Social Good Software

Remember that frantic Saturday when our membership team was swamped, fielding calls about expired cards and bounced emails? We were juggling spreadsheets, trying to track down missing contact info while the line for the new exhibit snaked out the door. It felt like we were constantly putting out fires, and one person always seemed to know where to find the missing pieces. That kind of hidden friction, the time spent on manual fixes and relying on tribal knowledge, it adds up. It’s a quiet drain on resources, especially when you’re dealing with seasonal staff or a sudden rush. We’ve been exploring how to streamline these processes. The full story is in the comments. #BlackbaudAltru #Museums #Nonprofit

Imagine this: it's a sweltering Saturday at a mid-sized zoo, the registration desk is outside, they have fans, not AC. The group sales desk is a whirlwind of activity. Suddenly, a frazzled-looking staff member rushes over, eyes wide. "The school group," she whispers, clutching a crumpled piece of paper, "they brought ten fewer kids than they paid for. We've already checked them in. What do we do?" Panic flickers. There's no easy button for this, no obvious path forward without either inventing a complex workaround on the fly or potentially upsetting the entire group's experience. It’s the kind of moment that makes your stomach clench. This isn't just about a few dollars. It’s about that guest feeling the friction, that awkward conversation at the desk. What if your team could handle these adjustments smoothly, right after check-in, without the headache of undoing capacity? Learn how to adjust and refund group sales payments after check-in in Blackbaud Altru. https://lnkd.in/gdnRpVji

Today, I get to speak with members of the American Public Gardens Association about growing their gardens in predictable ways. Social Good Software is focused on helping these mission driven organizations bring places of peace and respite wherever their gardens grow. I am going to share some thoughts from the work I did in Kenya with 100 Humanitarians International. The acacia tree is one of my favorite trees for a lot of reasons. I hope the reasons I have picked to share today resonate with and add value to the amazing people I have met so far at APGA. If you miss the Insights session, let’s connect. I always love connecting, listening, and learning your stories. #apgasanfran2026 #apgaconference2026 #apgaconference