Ashley Hanson

🎤 Is this thing on? It's been ~17 months since I've posted on LinkedIn. This is mostly due to, what I see as broad and low grade, confusion as to what blend of professional and personal is appropriate and welcome on LI these days and..#life. Here's what I've been up to. Tl;dr - I work for a wonderful company, you should explore purchasing or working with me at Vanta, I'm now a Marketer ✨ and 16 months ago I was diagnosed with breast cancer 👎 (spoiler alert, I'm alive! 👍) More detail below for the folks that appreciate my verbosity and b/c my heart wants to put this *waves-hands-around* into my life sphere. 1. I'm still at Vanta and it's great, truly great. The business is doing well (not something to take for granted in these trying times), we're hiring, we have a wonderful leadership team and culture. The product is also best in class - just ask the +7k customers who "..manage risk and prove security in real time with Vanta", or Fast Company who just ranked Vanta #1 on its Most Innovative Companies in Security list. (links in comments). 2. I've often heard that career growth is more akin to monkey bars than ladders and as of late, mine certainly has been. After climbing the senior ranks in #customersuccess and #customersupport leadership, I stepped into a role leading Customer Engagement (née marketing, née advocacy, etc.). I've enjoyed learning the ropes in Marketing SO MUCH, engaging with customers and customer teams (my people!) in new ways and humbling myself as I step back from the dogged pursuit of the VP role which may or may not actually suit me..watch this space. I'll share more specifics and milestones from this chapter soon b/c what is LinkedIn if not for bragging (jk, sorta). I'm also grateful to a few key folks that have supported this transition - Nicole Zuuring, Sarah Scharf, Stevie Case, Elle Zhang, Ari Shahdadi and Christina Cacioppo. These humans also helped carry me through... 3. Sometime in mid-Sept 2022 I miraculously and randomly found a lump in my left breast. I assumed no biggie, I'm only 38, this is probably nothing but made an appointment (you've read enough of these to know where this goes so I'll jump ahead but on a scale of "oh no!" to "will I even survive this?" my diagnosis was somewhere in the middle and my mental state squarely in the latter). By July of 2023 I completed 4 months of chemotherapy, a double mastectomy + 18 lymph nodes removed and 6 weeks of radiation. By August of 2023 I was back at work (with a whole lot of support and grace) in my new role and navigating life with countless meds and dr appts (and still am). This last topic dips into my earlier point..is this appropriate for LinkedIn? In writing it all out I guess I'd say "not sure" but if it inspires even just one human to self exam at home (link in comments) or schedule that looming mammogram then, “YES!”. If discovered sooner, my experience would have been easier and my prognosis better. Be well and big love - KP ✌️

Happy International Women’s Day! I have a full time job outside the home. And with four children and a loving marriage, I have an even fuller time job inside my home. I recognise the gift of having the choice and the ability to do both of these full time jobs. Throughout history and until recently, many women have not had the opportunity to make such choices. My hope for my daughter, and for my sons, is that rather than the pressure, labels and judgment that impact so many individuals’ choices in this realm, they will instead experience support, empowerment, and gratitude resulting from the choices they make. Thank you to my family, friends, colleagues and mentors who consistently choose support and empowerment over judgment. You are the shield I carry with me when it feels like a battle, and you have made a world of difference to this working mother on a mission to prove that we can win it. Rob Pothier ❤️ #iwd2024

It's the end of the year... and the end of something else, too, as I wrap up at Intercom after almost eight years. I’m so thankful for my time as an Intercomrade for a whole slew of reasons, but they all boil down to this: 📚 The work I’ve held four different roles during my time here - and was lucky enough to be a founding hire in two of those roles! Playing a part in launching our existing business team in 2017, and building our partnerships team from 2020 onwards, has been a total thrill - creating new programs and processes; growing our customer and partner bases; working with many, many cross-functional partners, and scaling teams. No two days have been the same, and I’ve learned a TON here (good and bad!) 🤓 🤝 Our customers and partners Through countless hours of onsites, events, webinars, video calls, and email threads with hundreds of customers and partners, I’ve learned that they all have one vital thing in common: they care a LOT. About their businesses, about their customer experience, and about Intercom’s products. I've loved every opportunity to dig in and help solve their business challenges. It's also struck me how incredibly rare it is to see a piece of software get so much love, which speaks volumes about the quality of the work produced by everyone in R&D at Intercom. You’re all legends 👏 ❤️ Last but very much not least… the people Intercom was a 170-person company when I joined - it’s now over 900 folks across five global offices. I’ve been lucky enough to meet and work with many, many incredible Intercomrades along the way - too many to name here! - but some extra special shout-outs are in order for my team, past and current (Derek, Tara Ann, Mark, Ashley, Bebhinn, Jabari, Bret, Jessica, Bethany, Nihal); leaders and mentors like Lauren, Ciaran, Sanj, Stan, Lisa, Alex, Julie; EMEA sales OGs Tommy, Leena, Louise, Laura, Janet; and my Inter-parents ERG co-leader Christine. It’s been an honour and a privilege to work with so many incredibly smart, kind, funny, and thoughtful people. As for what’s next - I’m excited to start a brand new adventure in the new year - more on that soon! But for now, I’m switching off to enjoy the holidays with my nearest and dearest 🎄

Excited to announce the launch of the Heap & Intercom integration. Connect the dots between Intercom's Customer Messaging platform and Heap. Ask questions like, "How does the quality of a chat conversation affect free trial conversion?" More info in my blog here: https://lnkd.in/gMbhsdh It's been great to work with Jeff Gardner, Mark Iafrate, and Ashley Hanson! #customerexperience #analytics #product

My TV debut sharing about SaverLife.org/Nevada on local Las Vegas TV this morning! We're paying Nevadans $10/month to build emergency savings. EARN.org

It was an amazing meetup with Ashley Hanson and the INTERCOM team at their San Francisco headquarters (California, USA 🇺🇸 ). More good news on the way. Stay tuned! #technology #innovation #zoho #intercom #zohodesk #helpdesk #thecloud #saas #collaboration #context

After two wonderful years on the AutoCAD team, I am thrilled to be joining Airbnb as Product Manager of their Open Homes platform. Open Homes is the world's largest humanitarian housing platform which has supported people displaced by tsunamis in Japan, wildfires in Napa, hurricanes in Puerto Rico, and earthquakes in Mexico City. If you know anyone who is in need of housing from the fires in California or you are passionate about refugee and disaster response issues, please check out the program below. https://lnkd.in/gvQsqWN