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Ross Pasquale reposted thisRoss Pasquale reposted thisToday we're shipping a Clay CLI and API. If you build in Claude Code, Codex, or Cursor, you can now build on Clay right from the terminal with our Agent Plugin. The next few releases will make sure that you can build any growth idea in Clay without having to connect disparate tools. You can use any data providers, run any workflow reliably, and configure agents to take actions on your behalf. Clay works wherever you already build. Get started by pasting this into your coding agent: Set up the Clay plugin by following the steps here: https://lnkd.in/gysagS9d I'll be talking about this and all of our other upcoming feature launches in a livestream on July 21st! Sign up here: clay.link/UAiAXMG
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Ross Pasquale reposted thisRoss Pasquale reposted thisDanielle DeBrizzi asked one of our most tenured engineers, Tray Cooper, what makes a great engineer — the stuff that doesn't show up on a resume. His answer: the ability to work with people. Not "10x productivity." Not a framework preference. The willingness to sit with customers on a call, hear "this isn't working," and go back and fix it. The willingness to ask AI, a teammate, or a PM "how do I make this better" instead of guessing alone. At Kustomer, code is only half the job. The other half is listening. If that sounds like how you want to build software, we're hiring.
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Ross Pasquale reposted thisRoss Pasquale reposted thisOur CTO, Jeremy Suriel, recently shared a bit more about how we decide which models to use under the hood, data privacy and more in our latest episode of CX Now. It's a great peek into the engineering and product philosophy that's shaping what we're building at Kustomer. Have a listen: https://lnkd.in/gy85MiSN If you're excited by problems like: *Building AI-native products from the ground up *Designing systems that reason over rich customer context *Creating software that helps millions of customer interactions become more personalized and effective ...we're hiring! Explore our open engineering roles here: https://lnkd.in/gKeRmbzs #Hiring #Engineering #SoftwareEngineering #AI #CustomerExperience #TechJobs
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Ross Pasquale reposted thisRoss Pasquale reposted thisWe're honored to share that we won 77 badges in G2's Summer rankings, including: - Leader - Momentum Leader - High Performer - Best Results (Mid Market) - Easiest Setup (ENT) - Most Implementable (ENT) Thank you to all of our clients who helped us earn this recognition. We're proud to deliver the platform that keeps your CX team moving!
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Ross Pasquale shared thisKnow someone redefining what great customer experience looks like? Kustomer is kicking off nominations for the 2x annual Humans of CX Awards. CX, Customer Success, Support pros - check out the Kustomer post and link!Ross Pasquale shared thisSupport starts when something goes wrong. CX starts long before that. Today, we're introducing the Humans of CX Awards 🏆 A new recognition program celebrating the leaders, operators, and advocates who turn everyday customer interactions into moments of trust, loyalty, and growth. Because here's what we believe: AI can make CX faster. Humans make it meaningful. Twice a year, we'll spotlight 25 standout CX, CS, and support professionals who are proving that even in an AI-powered world, great customer experience is still deeply human. Know someone who deserves the spotlight? Nominations for the summer recognition season are open now: https://okt.to/gUsbeX
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Ross Pasquale shared thisHaving worked with and for non-profits from IC to Board roles, looking forward to the Claude Corps investment in both talent and the non-profit sector pay off. asap! https://lnkd.in/ggnD5PSyWhat Is Anthropic's Claude Corps AI Fellowship? | Built InWhat Is Anthropic's Claude Corps AI Fellowship? | Built In
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Ross Pasquale reposted thisRoss Pasquale reposted thisKustomer has been named Personalized AI Agent Solution of the Year by the AI Breakthrough Awards, an independent program that evaluates entries on innovation, performance, user experience, and market impact. The category says it clearly: personalized. Not just automated. We’re all about AI that knows the customer’s history, their context, and their relationship with your brand no matter what channel they use to reach out. That's what Kustomer Concierge is built to do. Customers like Vuori have deflected 70% of requests and cut cost per contact by 40%, while holding the experience quality that keeps customers coming back. For the CX leaders who've been telling us the industry needed AI that actually knows the customer: this one's for you. Learn more about the award on the blog - link in the comments.
