UserVoice is hiring a Senior Software Engineer! We're looking for a curious, full-stack engineer who's excited about using AI to make sense of messy, real-world feedback data -- and comfortable working in territory that isn't fully mapped yet. Small team, real impact, and work that directly shapes how product teams make decisions. If you're strong in Ruby on Rails or Go, love exploring what AI can actually unlock (not just integrating an API), and thrive with evolving requirements -- we'd love to hear from you. Apply here: https://lnkd.in/dyVWS8Ct
UserVoice
Software Development
Raleigh, NC 14,612 followers
Actionable Intelligence from Every Customer Interaction
About us
Uservoice is the Customer Intelligence platform for modern, customer-obsessed companies. We unify qualitative feedback from every customer touchpoint—support tickets, sales calls, QBRs, interviews, feedback portals, and more—and transform it into a single, trustworthy source of customer insight. Using advanced AI, Uservoice structures unorganized conversations, identifies emerging themes, and highlights the opportunities with the highest business impact. The result is a clearer understanding of customer needs and the confidence to move faster. For executive, product, success, and revenue teams, Uservoice delivers: * A unified view of customer problems, demand signals, and sentiment * Automated discovery of themes across high-volume qualitative data * Insight tied directly to account impact and business outcomes * Sharper prioritization and stronger roadmap alignment * Evidence-based decisions that improve growth, retention, and customer trust Enterprise companies win when they understand customers better than anyone else. Uservoice is the intelligence layer that makes that possible—turning thousands of scattered conversations into clear direction for your teams and measurable outcomes for your business.
- Website
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http://www.UserVoice.com
External link for UserVoice
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- Raleigh, NC
- Type
- Privately Held
- Founded
- 2008
- Specialties
- Crowdsourced Feedback, Knowledge Base, Customer Feedback, Product Feedback, Voice of Customer, and Product Management
Products
UserVoice
Customer Experience Management Software
UserVoice is the product feedback management software for growing SaaS companies. UserVoice is a single, centralized product feedback solution that gives you everything you need to gather, aggregate, analyze, and follow through on feedback from customers and internal teams.
Locations
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Primary
Get directions
234 Fayetteville St
3rd Floor
Raleigh, NC 27601, US
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Get directions
655 Montgomery St
Suite 1170
San Francisco, California 94111, US
Employees at UserVoice
Updates
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Sharing the thinking behind our recent brand evolution. Clearer, more intentional, and built for the teams we serve.
We try to share not just what we build, but how we think about building it. This week, our Product & Design Lead, Shelley Tsui, shared a piece on the Curious blog that pulls back the curtain on Uservoice’s brand evolution. This wasn’t a visual refresh for the sake of it. It was an alignment exercise. As Uservoice continues to scale as an enterprise customer intelligence platform, the brand needed to match the maturity of the product and the reality of who uses it. That meant clearer messaging, more intentional design, and the confidence to say less, not more. In the post, Shelley walks through: • How we evaluated the existing brand • Where the gap emerged as the product scaled upmarket • How clarity, warmth, and enterprise credibility shaped the new direction • Why restraint in messaging is often a signal of product confidence If you care about how product, design, and positioning come together in practice, this is a thoughtful behind-the-scenes look. Read it here 👇 [https://lnkd.in/dTb6Dtyt]
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UserVoice reposted this
We’re hiring for a Growth / Performance Marketing Lead (US or Canada) and I wanted to start by reaching out to my network here. This role is for someone who genuinely loves performance marketing and enjoys running, optimizing, and scaling paid campaigns. You should be comfortable walking through the campaigns you’ve run, why certain decisions were made, and the results you’ve driven. What we’re looking for: -Advanced proficiency in Google Ads, Meta Ads Manager, and additional paid media platforms -Experience across paid search and paid social -Comfort with performance metrics like CAC, ROAS, LTV, and attribution -Experience working with SaaS businesses -A mix of strategic thinking and hands-on execution -A curious, thoughtful, data-driven approach to growth The role is with Curious and will initially focus on one of our portfolio companies, Uservoice. There will also be opportunities to support and flex across our broader portfolio. If this sounds like you, or if someone comes to mind, I’d love to connect. Feel free to comment here or send me a DM. Always grateful for intros! 😊 Learn more here 👇 https://lnkd.in/gwhacifc
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What if you're solving the wrong problem? Maxwell House spent millions launching a "ready-to-drink" coffee product that flopped. Not because the product didn’t work, but because the problem didn’t exist. Every product is a bet: A bet that your problem is real A bet that your solution is needed A bet that people will care enough to switch Too many product teams start with an answer and work backward. But great products start with curiosity. Ask your customers: What’s the workaround they rely on? What’s frustrating, inefficient, or inconsistent? Where are they already solving the problem... just not well? Build from that friction. Solve something that actually hurts. 🧠 Insight from the blog “11 Reasons New Products Fail” 📖 Full post: https://zurl.co/oY0oo
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Your NPS isn’t stuck. You're just not closing the loop Most product teams measure Net Promoter Score like it's a quarterly test. ✅ Ask. Score. Forget. But here’s the truth: NPS only grows in environments where feedback is seen, understood, and acted on. 🧠 According to Bain & Company, companies that consistently close the loop see 2–3x greater NPS improvement than those that don’t. If your score’s not moving, it’s not about the number. It’s about the silence that follows it.
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UserVoice reposted this
How does a global leader like Cornerstone OnDemand align strategy, resources, and delivery—while keeping teams efficient and connected across complex portfolios? Join us on Oct 23 at 8 AM PT for a fireside chat with Greg Shintani, MBA, Sr. Principal Program Manager, Product Strategy & Operations. Greg will share how Cornerstone leverages Dragonboat to drive alignment, efficiency, and impact across their product portfolio, covering how to: 🔹 Align resources during PI planning cycles 🔹 Speed up reporting and collaboration with PDLC 🔹 Connect Jira and UserVoice for a unified workflow 🔹 Streamline portfolio management post-acquisition 👉 Register now: https://hubs.li/Q03NMY0z0 Whether you’re a product leader, operations expert, or portfolio manager, this session is packed with real, actionable insights from one of Dragonboat’s power users. Don't miss out! #productportfoliomanagement #productleadership #productoperatingmodel #strategicplanning #productops #productoperations #strategicportfoliomanagement
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A customer once told us: “It feels like we collect feedback, then ignore it.” The truth? They were drowning in requests and didn’t know where to start. With Theme Detection + Impact Reports, they now show customers exactly how feedback drives their roadmap. That shift rebuilt trust — internally and externally. 👉 See the full story in the AI Package playlist: https://zurl.co/VtaLB
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Today’s the day. For years, you’ve been collecting feedback. Storing it. Sorting it. Sometimes, ignoring it. Worrying if you’re hearing the right things. This afternoon, we’ll show you a different path: where the patterns emerge, the noise quiets, and decisions feel obvious. It’s free. It’s live. And it starts at 1 PM ET. 👉 Join us to see why there's a better way: https://zurl.co/TpNLU
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Every day your backlog grows. Every day the insights get harder to see. AI flips that. It processes thousands of requests in minutes, surfaces hidden patterns, and helps you act with confidence. Don’t let your backlog bury your roadmap. 👉 See Theme Detection in action: https://zurl.co/iCTNP
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🚨 Final chance to join our Sept 24 webinar: “Redefining Product Feedback with AI.” You’ll see: ✨Theme Detection scanning thousands of requests live 🤖 Impact Reports turning patterns into priorities 🗣️Real stories of teams rebuilding trust with customers 👉 Register now, or talk with our team to see how this fits your workflow: https://zurl.co/hLcA5