Broc Atkinson

“I had the pleasure of working with Broc for nearly 3 years and his dedication to not only our clients but our employees was second to none. He consistently exceeded expectations and received rave reviews from our clients!”

“Service is evident in Broc's professionalism for both client-facing and internal responsibilities and deliverables. Broc has the heaviest dual-role here at Accelo and has taken on the additional responsibility of managing our US Help Desk with proficiency and even though it was expected, has not let his productivity with client-facing work decline even in the slightest. Broc has developed greater rapport with clients who see that he is going above and beyond to troubleshoot on their behalf. He's also received the most impressions (like formal kudos) from colleagues at Accelo, especially in the Denver office where his role is quintessential. There have been situations when bandwidth was extremely thin and Broc was manning the shift solo, or where he was the most knowledgable technical expert available to support Tier I. He has developed immensely as a team leader, both in terms of technical know-how, triaging, and experience from having seen more types of client interactions and troubleshooting issues. Broc's level of integrity stands out amongst his peers on various fronts. He maintains a high-level of discretion from top-down and manages a lot of sensitive material and operations from passwords, logins, onboarding, digital and office security, laptops and devices, equipment, safety, offboarding, etc. Broc handles all of this with composure, especially during high-pressure situations that are time-sensitive. Much of what he handles is at the highest clearance levels within the company and he handles everything with transparency and accountability. Broc is also often times the one who is first alerted to sound the alarm during incidents and reporting emergencies on Slack. Broc really understands the purpose of his role and meaning of his work and applies that to every ticket he's assigned to and every internal request he receives internally as well. Always going above and beyond, he's the kind of professional who will make trips to the Apple store to find the best equipment deals for us, would come into the office during his personal time to handle an issue, often adjusting his schedule to work for the other party's convenience. He works practically under budget limitations to price consciously make purchasing decisions on behalf of Accelo for the best bang for our buck in terms of new equipment and diligently recycles old machines so that we can get the most value as a company for our assets while saving money as a startup. Broc also has a good impact on office culture in Denver, even though he started during the pandemic - he's played a major role in keeping everything running smoothly in the office and has been a part of the RTO initiative.”