About
Driving digital transformation and customer success!
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792 followers
Experience
Education
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Publications
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Airing of ITIL Grievances
CreateSpace Independent Publishing Platform/Amazon
ITIL is the most widely accepted IT service management framework in the world. It’s probably the most criticized as well. Ever wonder why people and businesses don’t embrace the framework? There’s a ton of material on “why ITIL” and how best to go about implementing it, but no one seems to acknowledge the conversations taking place every day about why ITIL should be avoided. This book acknowledges the elephant in the room and attempts to bring to light some of the reasons why the framework is…
ITIL is the most widely accepted IT service management framework in the world. It’s probably the most criticized as well. Ever wonder why people and businesses don’t embrace the framework? There’s a ton of material on “why ITIL” and how best to go about implementing it, but no one seems to acknowledge the conversations taking place every day about why ITIL should be avoided. This book acknowledges the elephant in the room and attempts to bring to light some of the reasons why the framework is dismissed in the hope that it might just change some opinions.
Honors & Awards
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itSMF USA Project of the Year (West Region); National Finalist
itSMF USA
Integrated Service Operations Project (ISOP)
This annual award is presented to a practitioner or vendor-practitioner organization that demonstrably achieved or recognized significant impact or progress in the adoption of Service Management best practices within their organization for the previous yearly cycle. -
Team of the Quarter (Q2), Defense Sector - Security
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Team of the Quarter (Q3), Defense Sector - ITIL
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Languages
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German
Limited working proficiency
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