TrustYou

🤖 78% of hotel chains now use AI. Only 6% have a company-wide AI strategy. That gap is already a liability. When a chatbot invents a refund policy, a tribunal has already ruled the company, not "the AI," is accountable. 🧑⚖️ The same logic applies to your front desk bot. And it's not just legal risk: guest engagement drops 38% when chatbot accuracy is in doubt, and abandonment doubles after one inaccuracy. 📝 Our whitepaper covers the four guardrails every guest-facing AI needs, and the 2026 compliance clock hotels need to plan for: US state chatbot laws, EU AI Act Article 50, and California's opt-out rights. Download our free guide. 🔗 https://lnkd.in/eAAMG8Ws #HospitalityAI #AICompliance #HotelTech

Your review score tells you where you stand. It doesn't tell you why. 🚫 Category scores like cleanliness, staff, F&B, and room comfort shift before your overall review score ever moves. The hotels that catch it early aren't doing anything mysterious. 💡 They're just reading their own feedback and acting on it before the problem compounds. 📝 The Hotel GM Guide to Guest Feedback lays out how: a four-stage loop (collect, analyse, respond, improve) and a 90-day plan to put it into practice. Download our free guide, built for hotel GMs and operations directors. 🔗 Link in comments. #HospitalityAI #GuestFeedback #HotelTech #TrustYou

Our website is about to become the thing AI agents cite when someone asks "best hospitality software" 🚀 We're hiring a Digital Marketing Manager (Technical SEO and Website focus) (f/m/d) to own that shift end-to-end — from migrating us off WordPress onto HubSpot CMS, to building the schema and structured data that get us surfaced by Perplexity, ChatGPT, and Claude. 💫 You'll be the owner of our technical site layer, working hands-on with HubL, Core Web Vitals, redirect strategy, and GA4 + Looker — and using Claude daily to move faster than a typical SEO hire. 📍 Cluj-Napoca, Romania (hybrid) 🛠️ HubSpot CMS · Schema markup · AEO/LLM search · GA4 + Looker If you'd rather ship one flawless migration than ten rushed redirects, this is your seat. Details in the comments 👇 #TechnicalSEO #HubSpot #SEOJobs #MarketingHiring #WebMigration #AIOptimization

🏕️ TrustYou is proud to be a trade member of Holiday Parks New Zealand and will be exhibiting at the Holiday Parks NZ Conference & Expo 2026, 28–30 July in Hamilton, New Zealand! 🇳🇿 We're brining TrustYou's Hospitality's New Memory to holiday and caravan parks across New Zealand, helping parks lift guest satisfaction, drive direct bookings, and boost staff efficiency. Visit us at Booth No. 48 and talk with our Vice President of APAC, Will Howes, about how TrustYou's AI-first platform powered by the most comprehensive customer data in the industry helps you understand what guests feel, what guests do, and what guests ask, so you can turn insight into more direct bookings and more repeat customers. We look forward to seeing you there! #HolidayParksNZ #TrustYou #Hospitality #AIforHospitality

AI, guest data and online reputation aren't optional extras for hotels anymore. They're the tools everyday operations run on. That's why TrustYou is partnering with TravelMax Technology, our new exclusive partner for North Cyprus and the wider region, to bring hotels our full AI-powered suite: guest feedback and reputation management (CXP), unified guest data (CDP), and AI-powered guest communication (AI Agents). For hotels in North Cyprus, that means global AI technology alongside TravelMAX's on-the-ground implementation, training and support. Read the full announcement 👉 Link in comments. #TrustYouxTravelMAX #TrustYou #HospitalityAI #GuestExperience

Everyone's racing to add agents, but almost no one's talking about what those agents actually know. Our CEO Benjamin Jost made that case on stage at Phocuswright Barcelona 2026, and the numbers behind it are worth sitting with. We crawled the web for 1.6 million properties and 250 million reviews, roughly 2 billion sentiment data points, and plugged it all into one MCP server. That's the memory. Why it matters: travel searches are getting longer and more specific, "boutique hotel in Barcelona near great restaurants with a pool and a rooftop bar, under $500." Matching that kind of query needs more than filters. It needs memory. And 90% of the property knowledge that makes it possible comes from review content, the only place that long-tail context is actually stored. What would your search results look like if they were built from your reviews instead of your filters? Watch the full talk + the panel discussions 👇 Link in comments. #HospitalityAI #TrustYouData #AIInHospitality #TrustYou

