swivl

It seems that every few years a new technology arrives and changes everything. The internet, then smartphones, now AI. The tools shift each time. What people want from a business rarely does. A tenant with a question wants a fast answer, someone who seems to be listening, and a resolution that holds. That was true before the internet and it is true now. AI is the newest tool for delivering that customer experience, and we built swivl to perfect it. That is the point swivl CEO Mason Levy makes in this clip. Tools evolve, fundamentals remain, and successful businesses treat the newest tool as a way to serve an old goal rather than a reason to forget what the goal was. swivl helps your facility answer quickly, keep communication consistent, and handle the small things before they turn into complaints. That's always been the goal of tenant communication. AI has made it our superpower.

How do you measure what could have happened on the calls you never answered? You couldn't, until an AI started answering them. The 11pm inquiry that used to hit voicemail. The overflow on a short-staffed Saturday. The past-due account that stayed past-due because the manager was already on a tour. Every one of them a "what if," and no way to add them up. An AI picks them up now. The what-ifs became calls, and the calls became data. swivl's Q1 2026 Voice AI Report is the first read on it. One quarter. A representative sample of our operator network: 126,920 calls handled 68% resolved by AI, no person on the line 11,006 after-hours calls captured, every one answered 2,683 hours of recorded talk time absorbed Miles Tart of Adams Property Group, ran over 10,000 calls through swivl in Q1. 84% never reached a person on his team. "At our volume, you cannot staff your way to consistency. The after-hours calls alone, over 1,500 of them, used to be missed entirely. Now they are answered, worked, and some of them close." This is what it looks like when Voice AI is actually running a storage operation. Real production data. Not a demo. The scoreboard is open. Full report in the comments.

Why do so many tenants pay late? Most of the time, they just forgot. They meant to pay and lost track of the date. A reminder a few days out, the day before, and the morning it's due catches almost all of them before they ever go late . swivl's Billing Agent runs those sequences automatically across voice, text, email, and chat, each one personalized and sent on the channel the tenant actually checks. On-time payments, without the awkward calls.

A tenant tells swivl over the phone they'll pay on Friday. That intent doesn't sit in a call log somewhere. swivl writes it straight into your FMS as a note on their profile. Your team sees the payment intention right where they already work, no manual logging, no re-keying what the tenant said. The record stays accurate on its own. It means your follow-ups line up with reality. When a tenant says they're paying Friday, your team knows it, and nobody chases a payment that's already on its way. The conversation happens on voice. The record updates in your system. Your workflow keeps moving.

We tried changing one sentence in our voice AI. The first line every caller hears. Then we ran 6 versions of it against 2,770 real calls to see which one made the fewest people ask for a human. The whole experiment: all 6 greetings, the metrics we scored them on, why the "helpful" ones hurt, and a line you can copy into your own calls today. The results, and the winner, are in the post in the comments.

From the Self Storage Lab archive: Robert Madsen, president of U-Lock Mini Storage Group, knows AI adoption has landed when a team member tells him it broke their brain. That is the wow moment. Talking about AI does little on its own. The shift comes when an individual sees the possibilities for their own work and carries that realization into the task in front of them. For a manager, Robert estimates that can mean one to eight hours a week handed back. Per person. Per site. Time that once went to repetitive work, returned to the judgment calls a person is best suited to make. Multiply that across a portfolio and the math becomes hard to ignore. It points to where the operator conversation is heading: teams where AI carries the volume and people spend their hours where human judgment carries the weight. Robert's conversation on Self Storage Lab digs into how U-Lock brings that moment to every team member, one person at a time. Full episode in the comments.

Every place on a property where a tenant stops is a place they might need something. But even if your facility has someone on site, they won't be directly next to tenants at literally all times. spot from swivl gives a unique QR code for every location that can be added to your on-site signage. A tenant scans and lands on their store's page, with access to whatever info they need. When a URL changes, spot will redirect to the new destination. A printed code keeps working without a reprint. The property itself becomes part of the same system tenants already reach you through. Signage can start saying a lot more than just left or right.

