RapDev

Clippy, BKPK, ServiceNow, Claude Code. Our stack looks nothing like it did a year ago, and that's by design. Ryan Hale, Principal Solutions Engineer at RapDev, sat down with Built In to talk about the tools that power our day-to-day, how the team experiments with AI before rolling it out broadly, and why flexibility beats rigid process every time. Read the full feature: https://rap.dev/4aXo2Ge

Rooms To Go was working with a fragmented AI toolset and a service desk that needed to scale. RapDev deployed Now Assist across their ServiceNow portal and Microsoft Teams in under 60 days. The full case study breaks down exactly how we built it, what we automated, and what changed for their team. Read now 👉 https://rap.dev/4f5WBfV

📦 "F*ck it, ship it." ⚖️ Equity from day one. 👥 A monthly award that donates to charity. Most companies put culture in an onboarding deck and hope it sticks. RapDev's ServiceNow developer Austin Nadler breaks down what actually makes it real, from open Slack channels to Summer and Winter Week. Read the full blog: https://rap.dev/4yuypM0

Manufacturers are stuck translating between plant floor and cloud, and downtime is the cost of that gap. RapDev and Datadog unify PLCs, SCADA, edge devices, and cloud infrastructure into one operational view, catching degradation before lines go dark. See how it works: https://rap.dev/4f3HO5t

Data quality in, magic out. Bits AI isn't a chatbot bolted onto Datadog, it's an AI engine that correlates your logs, metrics, and APM to cut through the noise and get straight to root cause. RapDev's Tomás Cespedes and Alex Glenn break down what makes Bits #AI different, where it delivers the most value, where it's still evolving, and why the real work happens before you ever open it: tagging, standardization, and building the foundation Bits AI needs to actually perform. Watch the full conversation: https://rap.dev/4vHGN8k

If your ops team is logging into external systems just to understand a ticket before they can even start fixing it, that's a problem worth solving. Our latest blog from Wallace Watson breaks down a four-agent Now Assist pipeline that takes a batch job incident from new to resolved with automated RCA, guided resolution, quality-checked closure, and a Knowledge Base that actually gets smarter over time. Read it at the link below. 👇 https://rap.dev/4vwVbQB

Most teams treat AI agents like they'll behave as predictably as regular software. Spoiler: they won't. RapDev's upcoming webinar with Datadog breaks down how to control cost and prove quality as your agents move into production. 🗓️ July 22 | ⏰ 12:30pm ET We'll cover: 🎯 Why AI agents need a different approach than traditional software 📊 Defining what "good" looks like and enforcing it every release 💰 Controlling costs and keeping token usage efficient as you scale 🚨 Catching quality drift, regressions, and cost spikes before users are impacted 🤖 How Bits AI and Bits Evals turn production failures into validated fixes faster 🔁 How RapDev makes quality and cost governance repeatable with Agent Observability Save your spot today: https://rap.dev/4fhAJgu

A 6-minute investigation turned into a 7.5 hour outage, not because Bits AI failed, but because the telemetry it needed was never being sent to Datadog in the first place. Check out Logan Rohloff's DASH talk as he breaks down why AI doesn't fix observability; it multiplies whatever foundation you've already built. With missing tags, misconfigured monitors, and a lack of correlation, you're just giving your #AI agent the same blind spots as an undertrained engineer, only faster. Watch the full session: https://rap.dev/4w2NH95

We had a great time joining Datadog's DevSecOps Livestream alongside the team at StepSecurity. If you missed it, the recording is live! RapDev's Director of Security Ryan Henrich represented our crew alongside Datadog's Kennedy Toomey, Daniel Maher, and Ashish Kurmi from StepSecurity. Check it out now: https://rap.dev/4vkLYdT

Adding a senior engineer to your on-call rotation overnight sounds too good to be true but that's how one customer described what happened after RapDev helped them get Bits #AI SRE up and running. Curious what that could look like for your team? https://rap.dev/447S6Ly