✨ The team was at the Hotel Guest Experience Forum (HGEF) in London, hosted at The Waldorf Hilton, London and organised by REDD Media. Because it was invitation-only and limited to hotel director-level executives, the conversations got specific fast. People compare what's actually working in their guest experience programmes, and where the gaps still show up once you look past the satisfaction score. We're walking away with a sharper picture of where those gaps tend to form, and a handful of new contacts we're already planning to follow up with. 💡 Erik Muñoz | Radouane Namaoui | Marcel Stiller #HotelGuestExperienceForum #TrustYou #HospitalityAI #GuestExperience

🇱🇰 What do Colombo's hotels look like through the eyes of guests? That's the question we're bringing to Sri Lanka this July. TrustYou is thrilled to be joining eMarketingEye and Aven Hospitality at EME Level Up: AI Hospitality Connect Sri Lanka 2026. This conference is where the region's hospitality leaders gather to explore AI, data strategy, digital marketing, and the technology reshaping how hotels connect with travellers and grow revenue. Here's what Jonathan Abel, Key Account Management Director APAC at TrustYou will be bringing to the stage: 📊 How Colombo's hotels are perceived by guests, and how that stacks up against key APAC destinations including Singapore, Kuala Lumpur, and Bangkok 💡 The untapped commercial opportunities hidden inside your guest feedback data 🧠 TrustYou's Hospitality New Memory - our unified platform connecting what your guests feel, what they do, and what they ask in one place, for the first time The hospitality brands winning in 2026 aren't just collecting data. They're connecting it. ✉️ This is a by-invitation-only event. Request your pass today: https://lnkd.in/gaC7UW66 Will Howes, VP of APAC and Jonathan Abel, Key Account Management Director, APAC from TrustYou will be attending this event, we look forward to seeing you soon in Colombo. 👋 #EMELevelUp #AIHospitality #TrustYou #SriLankaHospitality

🏰 The Direct Booking Affair, what a morning. This week at The Rubens at the Palace, we brought together some of the most esteemed hoteliers in London for a royal breakfast that was sharp, honest, and a little bit scandalous. A huge thank you to our co-hosts Planet and Triptease, to our speakers Marcel Stiller, Joely Galea and James Osmond, and to our brilliant panel Celine Mamane, Sam Weston and John Seaton. The words that stayed with us from the panel: 💬 "Stop investing in partners that do not allow you to do segmentation and personalisation." — Céline Mamane, Head of Digital Marketing, Meininger Hotels 💬 "This is the golden age to really win business back from the OTAs." — Sam Weston, Head of AI & Marketing, 80 Days 💬 "Clean data and integrated sources — that has been the challenge for 31 years." — John Seaton, Chief Growth Officer, HotelREZ Oh, and we also asked our guests for a little anonymous gossip from their hotelier past. The confessions did not disappoint. See attached. 👀 We hope the sunglasses and fans keep you cool this summer. You've earned them. 😎🌸 Until next season. #DirectBooking #HospitalityAI #HotelMarketing #TrustYou #TheDirectBookingAffair

👏 We are hiring a Senior Data Engineer (f/m/d)! 👏 Are you a Kafka expert who loves building real-time, scalable data architectures? Ready to take your engineering to the next level with cutting-edge, agentic AI workflows (Claude Code, MCP)? TrustYou is looking for a senior technical expert to drive the end-to-end development of our core data infrastructure. 🌍 Where: Remote (Germany, Spain, or Romania) 💻 Tech Stack: Kafka, Clickhouse (OLAP), Python, SQL, Docker, Kubernetes Why join us? 💫 Remote-first, flexible culture 💫 Global & diverse team Ready to own the pipeline? Link in comments 👇 #DataEngineering #Kafka #Clickhouse #RemoteJobs #AI #TechJobs #Hiring #SeniorDataEngineer #Python #DataArchitecture