#14 Season Finale - I Quit Superware. I left Superware last month and this seems like an appropriate time to pause the Practice Leading show, which I launched to chart my journey building Superware as a Microsoft ISV. In this finale episode, I reflect on the lessons learned from the show through all my amazing guests, and the reasons why I left Superware -- a company I founded five years ago with five other cofounders. 🎧📺 https://lnkd.in/gyP9cyMW Special thanks to my all guests for generously sharing their leadership lessons: Mohamed Mostafa, Joel Lindstrom, Ben V., Areti Iles, Bob Bell, Edit Kapcari, Kathrine Hogseth, Chris McNulty, Nancie Calder, Lucy Bourne and Ole Gjerde.
Practice Leading
Technology, Information and Media
Welcome to Practice Leading, the podcast for emerging and curious practice leaders of Microsoft partner businesses.
About us
Practice Leading helps Microsoft practice leaders grow their capability and scale their business. Together we’ll learn from innovators and investors, executives and entrepreneurs, business leaders and business coaches that have already left their stamp on the world and those that are exploring new and smarter ways building their businesses.
- Website
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https://practiceleading.com
External link for Practice Leading
- Industry
- Technology, Information and Media
- Company size
- 1 employee
- Type
- Privately Held
- Founded
- 2025
- Specialties
- Microsoft, Leadership, Business, Sales, Marketing, Talent, Operations, Consuilting, and Software Development
Updates
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#13 Growing a Managed Services Practice with Ole Gjerde, CEO of TruNorth Dynamics. Ole shares lessons from years of building, merging, and separating MSPs, and why focus and clear division of teams are crucial for success. 🎧📺 https://lnkd.in/gWvh9NJC KEY LESSONS 🔑 Focus is everything: Ole stressed the importance of keeping business lines like managed IT services and business app development truly separate—unless you’re large enough to support dedicated teams and leadership. Otherwise, you risk operational headaches and stunted growth. 🔑 Onboarding customers (and their baggage) is tough: supporting systems built by someone else is inherently challenging. A strong onboarding process is a must to manage the friction and uncover those “skeletons in the closet”. 🔑 Designing win-win support models matters: There’s no universal delivery or pricing model. Empower your customers with options but be wary of making your operations too complex in the process. Striking the right balance can help foster healthier, longer-term partnerships.
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