Danielle DeBrizzi
New York City Metropolitan Area
6K followers
500+ connections
6K followers
500+ connections
About
Welcome to my LinkedIn! :)
I’m a Senior Technical Recruiter who’s passionate…
Activity
6K followers
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Danielle DeBrizzi shared thisWe're crossing the pond 🌊 (again!) Kustomer is officially hiring our founding London-based CSM. As we expand across the EU, this role is as exciting as it gets. You'll help shape the function from day one, partner closely with commercial and enterprise accounts, all while joining a small, ambitious team building something new. Love diving into the technical details just as much as building trust with C-suite execs? This one's for you. Brew a cup and let's chat over a spot of tea ☕🇬🇧 #CustomerSuccessManager #EMEAJobs #TechJobs #Kustomer #CSCareersDanielle DeBrizzi shared thisExcited to share that we’re hiring our first Customer Success Manager in the EMEA region at Kustomer! This is a great opportunity to work closely with amazing brands transforming their CX and digital operations. We’re looking for someone who loves solving complex problems, driving adoption, and turning customer experience into a real competitive advantage. This role reports directly to me and will help shape our EMEA Customer Success & Engagement presence! If you’re passionate about CX, AI, and partnering with customers to drive measurable outcomes, I’d love to connect. Apply here: https://lnkd.in/eKGC9uVH Feel free to reach out or share with someone who might be a great fit!Careers at Kustomer: Explore Open Positions | KustomerCareers at Kustomer: Explore Open Positions | Kustomer
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Danielle DeBrizzi shared thisExcited to share more about what engineering looks like at Kustomer! I'm very proud of our engineers; they really care about what we build. They take the time to meet with our customers to built products and features that truly drive better CX outcomes! Check out more in the video below!Danielle DeBrizzi shared thisDanielle DeBrizzi asked one of our most tenured engineers, Tray Cooper, what makes a great engineer — the stuff that doesn't show up on a resume. His answer: the ability to work with people. Not "10x productivity." Not a framework preference. The willingness to sit with customers on a call, hear "this isn't working," and go back and fix it. The willingness to ask AI, a teammate, or a PM "how do I make this better" instead of guessing alone. At Kustomer, code is only half the job. The other half is listening. If that sounds like how you want to build software, we're hiring.
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Danielle DeBrizzi shared thisEngineering looks completely different than it did even a year ago ✨ The pace of change is relentless & picking the right AI model isn't a footnote anymore, it's one of the most important decisions we make. Our CTO Jeremy Suriel unpacks this new way of engineering on the latest episode of CX Now! It focuses on how we evaluate and choose models, how we think about data privacy, and our engineering philosophy in how we build at Kustomer. Give it a listen: https://lnkd.in/gacPfA3S If you want to be at the edge of this shift: ~ Building AI-native products from scratch, not bolted on ~ Designing systems that reason over deep customer context ~ Creating software that makes millions of customer interactions feel personal, at scale We're hiring! Explore our open engineering roles: https://lnkd.in/g8_9Aqg9 #Techjobs #Engineering #hiring #SoftwareEngineeringCareers at Kustomer: Explore Open Positions | KustomerCareers at Kustomer: Explore Open Positions | Kustomer
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Danielle DeBrizzi shared thisYour customer support teams and technology matter! I ordered a gift from a bridal registry and a checkout glitch caused me to accidentally purchase two of the same item... heading straight to the bride. 👰 This meant I couldn't just return it myself. But, their customer support made me a believer in their company and I will be purchasing from them again! Here's how the return process went: I started in chat, quickly got on the phone with a support agent & even though the order had already shipped, they could reroute it back once it hit their shipping hub. They let me opt into text updates which kept me posted every step of the way, confirming when the extra blender made it back & me refund hit. ⭐ ✨ The best part? I never had to chase anyone down. ✨ ⭐ What I expected to be a headache turned into one of the smoothest support experiences I've had. Looking forward to a frozen drink from her new blender next time we hang out! 🍹
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Danielle DeBrizzi shared thisSo exciting to have Sofia on board representing Kustomer in EMEA! 🇬🇧Danielle DeBrizzi shared thisSofia Valentina F. joined Kustomer as one of our founding Account Executives in EMEA, growing our customer base across the region. Her favorite part of the job? She's already a customer of the brands she works with — from her morning vitamins to her go-to jewelry — so every conversation feels personal, and she gets to help shape journeys she's part of herself. Three months in, Sofia's already lived our "Skrappy" value: on-sites across Europe, in-person events, and team dinners in London — all while owning her territory and shaping GTM strategy from day one, with her manager Andrew Fox backing her ideas. Fun fact: in another life, she'd be crew on a superyacht, hosting guests in the sun. Honestly, the same energy she brings to our customers. Welcome to the Krew, Sofia!
