Usersnap

Your support tickets know things your roadmap doesn't. Close the gap between CS conversations and product discovery with Channels. Connect Intercom and ServiceNow (plus Zoom, Google Meet, Gong, and more) directly to Usersnap. Channels ingest → extract → structure the conversations into reliable product insights ready for your roadmap. 👏 Automate product discovery and PM <> CS alignment 😎 Skip your DIY hassle... the prompt-tuning and maintenance 💟 Consistent, timely insights ready right in your workflow Channels makes product discovery accurate, fast, and effortless. Grounded in real conversations, not biased requests. Focus your energy on the problem-solving, not ticket-reading! Sign up and get set up in minutes: https://lnkd.in/d8ypNgu

"Don't let the volume of feedback become the reason you ignore it." From ✨ Büşra Coşkuner' latest piece on turning messy user feedback into something teams can actually act on. Her core move: stop chasing statistical significance on qualitative data. Count proportions instead. If 6 out of 12 users mention the same friction, you're onto something. It's the kind of reframing that breaks teams out of the "is the sample big enough?" loop and back into deciding what to build next. Quietly pleased that we got a mention in her tools list 🙏 Full read in the comments.

For PMs drowning in scattered customer calls, interview notes, and “wait… where did that insight go?” moments... Channels is here 🎉🎉 Centralize conversations directly inside Usersnap, integrate tools like Gong, Zoom (beta), Google Meet (beta), and soon Intercom, ServiceNow, Zendesk. Turn long transcripts into structured feedback items, automatically extracted by AI with reference to the original quote. No more digging through recordings and guessing from vague summaries, use our discovery template to surface: → problems users mention → friction points → feature ideas → signals of interest and confirmation Everything flows into your evidence-led prioritization workflow so that your team can actually use them to build the right solutions. Discover opportunities and move faster with confidence 😎

Most prioritization is biased. And the worst part? Nobody notices 🤯 Here's how it happens: Your team talks to customers. Insights get summarized in meetings. A roadmap gets shaped from those summaries. Devs build the feature and ship. ... And it doesn't land the way you expected. 💣 What you don't realize: you solved the wrong version of the problem. Not because you didn't listen to customers. But because the feedback was detached from the delivery. This is exactly what we built Opportunity Board to fix! ✅ Create an opportunity from first-hand user feedback ✅ Link grouped feedback items to an opportunity ✅ PMs score, prioritize, build with the context visible ✅ Stakeholders trust the transparent, evidence-led process Usersnap helps product teams connect user evidence at every step. Try it out for free now👇

Most product teams say they’re “doing discovery” but if your insights lives in 5 tools, 20 email threads… it’s not discovery. It’s noise. This is where Usersnap flips the model. Instead of treating feedback collection, analysis, and planning as separate steps, it connects everything into one continuous flow. The real advantage? 👉 Your opportunity planning sits on top of real user evidence. Not beside it. Not in another tool. Every opportunity is backed by: ✅ Actual user feedback ✅ Clear scoring ✅ AI-generated hypotheses ✅ Linked epic to Jira And that’s how feedback turns into real product momentum.

Most product teams don’t have a prioritization problem. They have a context problem ➡️ Feedback lives in one place, insights in another, decisions happen somewhere in between... That’s how good opportunities get missed. So we built something simple: The Opportunity Board It helps you plan what to build next using the feedback you already have. Not assumptions, not scattered notes. 🍏 Turn real user feedback into clear opportunities 🔥 Keep every decision tied to actual evidence 👀 Prioritize with custom scoring (your rules, not ours) 💡 Align your team with comments and shared context 🚀 Move smoothly from discovery → delivery with epic sync to Jira No more “where did this idea come from?” No more rebuilding context every planning cycle. Just a clean path from user signal → product decision → shipped impact. Great product management isn’t about placing bets. It’s about navigating with user evidence 💪

Today, we’re making your insights in Gong impossible to ignore. 👉 Usersnap now integrates with Gong so your customer calls don’t just sit there… they drive decisions. 🎧 Automatically pull customer call data 🧠 Turn conversations into structured insights for discovery 🎯 Spot trends and prioritize with real user context 🚀 Close the loop with customers when you ship No more digging through hours of calls. No more “I think customers said…” in roadmap meetings. Just real user evidence, ready to act on. This is how feedback-led product development should feel: Clear. Connected. Confident 💪 Try it out now: https://usersnap.com/

Sponsored scholarship to join the ProductLed MBA by Wes Bush 🚀 Great products no longer win by default... You need a GTM engine that positions your product as the obvious choice in your market. 📊 97% of users want to try before they buy. Yet 80% of SaaS companies still rely on inefficient sales-led funnels. The Product-Led MBA gives you the playbook to change that — from defining your ICP and designing high-converting onboarding to building a self-serve growth engine powered by real user behavior. And now, Usersnap is sponsoring one full seat (worth €997) for one woman in product to join the next cohort! Plus, every participant receives 2 months of free Usersnap Professional access — so you can immediately apply what you learn. If you're a woman in product ready to build products that truly drive growth, apply via the link in comments 💁♀️

Building products users love doesn’t happen by accident — that’s why we’re excited to partner with Nesrine Changuel, PhD on her Maven course “Product Delight.” One applicant will get full access at no cost, sponsored by Usersnap 🎉 In this 3-week course, you’ll learn how to: ✨ Understand truly beloved products and align teams around it 🔍 Identify the real user motivations behind product choices 🧩 Apply the Delight Grid to turn ideas into meaningful user value 📊 Measure real impact with the Delight Excellence Checklist As part of our commitment to empowering product managers to build winning, user-loved products, Usersnap is sponsoring one free seat! With the participant personally selected by Nesrine Changuel. Apply below! 💡 Bonus: All course participants will receive 2 months on Usersnap’s Pro plan, so you can apply the delight framework directly as you learn in real time.

🚧 Mid-Market Trap 🚧 There’s a stage in every growing SaaS company that doesn’t get talked about enough. You’ve outgrown the early-stage “move fast, be scrappy” mindset… but you’re not yet big enough for enterprise-level product processes. Here’s how the trap shows up: 🔸 Priorities unclear — ideas get built without strategy or impact scoring 🔸 Lacking user insights — feedback scattered, wasted time on docs, endless meetings 🔸 Founder micromanagement — chasing status updates because they don’t trust the system The way out: 🟢 Lightweight product processes — simple scoring systems that factor impact and market 🟢 Centralized customer insights — Usersnap combines VoC and opportunity planning in one place, so that anyone can view the user feedback or discovery surveys backing the opportunities 🟢 Transparent workflows — leverage 2-way integrations to sync statuses across tools and teams, as well as scoring cards that show how decisions get made to build trust through transparency If you get this stage right, you unlock real velocity. Get it wrong, and you stall out... right when growth should accelerate. Find impact with Usersnap. Connected insights for every product decision.