oneservice

𝗛𝗲𝘀𝗶𝘁𝗮𝗻𝘁 𝗔𝗯𝗼𝘂𝘁 𝗢𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗶𝗻𝗴? 𝗞𝗻𝗼𝘄 𝗬𝗼𝘂𝗿 𝗢𝗽𝘁𝗶𝗼𝗻𝘀 𝗙𝗶𝗿𝘀𝘁 The biggest hesitation CEOs and heads of service tell us: "I don't know if they service our equipment. I don't understand the service models. I'm not sure what outsourcing even means for us." We just rebuilt our website to answer exactly those questions clearly, transparently, without the sales pitch. Now you can explore: → TECHNOLOGIES — Does oneservice support your sequencers, liquid handlers, analyzers, centrifuges, etc.? → SERVICE MODELS — Per-job pricing? Flat-rate? Sub-contracted? See what each actually means. → INDUSTRIES — Diagnostics, life science, medical devices — how we work in yours. → GEOGRAPHIES — 48+ countries. Find your local hub. The goal: You get clarity before any conversation. No confusion. No guessing. Just transparent information so you can decide if it makes sense for your operation. Because the real question isn't "Should we outsource?" It's "What would it actually look like for us?" Explore the new site and find out: https://one-service.com/ #ServiceExcellence #FieldService #Diagnostics #LifeScience

𝗧𝗵𝗲 𝗕𝘂𝗱𝗴𝗲𝘁 𝗧𝗿𝗮𝗽: 𝗠𝘂𝘀𝘁 𝗬𝗼𝘂 𝗖𝗵𝗼𝗼𝘀𝗲 𝗖𝗼𝘀𝘁 𝗼𝗿 𝗤𝘂𝗮𝗹𝗶𝘁𝘆? "Cut costs. Maintain service levels. Do more with less." This is what Service and Commercial leaders are hearing these weeks leading up to budgeting season. This is a contradiction disguised as a budget target. In-house service models force this choice because cost is locked to headcount. Fewer engineers = lower payroll = lower quality. It's almost impossible to separate them. But there is another way ➡️ When service cost scales with actual demand instead of permanent headcount, everything changes: 🔹 Peak demand is absorbed by a partner network (not by hiring more people) 🔹 Shorter travel distances = faster response times 🔹 Coverage scales without the 6-month hiring cycle The result: 8–20% cost reduction plus improved SLA performance. We're seeing this in 800+ life science and diagnostics organizations right now. 💫 Lower cost doesn't mean lower quality. It means a different structure. 💫 If you're planning budget cuts without cutting service, this is worth exploring. Free diagnostic tool. Confidential. 5 minutes. DM us or email info@one-service.com to set up a meeting at Association for Diagnostics & Laboratory Medicine. #ServiceExcellence #FieldService #CostOptimization #Diagnostics #LabLeadership #ADLM

Our CEO, Matthias Raquet and his team will be at Association for Diagnostics & Laboratory Medicine in Anaheim in a few weeks. Secure your free service diagnostic today, just DM us or write "Diagnostic" in the comments. See you soon!

Most organizations focus on one or two pillars of Service Excellence. Then wonder why results don't stick. The answer is simple: you need all four.

#Hiring – Wir suchen eine:n neue:n Customer Service Specialist / Service Demand Coordinator (m/w/d) bei Hesse. Bewerben Sie sich noch heute oder teilen Sie diesen Beitrag mit Ihrem Netzwerk.

𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗜𝘀 𝗧𝗵𝗲 𝗠𝗼𝘀𝘁 𝗨𝗻𝗱𝗲𝗿𝘃𝗮𝗹𝘂𝗲𝗱 𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗶𝗮𝗹 𝗟𝗲𝘃𝗲𝗿 𝗜𝗻 𝗟𝗶𝗳𝗲 𝗦𝗰𝗶𝗲𝗻𝗰𝗲𝘀 When leadership teams discuss growth, the conversation typically revolves around product innovation, sales expansion, market access, and commercial execution. Far less attention is given to service. That is surprising, because service influences many of the outcomes that companies care about most. It affects customer retention, installed-base monetization, consumables pull-through, contract renewals, customer loyalty, and ultimately the willingness of customers to continue investing in a supplier's ecosystem. In many life science and medtech organizations, service remains primarily an operational function measured through response times, utilization, and ticket closure rates. While these metrics matter, they only tell part of the story. The organizations that consistently outperform their markets understand that service is much more than a support activity. It is a commercial capability that strengthens customer relationships, protects recurring revenues, creates differentiation, and increases the lifetime value of the installed base. Over time, these effects compound. Customers who trust the service organization are more likely to renew contracts, purchase additional systems, adopt new technologies, and remain loyal even when competitors attempt to win their business. 💡 Service is not what happens after the sale. 🤝 It has a direct influence on whether the next sale happens at all. At oneservice we help OEMs transform service from an operational necessity into a strategic growth engine through scalable service delivery models, international field service coverage, and a relentless focus on customer outcomes. 👉 If service disappeared from your organization tomorrow, what would be the long-term impact on growth, retention, and enterprise value? #ServiceStrategy #InstalledBase #LifeSciences #MedTech #FieldService #CustomerExperience #RevenueGrowth