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Ross Pasquale shared thisIf you're heading to CCW next week (viva Las Vegas!), RSVP to Kustomer's Happy Hour. No agenda, just honest chat with fellow CX enthusiasts before the awards gala - link in comments.Ross Pasquale shared thisHeading to CCW next week? We want to see you before the conference floor gets hectic. Assembled, Peak Support, and Kustomer are co-hosting a small, invite-only happy hour at Yard House on June 23rd 🍹🍺 Think views of the Strip, cold drinks, good food, and honest conversations with CX leaders about what's actually working right now. AI, support ops, workforce strategy, BPOs — all of it, no agenda. The whole point is to walk into day one already knowing a few familiar faces. It's a short walk from Caesars Forum and wraps before the awards gala, so you won't have to choose. Spots are limited. If you're going to be there, grab yours. Link in the comments.
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Ross Pasquale shared thisKustomer AI is built for the complexity of B2B: context before you ask with workflows that speed resolution and increase revenue and retention. B2B customers - we're here for you!Ross Pasquale shared thisB2B support wasn't built for B2B customers. Your buyers have contracts, history, multiple stakeholders, and complex needs. But most CX platforms still treat them like anonymous inbound volume. Kustomer was built differently. Every conversation is tied to a full account picture. Kustomer AI knows the context before the agent has to ask, with workflows built for the complexity B2B actually creates. The result: -faster resolution -stronger retention -support that actually contributes to revenue. This is what CX looks like when it's built for B2B. Watch.
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Ross Pasquale liked thisRoss Pasquale liked thisJust in: we're on Built In's list of 16 CRM companies to know! We're honored to be among some of the top tools organizations use to power their operations. Check out the list here: https://okt.to/Nd4YZg
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Ross Pasquale liked this🎉 🥂 Big wins, big celebrations then onto the next one.Ross Pasquale liked thisOne of our YC batchmates, Brooke Hopkins posted on Linkedin last week saying she encourages her team to celebrate early and often. As a middle eastern highly superstitious founder (and an over-achieving first born), this admittedly isn't something I'm great at doing. But building a generational company is a marathon, and if we don't stop every once in a while to celebrate our wins, we'll get lost in the grind that is every day. So last week I took Brooke's advice, and we celebrated some recent wins. Champagne bottles were popped and clothes were ruined. Then we went back to building :) I'm also actively crowdsourcing ideas for ways other founders have celebrated big team wins. All ideas welcome.
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Ross Pasquale liked thisRoss Pasquale liked thisJust listened to Smalls' Victoria Weiss on the latest CX Now episode. I happen to be a customer (for my wild bengal, Harvey 🐈 ) and loved how simple and effective her approach to damaged deliveries driving up returns is. Not only did it touch the customer experience, it impacted the bottom line of their business. Instead of walking into the exec room with a complaint, she brought choices: a simple cardboard layer that cut damage by half, all the way up to a full packaging redesign. Scrappy, practical, and framed entirely around business impact. What's the scrappiest fix you've seen actually move a CX metric?Putting Insights from the Voice of the Customer to Work | KustomerPutting Insights from the Voice of the Customer to Work | Kustomer
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Ross Pasquale liked thisRoss Pasquale liked thisIf you're using AI to screen candidates, you're doing it wrong. 🚩 Cassie Chao Leemans just told us exactly why on the new episode of Human First. She built the recruiting tech stack most people would dream of. AI-powered. Elegant. But she refuses to let it make a single hiring decision. Her position is blunt: The moment you hand judgment to a bot, you're opting out of the hard work that actually builds great teams. What AI should do: 🤖 Eliminate the tedious stuff. Scheduling. Note-pulling. Context gathering. The busywork that steals 8 hours a week. What AI should NEVER do: Replace your instinct. Your values. Your ability to feel chemistry. This is more urgent than ever. Founders are drowning in AI-crafted resumes. Instead of solving the real problem (Who is actually right for US?), they're building GPT prompts to stack rank profiles. The cost? You'll hire faster. You'll also miss ....and you might miss big An early recruiting funnel needs to be intentional: Founders handling the first call. (Sell the dream) Every interaction feels authentic. (people want to feel like people) Let AI handle the paperwork and logistics, humans handle everything else. At Captivate Talent we believe we need more of this, not less! Listen to the full conversation Danielle Messler and I had with Cassie on Human First. Cassie draws the exact line between where AI belongs in recruiting and where it has no business being involved. Link in comments.
