Eli Feldman

“We contracted Eli at MiniLuxe to refocus our brand more on the client, help refine our company culture and cultivate a more engaged team. I can say without equivocation that we benefited immensely from his skills and experience. Over a 6 month period, he analyzed our service systems using a “Moments of Truth” approach to determine areas for maximum immediate and lasting impact. He helped to implement new client service standards and coached our managers on maintaining those standards. Eli understood that effecting the client experience is inextricable from having an engaged team. Toward this end, he helped our Leadership Team develop new hiring programs, taught interviewing seminars, revised employee reviews and created employee development plans. In addition, he isolated key metrics for performance for our Technicians that would improve revenue and profit. Eli was also willing and capable of advising on a diverse range of topics. Enthuiastically, I recommend Eli and 3 Princes Consulting for businesses seeking to leverage improved customer service and organizational culture to improve profitability and evolve their company.”

“I worked with Eli on the TEDxCambridge 2011 leadership team, where we together built a professional-quality TED-style conference for an audience of hundreds of Boston's innovation elite. Eli was the team leader on all food-and-beverage related pieces of our event. This included an inventive lunch, snacks throughout the day, and a brand-boosting after-party with wine, cocktails, and food stations from some of the cities best restaurants. His planning and execution of our event was flawless. We challenged him to feed over 300 audience members within a short period of time, regale them hours later with a decadent after-event, and to do it all on a heavily compressed budget. He took the time to understand our team's needs and goals, found creative solutions to meet our needs (food truck lunch!), shopped the venues and vendors, and was transparent and well-organized. He made intelligent trade-offs to meet our budgetary constraints, even when they changed rapidly. Everything was executed as planned and even under-budget. Perhaps most importantly, Eli has a natural instinct for customer service. When considering the lunch session, Eli articulated the perspectives and needs of both the vendors and customers in a first-person narrative, helping the rest of our team understand the needs of each of those constituencies and how we might bring them into harmony. His natural instinct was made clearer when I watched him walk up and down the lines of attendees during the lunch break doing whatever was needed to ensure they felt well attended-to during their wait for food: crack a joke, hand out a "thank you for waiting" note, or dance a jig (seriously). This instinct extends itself far beyond food and hospitality -- he would be an asset to any organization trying to tap into a customer-oriented perspective. I would jump at the opportunity to work with Eli in the future for any event I manage. In addition, I would strongly recommend consulting him if you have need for a deeply customer-centered perspective in nearly any B2C context - I will surely be drawing on his instincts with my own technology startup in the near future.”