Becky said it perfectly. It's easy to see a work order number and an ETA and miss everything happening behind it - the calls, the reroutes, the parts chased down. To our Client Managers, Coordinators, and Operations team: thank you for keeping your cool while keeping our customers cool. That's what sets this team apart!
Cooling season is no joke!!! Please remember that the team at RMS is made up of many, many HUMANS! 🤪 When stores get hot or systems fail, it can be easy to only see a work order number or an ETA. What we don't always see are the incredibly devoted people behind the scenes making hundreds of decisions every day to get stores back up and running. To our Client Managers, Coordinators, Operations team, and leaders at Retail Mechanical Services (RMS)... thank you. Thank you for answering the phone when emotions are running high. Thank you for staying calm when priorities change by the minute. Thank you for chasing technicians, tracking parts, communicating updates, solving problems, pushing for quicker turnaround times, and caring about every customer as if it were your own business. I know it's not always easy to smile through it all and keep a cool head, but you do it so well. You stay focused on the end result, and that's something to be truly proud of. This time of year, everyone wants the same thing: comfortable stores, happy employees, and customers who can shop and dine without worrying about the temperature. We want that too. Every single day. Behind every email, phone call, and status update is a person doing everything they can to help. Facility managers, service coordinators, client managers, technicians—we're all on the same team, working toward the same goal: keeping everyone cool. 😎 I'm incredibly proud of the RMS team. Your professionalism, grit, honesty, loyalty, heart, and level-headedness never go unnoticed. Anne Resnicoff Nicole Bartolomeo Ozzy Galvan Ariana Boroumand Jenn McCoy Meryl Wright, PMP Sara Fredette Amanda Miller Katina Mannino Here's to keeping our customers cool—and showing each other some grace while we do it. 💙❄️ Retail Mechanical Services, Inc