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Ross Pasquale liked this$700m raised to bring Neko's preventive health model to members in Europe and the US soon. I'm so proud to be part of this team. Every hire, every candidate who bet on us early, built the foundation this round stands on. Grateful to be working on a mission this meaningful, alongside people this good. If our mission speaks to you, we're hiring for our Clinics, Engineering Teams & Business Functions. Come build with us. Onward. 🚀Ross Pasquale liked thisWe've raised a $700M Series C, led by Lightspeed Venture Partners and co-led by O.G. Venture Partners. Since 2023, more than 350,000 people have signed up for a Neko Health Scan, and 100,000 people have experienced one. Today, our approach to redefining how people understand and act on their health is already working: for returning members, our data shows that 5 out of 7 of their key health markers showed statistically significant improvement between scans. This funding will scale our research into the hidden causes of disease and the development of proprietary technology to detect it before it has time to develop. It will also fund our continued expansion, including to the US, where our first clinic is set to open in New York this year. This round comes weeks after our biggest update yet to the Neko Health Scan, with body composition measures and clinician review of wearable data now included in all scans across our clinics in the UK and Sweden. We're grateful for the continued support of Atomico, General Catalyst, and Lakestar, and welcome new investors including Liberty City Ventures, Positive Sum, and BDT & MSD Partners.
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Ross Pasquale liked thisRoss Pasquale liked thisEvery quarter (really every month) I ask our Technical Support and CS leaders the same question: what is eating your team's time that shouldn't be. The answer used to embarrass me. We build a platform to unify customer data. For a period of time, our own teams were not fully running on it. Salesforce held the account record. Gong, Notion, and Slack held the rest. Our support reps were clicking through five systems to answer one question. Our CSMs were living in their inbox, and the inbox held no record of what actually happened. When we audited what our CSMs spent their days on, 75% of it was administrative. Renewal paperwork. Process questions. Work where the customer did not care who answered, only that someone did. So a few years ago we moved our whole Technical Support and Commercial Customer Success operation onto Kustomer. Timeline. Insight Cards. Data Explorer. Our own AI Agents, Copilot, Envoy, and a Kustomer MCP server that reviews every closed conversation each morning and tells us exactly which help articles need updating. The numbers: our AI now resolves 67% of inbound support, and these are not simple FAQs. Retention is up 13% year over year. Renewals close roughly 30 days faster. But the part I care about most is what it did to how our teams work. Technical Support and Commercial Customer Success run different motions. They now draw from the same data and reach the same conclusions about an account. Our Senior Manager of Technical Support, Robert M. Rupprecht, MBA, said it better than I can: "Our AI is night and day different from when we launched AI Agents. It's not just answering, it's guiding customers to resolution. And the more we feed it from real conversations, the better it gets." We are still finding the parts of our own operation that need the same treatment. That work does not end.
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Ross Pasquale liked thisRoss Pasquale liked thisKustomer processes millions of conversations and objects every single day. That volume creates real engineering problems. So how do engineers at Kustomer solve them? Tray Cooper has been in the middle of it: proper indexing so services don't collide, distributed systems that scale but introduce their own chaos, logging good enough to trace a bug across a system this size, and knowing when infrastructure needs to get ahead of growth instead of catching up to it. This is the kind of scale problem you don't get to work on everywhere. We're hiring engineers who want to. Explore open roles - link in the comments.
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Ross Pasquale liked thisRoss Pasquale liked thistldr - my team is hiring University Recruiters ! I wanted to share that my larger team is looking to hire University Recruiters that specialize in Technical Recruiting. To work with the technologies, projects, and endeavors that only exist at Tesla and to create visible impact in the careers of many, many students. ✅ https://lnkd.in/gw_Mtxmc ✅ https://lnkd.in/g9XAp6Ag ✅ https://lnkd.in/gypVZupc These applications are open to anyone with recruiting experience, especially those with previous work in a technical space - but before you apply or ask for a referral, I would actually really appreciate it if you were to hear me out for a bit for the last part of my post, especially if you haven't worked with students before. This space requires empathy. It requires cognizance. It requires patience. It requires humility. It requires warmth. It requires hard talks. It requires encouragement. It requires professionalism, maturity, passion yes but it requires grace too. But more importantly than anything else, it requires a genuine kindness for students. Because these are not the hallmark traits of a good University Recruiter, these are the hallmark traits of being a good person. And a good person, is what students deserve when they are recruiting in the most hectic time of their lives. I romanticize the early career space quite often, but that is because the most important thing on this planet is how we take care of the people that come after us. If you sincerely feel like this is you, feel free to reach out for a referral.
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Cause Effective
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Cause Effective accelerates nonprofits by building sustainable communities of supporters
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Voray
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Social Services
Voray's unique platform enables meaningful professional development for senior-level executives.
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