About
I’m a design leader who brings clarity to complexity and connection to teams. With over a…
Articles by Jacklyn
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Introducing Professional Storytellers
Introducing Professional Storytellers
Looking to spruce up your portfolio or resume? I’m excited to announce that my friend Whitney and I have just launched…
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Talk UX is coming to Atlanta!
Talk UX is coming to Atlanta!
Talk UX is a bit different. It’s a platform to bring to light the fresh ideas and inspiring work of women making waves…
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🚀 Help shape the future of healthcare with Oracle Health! We're hiring a Senior Human Factors Researcher to join our UX team and help design safer,…
🚀 Help shape the future of healthcare with Oracle Health! We're hiring a Senior Human Factors Researcher to join our UX team and help design safer,…
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Exciting news! 📣 We're growing the Marketing & Communications team at Carrier and have several new opportunities available for talented marketers…
Exciting news! 📣 We're growing the Marketing & Communications team at Carrier and have several new opportunities available for talented marketers…
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Opportunity to work with a great Product leader!
Opportunity to work with a great Product leader!
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Education
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Volunteer Experience
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Board Member
Nancy Falco Fund Limited
- 5 years
Health
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27 people have recommended Jacklyn
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Today has been an incredibly tough one at Sprout Social, Inc. We said goodbye to some of the most exceptional people I've had the pleasure of working…
Today has been an incredibly tough one at Sprout Social, Inc. We said goodbye to some of the most exceptional people I've had the pleasure of working…
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Hi UX and product people in Atlanta! Take a break and join UX Research Atlanta for our Summer Happy Hour this Wednesday, July 8th at Twain's in…
Hi UX and product people in Atlanta! Take a break and join UX Research Atlanta for our Summer Happy Hour this Wednesday, July 8th at Twain's in…
Liked by Jacklyn Cohen
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The Atlantic Hockey America conference does not have shot-tracking, so there is no off-the-shelf expected goals model for its goalies. I wanted to…
The Atlantic Hockey America conference does not have shot-tracking, so there is no off-the-shelf expected goals model for its goalies. I wanted to…
Liked by Jacklyn Cohen
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Cross posting a listing we have open for a hardware-focused user researcher. Check it out if you have a hardware background and are interested in…
Cross posting a listing we have open for a hardware-focused user researcher. Check it out if you have a hardware background and are interested in…
Liked by Jacklyn Cohen
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Give me high heels, a great topic, and a microphone, and I can talk for hours! Thank you to everyone who attended my talk, "From Research Team to…
Give me high heels, a great topic, and a microphone, and I can talk for hours! Thank you to everyone who attended my talk, "From Research Team to…
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💬 When you finally leave a situation – be it a school, a job, or a community – you will naturally be conscious of the people to whom you’ve become…
💬 When you finally leave a situation – be it a school, a job, or a community – you will naturally be conscious of the people to whom you’ve become…
Liked by Jacklyn Cohen
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Excited to share that our annual Ladies that UX ATL Lightning Talks is back — one of my favorite events of the year! 🎉⚡ Five incredible speakers…
Excited to share that our annual Ladies that UX ATL Lightning Talks is back — one of my favorite events of the year! 🎉⚡ Five incredible speakers…
Liked by Jacklyn Cohen
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Leigh Barnett
Change management is too often overlooked in the product development lifecycle, which has negative effects that can be widely felt; from internal teams that use or support the product, to the users of the product themselves. Check out this article by my colleague Kate Schie and avoid some common pitfalls:
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Arlo Guthrie
This article is a bit polemic and short on real data, but I understand the sentiment. Process and systems fail when they don't solve actual problems, and one of the problems we should solve is a lack of time, resources and appetite to just try stuff. How might we deliver experiments in a way that allows us to scale the innovative experiences that work and pivot if the experiments fail? That's precisely what design systems are for. https://lnkd.in/g-w9wG8g
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Jaymie Wahlen
A worthwhile read from the ever-insightful mind of Michael Winnick "Your job as a UX leader isn't to pretend the ground is stable. It's to create footholds—small spots of clarity that give people something to stand on while everything else shifts.” "The skills that got us here—making sense of ambiguity, understanding people, guiding decisions through uncertainty—are not obsolete. They're more necessary than ever." https://lnkd.in/ekWbJAm3
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David Hildebrand
Are IC enterprise designers unintentionally sabotaging their portfolios in this AI-obsessed market? If you’re a Product Designer updating your case studies… you’ll probably want to read this... I’m actively hiring two Sr-to-Lead Product Designers, and after reviewing a lot of portfolios recently, a pattern keeps repeating: 👉 Too many portfolios are leading with AI chatbot projects. Not sprinkled in… leading with them. Often multiple ones in the same portfolio as Case Study #1 and #2. Here’s the problem👇 AI chatbots are important, but they’re not the center of gravity for most enterprise / SaaS product teams. In the last six-nine months, many of these patterns are already shipped and commoditized. And now with agentic flows, the UI work becomes more about reviewing, validating, and confirming work AI has already completed behind the scenes. Which means… “Old school” multi-step, end-to-end product flows are still valid – with a twist. Because every IC job post right now is calling for “high craft” or “consumer-grade design” – it’s no longer acceptable for flows to simply “get the job done.” Hiring panels want to see refinement and polish in the final output. Otherwise you’ll get the feedback we give far too often: “The design thinking is great… but the visual design is just… [sigh/meh]… not quite there.” Visual craft always matters. Everywhere. At every company. Whether D2C or B2B or Enterprise. So if you’re refreshing your portfolio, here’s my ask as someone hiring in this tough market: Don’t over-index on AI chatbots just because they’re hot right now. Show me your complex, nuanced, multi-stage flows—the kind that prove you can handle the real product work most teams need. Just make sure they’re polished (ie. That “high craft” buzzword again), intentional, and tight. Because that’s what will actually differentiate you in 2025 and into 2026. And now the proverbial 🔌: If you’re a high-performing Sr. or Lead looking to innovate in the HR and Comp tech space, holler at me in my DMs or Comments. Thanks! 🙏
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