desk have a daily battery of requests and use multiple methods of handling those request or delegating those request to the right people to solve the request or incident. They are frustrated by the time it takes to get request routed to the right problem solver or the amount to time it takes to resolve common request that have defined repeatable steps. The amount of time lost everyday in doing these types of tasks take a toll on other more important…
Customers of the enterprise service desk have a daily battery of requests and use multiple methods of handling those request or delegating those request to the right people to solve the request or incident. They are frustrated by the time it takes to get request routed to the right problem solver or the amount to time it takes to resolve common request that have defined repeatable steps. The amount of time lost everyday in doing these types of tasks take a toll on other more important, impactful work and management knows it.
We integrated with IBM Watson to provide Virtual Agent capabilities to the ServiceNow chat interface. In addition, we leveraged cognitive routing, logging and search to provide assistant to human agents when handing request that could not be handled by a virtual agent. Creating this type of solution allows management to focus on impactful projects while giving them back precious hours of work they otherwise would have lost had they kept the norm.Other creators -
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Improve Customer Service
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When customers have problems, they expect fast resolution and a simple engagement process. By bringing everything about the customer into a single screen, they can manage their products and services effortlessly.
With Customer Service Management, you can empower effortless and connected experiences that drive real outcomes where the customer is central to the journey.Other creators -
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Resolve Security Incidents Fast!
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Modern organizations must deflect cyber attacks day in and day out by the thousands, and yet only one successful attack could be it's bane.
From the CISO to the Incident Handler, Security Practitioners must work together with IT Operations to intercept and eliminate intruders and disruptive forces across their global networks, yet they too often are limited by out-dated means of communication, collaboration and orchestration.Other creators -
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UX Show and Tell
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UX Show & Tell is an event for like-minded individuals in the user experience profession to learn and share with one another. The idea is no different from our grade school days. The format involves sharing work and talking about processes and the design challenges one had to overcome.
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Portfolio Website
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See projectCreated and currently maintaining my online portfolio. I used PHP, HTML, CSS and jQuery among other technologies
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UXcamp DC & Mobile UXcamp DC 2012
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UXCamp DC is an ad-hoc unconference and is part of the larger BarCamp movement. The focus of this camp is user experience–online and offline. There is no set agenda until everyone gathers. Attendees are required to participate to some degree: either by leading a discussion, showing a demo, or by creating another type of collaborative session.
MobileUXCamp DC is a mobile technology themed BarCamp. We aim to bring together mobile enthusiasts, explorers and professionals to share the…UXCamp DC is an ad-hoc unconference and is part of the larger BarCamp movement. The focus of this camp is user experience–online and offline. There is no set agenda until everyone gathers. Attendees are required to participate to some degree: either by leading a discussion, showing a demo, or by creating another type of collaborative session.
MobileUXCamp DC is a mobile technology themed BarCamp. We aim to bring together mobile enthusiasts, explorers and professionals to share the current state and their visions for the future direction of mobility. MobileUXCamp DC hopes to support the many voices helping to unlock the potential of a truly digital life. Topics may include – but are not limited to – mobile gaming, entrepreneurship, social mobility and presence, near field communication, physical hyperlinking, mobile storytelling, the importance of open standards, protocols, and platforms, linux based devices, and mobility on other continents.Other creators -
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Eye Tracking Project - Chipotle's Online Ordering Website
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Examined the viewing behavior of users visiting Chipotle's online ordering website using an SMI remote eye-tracker.
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User-Centered Design Methods Project - A Self checkout system
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Applied Scenario Based Design and Contextual Design methods to a project involving a self-checkout system. Conducted contextual inquiry, created activity, information and interaction design scenarios, claims analysis and storyboards. Created individual and consolidated work models, Redesigned work practices using visioning and storyboarding and created a user environment design diagram.
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Usability Testing Project - www.datamentor.org
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Conducted a usability test on www.datamentor.org. Identified and recruited users, created a test plan, conducted pilot and actual usability tests, collected and analyzed relevant data, created the usability test report and presented results
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Usability Engineering Project - Dum Dum Gym
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Designed touch screen gym software, which helps gym users accomplish basic tasks. Created stakeholder personas and scenarios, created low- and high-fidelity prototypes and after intensive testing, created the final software.
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