Lokesh Garg

• Built a culture of client centricity: using Six Sigma/Lean/Agile methodologies and business acumen to make impactful decisions that mitigated risk for the company, clients, and advanced CX.
• Identified marketing opportunities, business development, applied due diligence and success factors modeling, and developed CX conversion strategies.
• Created customer journey mapping, helping clients digitize their customer engagement processes.

• Established employee review program, including performance review, goal setting and personal improvement.
• Led change management objective to transform company culture into quality-driven, customer–focused organization and persuaded management to included core quality metrics in management performance reviews.
• Created a responsive, self-aware, "leaders are everywhere" culture which resulted in: the maximum utilization of intelligence across the enterprise, new development standards… Show more

• Established employee review program, including performance review, goal setting and personal improvement.
• Led change management objective to transform company culture into quality-driven, customer–focused organization and persuaded management to included core quality metrics in management performance reviews.
• Created a responsive, self-aware, "leaders are everywhere" culture which resulted in: the maximum utilization of intelligence across the enterprise, new development standards and new process methodology protocols Show less

• 40% reduction in implementation errors and a 62% reduction in rework by instituting Lean methodology protocols into everyday work
• Established core standardized policies and procedures for all key processes throughout company that results in improving productivity and communication.
• Established corporate wide Lean Six Sigma certification program which included advanced understanding of Lean Six Sigma methodologies, tools and techniques and provided an opportunity to master the… Show more

• 40% reduction in implementation errors and a 62% reduction in rework by instituting Lean methodology protocols into everyday work
• Established core standardized policies and procedures for all key processes throughout company that results in improving productivity and communication.
• Established corporate wide Lean Six Sigma certification program which included advanced understanding of Lean Six Sigma methodologies, tools and techniques and provided an opportunity to master the subject matter by conducting Black Belt-level improvement project. Show less

• 23.3% reduction in client revenue attrition 60pt increase in client NPS by reducing errors and timeline in implementations and creating proactive engagement strategies with clients
• Produced 25% + organic growth YOY turning the company back into high growth after it struggled losing over $100M in revenue for the previous 4 consecutive years by strategically introducing rapid prototyping and Agile development practices.
• Employee attrition declined 14% bringing it to single digits by… Show more

• 23.3% reduction in client revenue attrition 60pt increase in client NPS by reducing errors and timeline in implementations and creating proactive engagement strategies with clients
• Produced 25% + organic growth YOY turning the company back into high growth after it struggled losing over $100M in revenue for the previous 4 consecutive years by strategically introducing rapid prototyping and Agile development practices.
• Employee attrition declined 14% bringing it to single digits by shifting culture, management team alignment & establishing enterprise-wide communication standards of what is most important and why and reinforcing those standards consistently Show less