Aurelian

On Monday, we're joining APCO for a live webinar: "The Community-First ECC: Meeting Today's Callers Where They Are." A strong panel of practitioners is leading the discussion on delivering fast and consistent service to the community: - Samantha Fickes, MPA, CMCP, Deputy Director of Administration, Summit ECC - Leigh-Ann Slaughter, Deputy Director of Operations, Summit ECC - Gwen Stanley, Operations Manager, Secomm You can attend for free. When you register, select "Sponsor" from the registration type dropdown and enter the code Aurelian0720.

Proud to partner with Dane County Public Safety Communications in rolling out AVA! Dane County Public Safety Communications fields more than 375,000 calls a year. Last year, roughly 200,000 of them were non-emergencies: animal control questions, permit inquiries, noise complaints. AVA answers the non-emergency line instantly, with no hold time, no phone tree, and no missed calls. It holds a natural conversation in more than 45 languages across voice, text, and web chat, and it files the request for service directly in the dispatch system. That keeps Dane County's call-takers free for the work only they can do: giving CPR instructions, coordinating an active assailant response, staying on the line with someone in crisis. Congratulations to the team at Dane County PSC. Proud to be in your corner. Read more: https://lnkd.in/gkUwUmvW

Every second matters when someone calls for help. That's why we built AVA and CORA to work together: AVA answers every non-emergency call the instant it comes in, and CORA supports call-takers in real time on live 911 calls, surfacing the right protocols, questions, and information right when they're needed. Every non-emergency answered. Every 911 call supported. Watch the full video here: https://lnkd.in/eBvgPP7U

Less than a week away: the Ohio Valley Public Safety Symposium in Cincinnati brings together dispatch leaders from Northern Kentucky, Eastern Indiana, and throughout Ohio. In partnership with Hamilton County Communications, it's a peer-driven day with interactive sessions, panels, and chances to share ideas and connect with fellow PSAPs. Free to attend, with breakfast and lunch included. Spots are filling up. Register today: https://lnkd.in/gCty7psG

El Cajon Police Department is now the first police agency in California to use AVA for non-emergency calls. With 100,000 non-emergency calls a year and just 17 dispatchers, the department needed breathing room. Now, when callers reach the non-emergency line, AVA answers immediately. No hold time. AVA screens the call, gathers details, and either routes the caller or creates a call for service. The result: dispatchers get back to what matters most. https://lnkd.in/gVV7A7xd PSAPs in Southern California: Grappling with staffing challenges, interoperability, and new tech deployment in dispatch? Hear from El Cajon Police and other agencies across the region at the Southern California Public Safety Symposium. Register using the link in the comments.

While most celebrated the holiday weekend, the 4th of July brought peak demand for PSAPs across the country. Last week, AVA processed 5,600 fireworks calls, automating 4,788 of them (85.5%), with the rest transferred when detecting a possible emergency. See how automating routine calls, like fireworks complaints, gives your team breathing room during peak seasons. See how AVA works: https://lnkd.in/eaNwENGu

What a week at NENA 2026! The conversations, the connections, the agencies from across the country all in one place. This community showed up this week (even in the heat! 🔥). Our highlight: hearing from existing customers about what's changed on their floor after implementing AVA and giving their call-takers a moment to breathe. Thank you to NENA: The 9-1-1 Association for putting this together. Thank you to everyone who stopped by and connected. So proud to be part of this community and we look forward to seeing you in Nashville next year!

Today at NENA: AI That Helps, Not Hinders: Making Real-Time Call Support Actionable. 2:15–3:15 PM. In this afternoon's session, join Cody Post (CAD Administrator, Akron Police Department), Derek Wilson (Operations Manager, Snohomish County 911) and Max Keenan (CEO, Aurelian) discuss what real-time AI assistance looks like from the dispatcher's seat, what it takes to make it actionable on live 911 calls, and what agencies have learned from putting it to work. Find us at booth #541 before or after!

A little bigger presence at NENA this year. Just a little. A lot has changed since this time last year. AVA now handles more calls in a single month than she did in all of last year. Stop by Booth 541 to see how AVA automates non-emergency calls for over 15 million residents across the U.S.

On your way to NENA? Join Stacy Miller, ENP and A. Wesley Jones, ENP, RPL for a discussion on what actually differentiates successful technology implementations inside a PSAP. Drawing on 50+ years of experience from both sides of the table, they'll cover change management in mission-critical environments and how to build buy-in at every level of your organization. Room A226, Tuesday June 30th, 12:15 PM.