“Mike is a principled leader who drives customer-centric, operational rigor at the highest levels. I have reported to Mike, fortunately, for much of my career. Time and again, he demonstrates an uncanny ability to evaluate operations, formulate fresh paths forward, and implement both incremental and wholesale improvements. Candidly, it is just refreshing to work with Mike and makes work truly satisfying. Mike is a data-driven decision maker, bringing a finesse to analysis that filters the noise and frankly, gets the right things done. He can successfully guide the complexities of merged company operations or solving struggling sentiment and churn - with the same poise as - rudimentary improvement programs like time-to-resolve and ticket inflow reduction. Mike inspires his teams to see things differently and transparently coaches his leaders along the way. Moreover, he understands the nuance needed to compassionately lead large teams with healthy accountability. Mike's hallmarks are accelerating team performance, and seamlessly dovetailing customer experience with business results. For the software customer journey, Mike just gets it.”
Michael DiComes
Emmaus, Pennsylvania, United States
2K followers
500+ connections
2K followers
500+ connections
About
Enterprise customer executive with a track record of transforming global customer…
Activity
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I've been sharing a lot lately about how we're using AI and Atlassian Rovo to transform our support operations, from automating ticket triage to…
I've been sharing a lot lately about how we're using AI and Atlassian Rovo to transform our support operations, from automating ticket triage to…
Liked by Michael DiComes
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I am so delighted to join the team at TCP Software as Director of Product Management, Healthcare! I have spent my career in Workforce Management…
I am so delighted to join the team at TCP Software as Director of Product Management, Healthcare! I have spent my career in Workforce Management…
Liked by Michael DiComes
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It's been an immensely rewarding week at Hawk. Many of our teams gathered together in person for a week of H2 alignment and genuine celebration of…
It's been an immensely rewarding week at Hawk. Many of our teams gathered together in person for a week of H2 alignment and genuine celebration of…
Liked by Michael DiComes
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Product + Solutions Engineering + Sales taking time to slow down to speed up. Getting to know what drives your peers makes a big impact on being able…
Product + Solutions Engineering + Sales taking time to slow down to speed up. Getting to know what drives your peers makes a big impact on being able…
Liked by Michael DiComes
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Next week I’m leading a Rovo Masterclass for our global CSS teams focused on practical AI use cases in Jira Service Management, specifically around…
Next week I’m leading a Rovo Masterclass for our global CSS teams focused on practical AI use cases in Jira Service Management, specifically around…
Liked by Michael DiComes
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I am so excited to share that this week I have started my 10-week internship program with Fraser Coutts & Partners. I would like to thank Fraser…
I am so excited to share that this week I have started my 10-week internship program with Fraser Coutts & Partners. I would like to thank Fraser…
Liked by Michael DiComes
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For decades, healthcare organizations have focused on measuring clinical quality performance primarily driven by regulatory compliance requirements…
For decades, healthcare organizations have focused on measuring clinical quality performance primarily driven by regulatory compliance requirements…
Liked by Michael DiComes
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This International Women’s Day, I brought together the women of StarCompliance for a global town hall to talk candidly about leadership, growth, and…
This International Women’s Day, I brought together the women of StarCompliance for a global town hall to talk candidly about leadership, growth, and…
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I am proud to share I have joined NetBrain Technologies Inc. as CMO. NetBrain has spent 20 years helping enterprises prevent outages and automate…
I am proud to share I have joined NetBrain Technologies Inc. as CMO. NetBrain has spent 20 years helping enterprises prevent outages and automate…
Liked by Michael DiComes
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I believe many data leaders quietly cap their own career growth. They think they have to stick to writing queries and creating dashboards forever...…
I believe many data leaders quietly cap their own career growth. They think they have to stick to writing queries and creating dashboards forever...…
Liked by Michael DiComes
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The AI layoff trap. Deloitte cut its graduate cohort by 18% and handed their work to AI. Then had to refund the Australian government after AI…
The AI layoff trap. Deloitte cut its graduate cohort by 18% and handed their work to AI. Then had to refund the Australian government after AI…
Liked by Michael DiComes
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Proud parent moment. This week, my son Jack earned the rank of Eagle Scout—an achievement that represents years of effort, leadership, service, and…
Proud parent moment. This week, my son Jack earned the rank of Eagle Scout—an achievement that represents years of effort, leadership, service, and…
Liked by Michael DiComes
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Join us for a live demonstration of OnRamp and see how leading teams scale onboarding in 2026. 🗓 February 11th • 1:30 PM ET Come see how OnRamp…
Join us for a live demonstration of OnRamp and see how leading teams scale onboarding in 2026. 🗓 February 11th • 1:30 PM ET Come see how OnRamp…
Liked by Michael DiComes
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The moment of renewal is also a moment of risk. ⚠️ Ciara Byrne, SupportNinja VP of Revenue Operations, breaks down how SaaS companies can reduce both voluntary and involuntary churn: » Engage customers early » Personalize communication » Address friction before it snowballs » Don’t let a failed payment be the reason they leave 🔗 https://hubs.li/Q03ZTR-W0 What’s your go-to strategy for catching churn before it happens? 🤔
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