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Danielle DeBrizzi reposted thisDanielle DeBrizzi reposted thisIt may be summer, but we're not on vacation mode over here! Join Caroline Dangson, Adam Kintner, and Ricardo López 🇸🇻 on June 25th at 1 PM Eastern as they break down the latest updates in Kustomer. What we'll cover: - Kustomer Concierge: smarter Automation, more Control - Kustomer Envoy: Copilot gets sharper - Kustomer Architect: optimizing CX ops with enhanced reporting - Internal threads with Slack - Voice operations enhancements Register now to see live demos of these new features from our product experts!
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Danielle DeBrizzi shared thisB2B support has always been complex with multiple stakeholders, deep history, and high expectations. Kustomer was built for exactly that, turning every customer interaction into measurable results. 📈 So come on and check it out!Danielle DeBrizzi shared thisB2B support wasn't built for B2B customers. Your buyers have contracts, history, multiple stakeholders, and complex needs. But most CX platforms still treat them like anonymous inbound volume. Kustomer was built differently. Every conversation is tied to a full account picture. Kustomer AI knows the context before the agent has to ask, with workflows built for the complexity B2B actually creates. The result: -faster resolution -stronger retention -support that actually contributes to revenue. This is what CX looks like when it's built for B2B. Watch.
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Danielle DeBrizzi shared thisKustomer is giving our core AI capabilities names that actually reflect what they do. 🙌 Meet Architect, Concierge, and Envoy: three roles designed around outcomes, context, and how humans and AI work together to serve customers better.Danielle DeBrizzi shared thisCustomer experience is changing, and so is the language we use to describe it. For years, support technology was organized around categories: tickets, bots, routing, automation, and agent assist. But we believe the next era of CX is not defined by software categories. It is defined by roles, outcomes, and how humans and AI work together to serve customers better. That is why Kustomer is introducing new names for our core AI capabilities, based on the roles they play in the CX organization: Architect: One who designs the structure of a complex system; a master planner who determines form, function, and outcome. Kustomer Architect helps CX teams define the outcome, then orchestrates AI, workflows, and human agents to get there. Concierge: One who attends to guests’ needs with complete knowledge and full attentiveness. Kustomer Concierge serves the customer directly, using complete customer context to personalize, resolve, route, and escalate when needed. Envoy: A trusted representative dispatched on behalf of another; an expert intermediary. Kustomer Envoy supports human agents in real time, surfacing context, recommending next actions, summarizing what matters, and helping teams respond with speed and confidence. Together, these roles represent a different way to think about customer experience. Not AI bolted onto support. Not disconnected tools. Not automation for automation’s sake. A connected, AI-native CX platform where every capability has a role, every interaction has context, and every workflow is designed around the outcomes that matter. Architect defines the outcome. Concierge serves the customer. Envoy supports the human. Welcome to the next chapter of Kustomer.