𝗧𝗵𝗲 𝗙𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗦𝗲𝗹𝗳-𝗦𝘁𝗼𝗿𝗮𝗴𝗲 & 𝗙𝗹𝗲𝘅 𝗦𝗽𝗮𝗰𝗲 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗜𝘀 𝗕𝗲𝗶𝗻𝗴 𝗕𝘂𝗶𝗹𝘁 𝗧𝗼𝗱𝗮𝘆. 📦🚀 The operators winning today are building smarter technology ecosystems. From AI-powered communications and dynamic pricing to smart access, facility management, and flex space platforms, technology is reshaping how operators improve occupancy, revenue, security, and customer experience. PropTechBuzz mapped the key companies and technology categories driving innovation across Self-Storage & Flex Space. 🏢 Facility Management Software (FMS) Storable @Yardi Breeze Tenant Inc. Cubby @Storganise Monument Syrasoft Self Storage Software 6Storage Software Solutions QuikStor Storage Commander Software 🔐 Access Control & Smart Facility IoT @PTI Security Systems @ASSA ABLOY @Janus International @OpenTech Alliance DaVinci Solutions StorageDefender SpiderDoor @RemoteLock @Kastle Systems 6Storage Software Solutions 📊 Pricing Optimization, Market Data & Intelligence @Prorize StorTrack @Veritec Solutions @TractIQ @Radius+ @Yardi Matrix 🛡️ Tenant Insurance & Protection Plans SafeLease Storable SBOA Tenant Insurance MiniCo Insurance ⚖️ Lien Management & Online Auctions StorageTreasures Lockerfox Ai Lean BID13 🤖 Tenant Communications & AI Automation swivl @StorEase Self Storage White Label Storage @Lumio Tenant Inc. XPS Solutions CallPotential @Zion Call Management 📣 Customer Acquisition & Digital Marketing SpareFoot @RentCafe Self Storage Storelocal Storage StoragePug Storagely @The Storage Group 6Storage Software Solutions 🏬 Flex & Alternative Space @Storganise 6Storage Software Solutions @Kinovis Neighbor Spacer Technologies Stashbee 🏗️ Owners, Operators & Management Services Mini Mall Storage Properties StorQuest Self Storage KO Storage Universal Storage Group @SAM Asset Management Copper Storage Management @StorEase Self Storage 🔥 Key trends: ✅ Automation ✅ AI-powered engagement ✅ Revenue optimization Technology is becoming a competitive advantage—not just an operational tool. 💬 Which category will have the biggest impact on self-storage over the next 3 years? 1️⃣ Facility Management Software 2️⃣ Access Control & Smart Facility IoT 3️⃣ Pricing Optimization, Market Data & Intelligence 4️⃣ Tenant Communications & AI Automation 5️⃣ Customer Acquisition & Digital Marketing 6️⃣ Flex & Alternative Space 7️⃣ Tenant Insurance & Protection Plans 8️⃣ Lien Management & Online Auctions 9️⃣ Owners, Operators & Management Services 👇 Comment your answer below and tag a company we should feature in the next edition. #PropTech #SelfStorage #StorageTech #FlexSpace #CommercialRealEstate #CRE #PropTechBuzz #SelfStorageIndustry #RealEstateTechnology

We built a playbook for launching AI in a storage operation, and it's live today. It comes out of 7.5M+ AI conversations across 4,500+ storage facilities, and it comes down to how you set up AI at launch, which shapes what you get out of it. Define success before launch. Pick the three numbers your team will hold the AI to. Point it at high-volume, low-complexity work first, like payments, pricing, and gate codes, and win there before you expand. Set your handoff rules early, so the AI knows exactly when to pass a conversation to a person. And keep your knowledge base sharp, because the AI is only as good as the answers you give it. Link in the comments.

Storage facilities are big, so tenants are sometimes your best scouts when a lightbulb burns out. When a tenant reports a non-emergency facility problem, swivl sends the facility an email summarizing what was reported. The signal reaches the people who can act on it without anyone relaying it by hand. That lets you respond quickly and keep the operation running smoothly. And for a prospective tenant, a clean, well-run facility is the kind of place they can trust with their belongings.