Labor now makes up 25-35% of operating costs at most full-service and upper-midscale hotels — and it's still often managed reactively, with spreadsheets and historical patterns instead of real demand data. We put together a short whitepaper on managing labor as a strategic lever, including the one metric finance leaders are watching to keep their "Business In-Focus" 📄 "Labor Is Now the Largest Controllable Cost in Hospitality" — link in the comments, or you can download from here 👉 :https://lnkd.in/eFuFyFbm #Hospitality #WorkforceManagement #HotelOperations #Unifocus
About us
Unifocus is the leading provider of workforce management and operations software tailored for the global hospitality industry. With over 25 years of experience, Unifocus has a proven track record of being at the forefront of operations management technology, consistently delivering first-to-market solutions that drive significant improvements in operational efficiency and guest satisfaction. Our best-in-class platform boasts a comprehensive suite, robust analytics, and deep domain expertise. Our all-in-one platform includes tools for: Forecasting & Budgeting: Accurate predictions to ensure optimal staffing levels. Automated Scheduling: Intelligent scheduling perfectly matches staff levels with fluctuating occupancy. ShiftGenius allows employees to easily pick up and swap shifts and managers to post and seamlessly approve changes. Time & Attendance: Efficiently track and manage employee hours. Operations Management: Streamline housekeeping, maintenance, and guest requests. Communications: Guest experience is at the forefront with integrated guest messaging that allows staff to deliver exceptional service in real time. Surveys help validate guest and staff satisfaction. Built for real-time operations, our platform ensures immediate responses to labor compliance alerts, guest requests, and housekeeping needs. Our software supports over 31 languages, making it accessible and user-friendly for diverse teams across the globe. Our mobile app enables on-the-go management and boosting overall efficiency. Unifocus seamlessly integrates with Property Management Systems (PMS) and other core hospitality platforms, ensuring that all operations are in sync with guest requirements and hotel needs. With powerful analytics, hotels can identify trends, track financial impacts, and make informed decisions to enhance operations.
- Website
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http://www.unifocus.com
External link for Unifocus
- Industry
- Hospitality
- Company size
- 51-200 employees
- Headquarters
- Dallas, TX
- Type
- Privately Held
- Founded
- 1998
- Specialties
- Guest Service Management, Houskeeping Software, Guest Data on Smartphones, Guest Complaint Management - Service Breakdown, Preventive Maintenance, Hotel Checklists, Labor Management, Time and Attendance, Scheduling, Staff Surveys, Guest Surveys, Automated Scheduling, Workforce Management, Labor Budgeting, Labor Forecasting, Time clocks, Compliance, Mobile app, Guest Requests, Guest Messaging, Hotel Operations, Hotel Management, Resorts, Casinos , Guest Messaging, Survey, Communications, and Staff engagement
Locations
Employees at Unifocus
Updates
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We were thrilled to be attending Q2 Marriott Cluster Operations meeting. Amazing conversations with hospitality leaders and how the industry continues to evolve and grow. Thanks for inviting us and loved the warm welcome! May Gan Samuel Li #unifocus #workforcemanagement #hospitality
A big thank you to Vincent Van Mechelen and Marriott Team for inviting Unifocus to be part of Q2 Marriott Cluster Operations Meeting hosted at The Athenee Hotel, a Luxury Collection Hotel, Bangkok . It was a fantastic opportunity to connect with hotel leaders, and discuss how the hospitality industry continues to evolve. We truly appreciate the warm hospitality and look forward to strengthening our partnership with Marriott Hotels and supporting more hotels across the region. #Unifocus #Marriott #Hospitality #Housekeeping #WorkforceManagement #HospitalityInnovation Samuel Li
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Wishing everyone a Happy Independence Day! Take the time to celebrate, recharge, and enjoy the moment. — The Unifocus Team #happyindependenceday #july4th #unifocus
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"A pilot that fails isn't wasted." Another great perspective from Brent Hayhurst, VP at Curator Hotel and Resort Collection in conversation with Glenn Haussman at HITEC, on how the best hospitality teams actually evaluate new technology.
Brent Hayhurst, VP at Curator Hotel and Resort Collection, won't look at a new technology until he knows what KPI it's supposed to move. 💸 Labor is the largest line item on any hotel owner's balance sheet, and that's the number Curator's tech decisions chase. 🏚️ Curator skips the big splashy booths and goes straight to the fringes of the show floor, where the new ideas show up first. 🧪 A pilot that fails isn't wasted. Hayhurst treats it as proof the team needs a different approach entirely. ☎️ AI is already pulling phone calls off the front desk so staff can focus on the guest standing in front of them. More from the show floor at HITEC. #NoVacancyNews Unifocus, Workforce Management Redefined. Visit unifocus.com. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.
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Great insight from Glenn Haussman with Matthew Bright , SVP and Head of IT at Davidson Hospitality Group at HITEC: tools can lock down entry points, but people are still the deciding factor. At Unifocus, we see this every day — investing in your team is the strongest security move you can make.
Matthew Bright, SVP and Head of IT at Davidson Hospitality Group, made a promise not to talk about AI. He broke it 54 seconds in. 🔒 AI is making security worse and easier at the same time — phishing emails with zero typos, sophisticated language models doing the work bad actors used to do by hand. 🎯 Large hospitality companies getting breached makes the whole industry a target. People now understand what to steal. 👤 Your tools can block entry points. Your users are the real vulnerability — and they're more susceptible than ever. ⚙️ Basic security wins: strong network security, strong endpoint security. Then invest everything into user awareness, because that's where attacks are working now. 🚨 Social engineering and help desk password resets are the attacks happening right now, not the ones you're reading about. From HITEC. Unifocus, Workforce Management Redefined. Visit unifocus.com. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.
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Labour planning in Hong Kong's hotels shouldn't be guesswork. We're hosting an exclusive roundtable for hospitality leaders in Hong Kong. Discover smarter ways to manage labour efficiency and employee retention. Join peers from across the city's hospitality sector over a complimentary lunch. 🗓️ Wednesday, 8 July 2026 🕗 11:30 am arrival | 12:00 – 2:00 pm 📍 Rosewood Victoria Dockside, HONG KONG Seats are limited to keep the discussion focused. Register now to secure your spot 👉 https://lnkd.in/e7AXCaiu #HospitalityHR #WorkforceManagement #HongKong #Roundtable #Unifocus
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✨ Another great day at HITEC 2026. Grateful for every conversation at Booth 1456 — more to come. #yourbusinessinfocus #hitec2026 #hospitality #unifocus #workforcemanagement
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We're LIVE at HITEC 2026, SA, Texas! Come find us at Booth 1456 — we'd love to connect, chat about workforce management, hotel operations, and show you how Unifocus can help. #hitec2026 #workforcemanagement #hotelmamagement #unifocus #hospitalityindustry
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HITEC 2026 is just around the corner. If smarter labor management is on your radar this year, meet the Unifocus USA team at Booth 1456, June 15-18. We'd love to connect! Or Book a meeting here 👉https://lnkd.in/gNKwcrFF #HITEC2026 #HospitalityTech #WorkforceManagement #HotelOperations #Unifocus
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We'll be at HITEC 2026 — and if labor efficiency, smarter scheduling, or streamlined hotel operations are on your agenda this year, we should talk. Stop by Booth 1456 to see how Unifocus brings forecasting, scheduling, time & attendance, and hotel operations together in one platform — built specifically for hospitality. Book a meeting at: https://lnkd.in/gNKwcrFF #hitec2026 #hftp #reducelabourcost #workforceplanning #unifocus #hospitality #hotelmanagement
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