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Danielle DeBrizzi shared thisI used my watch daily; mostly to track my workouts. Then a software update turned into a nightmare. Time wasted. And ultimately, customer churn. I spent hours at their retail store, with an appointment, waiting to be seen. Two "experts" later, my watch got sent to a warehouse. Days later it came back unfixed. No explanation. So I spent the next day on the phone. 5 hours. Multiple departments. Multiple dropped calls. Re-explaining the same problem over and over again. The outcome? I'm done with my AppleWatch. & that right there is the problem. I wasn't lost because they couldn't fix my device. I was lost because no one owned my outcome. Every agent resolved their piece of the interaction and handed me off to the next person. Technically, every conversation "closed." But nothing was actually solved. Ticket resolved ≠ customer retained. This is exactly what Kustomer is built for & why I believe it so deeply. CX platforms that only measure deflection, handle time, and containment scores are tracking the wrong thing. The brands winning right now are measuring customer retention, revenue protection, and lifetime value tied to their support interactions. Don't let your company lose a repeat customer the way I was lost. 🗳️ Since I'm officially in the market; help me decide! Which wearable should I switch to? ⌚ Garmin 💪 Whoop 💍 Oura 🤷 Other (drop it below!) #CustomerExperience #CX #CustomerRetention #Kustomer #kustomerArchitect https://lnkd.in/eWjbm6TJFrom Deflection to Outcomes: Introducing Kustomer Architect | KustomerFrom Deflection to Outcomes: Introducing Kustomer Architect | Kustomer
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Danielle DeBrizzi liked thisDanielle DeBrizzi liked thisHi everyone, I'm excited to share that yesterday was my first day at AlphaSense, where I've joined as Senior Customer Education Manager leading the strategy and execution for in-app customer education. I'll be focused on driving activation and adoption across the customer lifecycle, meeting users in the flow of their work and helping them reach value faster. I'm looking forward to learning the ins and outs of the industry and the lived realities of the customers we support. Joining during an exciting period of growth, I'm eager to explore how AI and automation can help us scale education alongside rapid product innovation. Thank you to everyone who made the interview process and first couple of days such a great experience: Mike Stone, Mark Jones, Keoni Baccus, Kristin M., KC Pietro, Maureen Robbs, Steven LeFante, and Jason Carter. Grateful to be working alongside you all!
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Danielle DeBrizzi liked thisDanielle DeBrizzi liked thisJon Stout is joining Ash's Board of Directors — and I couldn't be more excited to be reunited on another impactful healthcare journey. Jon and I worked together at AbleTo. He's one of the most thoughtful and creative people I've worked with, and he has a refreshing gift for bringing an uplifting spirit to any situation — and never losing sight of what was actually good for the people we served. What stuck with me most was watching him and his team navigate the maze of the country's largest payer organizations — reading competing priorities, and advocating credibly on both sides of the table. That's a rare skill, and it's hard-won. What makes Jon the right fit for Ash isn't one thing, it's the combination. He's built growth organizations inside healthcare startups. He's sat in the seats within health plans where partner value actually gets judged. And he's sat on the investor side as a venture partner. Very few people have lived all three. Ash can benefit from all three. Welcome, Jon. This is going to be fun.
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Danielle DeBrizzi liked thisDanielle DeBrizzi liked thisDotDev post incoming! 🇨🇦 The last time I landed in Canada, it was on a remote lake in Northern Ontario ~100 miles from the nearest outpost on a vintage bush plane from the '60s called The Beaver. No Wi-Fi. No screens. Just my dad, my brother, and a deck of cards to pass the time when we weren't out fishing or out in the woods. It was truly the trip of a lifetime. I'm excited to be heading back to Canada next week, this time to Toronto for DotDev (and thankfully on a much safer airplane!)! I'm looking forward to connecting with partners, catching up with friends across the ecosystem, and hearing what's next from Shopify. My calendar is filling up quickly, but if you'll be at DotDev and would like to learn how Kustomer is driving transformation within CX, I'd love to meet. Drop me a note and let's find some time to connect!