Service Excellence isn't just something we talk about at oneservice — it's a discipline we've built an entire academy around. Here's what our Service Excellence Academy has to say about where the standard came from. 👇

𝗧𝗵𝗲 𝗦𝗮𝗹𝗮𝗿𝘆 𝗟𝗶𝗻𝗲 𝗜𝘀 𝗢𝗻𝗹𝘆 ~𝟲𝟬% 𝗼𝗳 𝘄𝗵𝗮𝘁 𝗮 𝗙𝗶𝗲𝗹𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿 𝗔𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝗖𝗼𝘀𝘁𝘀 Most service budgets are built on one number: the salary line. That number is the tip of the iceberg. Add travel, vehicle, IT, HR and overhead, and the fully burdened cost of a Field Service Engineer runs 1.6–1.8x base salary. Put differently: the salary on the P&L is only around 55–60% of what that seat actually costs. The other 40–45% — travel, tools, support functions, overhead — is invisible until someone adds it up. Here's the part that rarely makes it into the planning conversation: industry benchmarks put healthy field service utilisation at 60–80%. You're paying for 100% of an engineer's time. You're getting roughly two-thirds of it back as billable work. We've seen the same pattern across OEMs in life science, diagnostics and medtech, regardless of size: ▫️ Small OEMs are paying full fixed cost for coverage that has zero redundancy — one or two engineers covering a continent, with no backup if either is out. 🔹Midsize OEMs have built structured teams, and inherited the full cost base that comes with them. Every new geography means a new hire, a new vehicle, a new training pipeline. 🔶 Large OEMs are heading into a workforce cliff. Roughly 70% of service organisations expect disruption from retiring technicians within 5–10 years — and half their field techs are already 50+. None of this gets solved by hiring more people into the same structure. The alternative: pay per job or per system, not per headcount. Across the business cases we've built, this typically delivers an 8–20% reduction in total cost of ownership. One data point worth sitting with: across a survey of 2,200+ service jobs, an OEM's outsourced field team outperformed its own internal team on nearly every measured dimension, including punctuality and technical knowledge. We turned the questions behind this analysis into a 5-minute, 10-question self-assessment — no whitepaper, no form. Just the questions that show you where your model is exposed. 💬 Comment "DIAGNOSTIC" and we'll send it straight over. #FieldService #MedTech #LifeSciences #Diagnostics #ServiceExcellence

Your service organization is either a cost center or a profit engine. The numbers show which one wins.

𝗛𝗼𝘄 𝗠𝘂𝗰𝗵 𝗗𝗼𝗲𝘀 𝗬𝗼𝘂𝗿 𝗙𝗶𝗲𝗹𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗼𝗱𝗲𝗹 𝗔𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝗖𝗼𝘀𝘁? - New whitepaper Most OEMs only see the salary line. They don't see the travel, IT, HR overhead, and G&A that pile on top. A fully burdened field service engineer typically costs 1.6–1.8x base salary, and that's before you account for the structural inefficiencies that in-house models carry. We've been working with OEMs in life science and medtech on this question, and the findings are consistent: → Small OEMs are paying for coverage they don't have → Midsize OEMs are paying for rigidity disguised as stability → Large OEMs are heading toward a workforce crisis they're not yet prepared for The common thread: permanent headcount was designed for a stable market. It breaks down when you need flexibility, when talent is scarce, and when capital is under pressure. We've put together a whitepaper that walks through the economics, the different models, and what real savings look like — along with how to think about service as a strategic asset rather than a cost centre. 👇 What's your biggest pressure point right now on the service side? Comment below, and we'll send you the research. Just email info@one-service.com with your comment or name, and we'll get the whitepaper to you. #ServiceExcellence #FieldServiceLeadership #MedTech #Diagnostics #OperationalStrategy