Jim Hirschauer

Recently, the Centers for Medicare and Medicaid Services (CMS) spokeswoman Julie Bataille reported that 10 percent of healthcare application forms generated by individuals using the HealthCare.gov marketplace are being transmitted with errors. This represents a decline in the original error rate of 25 percent, but it does not change the fact that these errors are troublesome — including everything from forms not being generated to transmission of duplicate forms and technical data being… Show more

Recently, the Centers for Medicare and Medicaid Services (CMS) spokeswoman Julie Bataille reported that 10 percent of healthcare application forms generated by individuals using the HealthCare.gov marketplace are being transmitted with errors. This represents a decline in the original error rate of 25 percent, but it does not change the fact that these errors are troublesome — including everything from forms not being generated to transmission of duplicate forms and technical data being transmitted incorrectly....... Show less

As anyone who has worked in an enterprise IT organization will know, good tools too often go to waste. Sometimes the tool does not meet the expectations or requirements; sometimes the advocate leaves the organization; or sometimes the technology simply becomes obsolete after the vendor is acquired or the product is killed off. This is also true with tools in the Application Performance Management (APM) space. There is no be-all, end-all solution to this problem, but if your job is to purchase a… Show more

As anyone who has worked in an enterprise IT organization will know, good tools too often go to waste. Sometimes the tool does not meet the expectations or requirements; sometimes the advocate leaves the organization; or sometimes the technology simply becomes obsolete after the vendor is acquired or the product is killed off. This is also true with tools in the Application Performance Management (APM) space. There is no be-all, end-all solution to this problem, but if your job is to purchase a tool like APM there are some steps you can take to make it less likely that your software becomes shelfware. Here are a few of the lessons I’ve learned over a career as a monitoring architect and a buyer of APM. Show less