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Danielle DeBrizzi liked thisDanielle DeBrizzi liked this𝐓𝐇𝐄 𝐎𝐍𝐄 𝐓𝐇𝐈𝐍𝐆 𝐒𝐂𝐈𝐄𝐍𝐓𝐈𝐒𝐓𝐒 𝐃𝐎𝐍’𝐓 𝐖𝐀𝐍𝐓 𝐘𝐎𝐔 𝐓𝐎 𝐊𝐍𝐎𝐖. Nothing. Literally nothing. Why do I keep seeing this clickbaity headline everywhere? Scientists are fundamentally incapable of keeping discoveries to themselves. We write papers, give talks, make videos, and spend entire conferences explaining our research to anyone who will listen (and sometimes to people who won’t!!). The entire scientific process is basically built around yelling, “Wait, look what we found!". Careers are made by publishing results and trying to convince everyone else that your tiny corner of the universe is the most interesting thing on Earth. So the next time you see a headline that says, “Scientists don’t want you to know this one secret,” please know that whatever follows is almost certainly hogwash. Scientists don't keep secrets (on purpose). We turn them into incomprehensible papers and then beg people to read them
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Danielle DeBrizzi liked thisDanielle DeBrizzi liked thisPOV : you open the weather app to discover blazing sunshine B2B for the next 2 weeks, England are in the semi-finals of the World Cup, and now to top it all off, you are faced with an unmissable opportunity to work with me at Kustomer ! If you're a stellar CSM, take a look at our exciting new job opening (link in comments) and drop me a message with any questions 💛 cc Danielle DeBrizzi
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Danielle DeBrizzi liked thisDanielle DeBrizzi liked thisTaste is in the details. Most AI tools generate. We research. Claude helps us go further: era-specific fashion and makeup palettes, period furniture, baroque interiors. These are all details that make up a carefully crafted world. Here are some experiments with applying Edwardian era clothing within the context of 1970s Italian horror film interiors. That obsession with the material world is what separates Darkframe AI from other generalist platforms. Details are the difference. #aifilm #aihorror #darkframeai #aicreative #aicinema #seedance #seedream #omniflash #nanobanana
Experience
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Education
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Licenses & Certifications
Volunteer Experience
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English Teacher
Stepping Stones International
- 4 months
Education
Once a week created a new lesson plan that included not only learning English but learning American customs and holidays in a migrant school in Shanghai China with a class size of thirty-five children
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Participant
Habitat for Humanity China
- Present 13 years 10 months
Disaster and Humanitarian Relief
Traveled to the remote CaHe village which had been destroyed by an earthquake
Bonded with the locals by working alongside the residents to rebuild houses and irrigation
Projects
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Lenovo Competition
Designed and developed an integrated marketing campaign for the new ThinkPad Lenovo Tablet II targeting the collegiate demographic
Placed first out of six teams
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International Business Consulting Project
- Present
Our team has to help Astro-Med Inc., specifically the QuickLabel Systems brand decide which markets would work best with their product, and how they will introduce this product to the recommended market. Full industry analysis report as well as a market research report will be presented at the end of April to our clients.
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Business Simulation Game
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Working with a team of 3, we created our own company (Dispatch Shoes) and controlled every aspect of the company from manufacturing, distribution, management, endorsement and marketing. All factors that influence a company in the "real world" were applied to our company like exchange rates and natural disasters.
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X-Culture
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In this project, I had to work with a team of six people from around the globe. Specifically, United Arab Emirates, Brazil, and Japan. Together we created a detailed 67 page business plan for a product that we wanted to bring into a new market. This business plan included everything from Industry Analysis, Implementation Strategy, future forecasts, and of a marketing plan. We decided to bring the "My Taxi App" to Dubai with a more interactive interfaith.
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Honors & Awards
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Deans List
Bryant University
Fall Semester 2010 (Freshman Year)
Spring Semester 2012 (Sophmore Year)
Spring Semester 2014 (Senior Year)
Languages
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English
Native or bilingual proficiency
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Chinese
Limited working proficiency
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French
Elementary proficiency
Organizations
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Velocity Dance Team
Fundraising Chair
-Responsible for creating events to raise money for Bryant University's Velocity Dance Team Partnered with Uno's and Chili's to donate 15% of their proceeds to Velocity Dance Team Liaison between Boston Celtics basketball team and Velocity to coordinate a performance during a basketball game
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CIEE
Internaional Ambassador
-During the CIEE International conference in Shanghai acted as an informant for the CIEE organization's business partners and school representatives, specifically the work they were doing in China
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