What does a successful Rocketlane-powered PSA transformation actually look like in practice? For Mimecast, it meant: * Improving utilization visibility from ~60% to ~85% * Making time tracking easier for consultants * Creating a better customer collaboration experience * Navigating a highly customized Salesforce integration without slowing the business down But one of the most interesting parts of this story wasn’t just the technology. It was the implementation approach. Instead of forcing a one-size-fits-all methodology, nCloud Integrators partnered closely with the Mimecast team to define a realistic MVP, manage a complex migration timeline, and keep cross-functional teams aligned throughout the process. If you’re evaluating PSA modernization, Rocketlane, or looking for ways to improve operational visibility and customer onboarding, this case study is worth the read. Read the full customer story here: https://lnkd.in/e9YEvRMT #nCloudIntegrators #nCloud #Rocketlane #CustomerOnboarding #ProfessionalServices #PS #PSO #TSIA
nCloud Integrators
IT Services and IT Consulting
Powell, Ohio 1,019 followers
Your Success is Our Business
About us
nCloud Integrators leads hundreds of customers each year to successful implementations of leading software platforms. No matter your industry or company size, nCloud’s team of expert consultants will walk you through each step of our proven process with open and honest dialogue to ensure alignment on your business outcomes. A Trusted Partner With a successful track record of partnering with more than 600 customers across 15 diverse industries, nCloud Integrators is recognized as a trusted name for efficient, expedited, and comprehensive launches of Visier, Gainsight, Planhat and Rocketlane software platforms. Our client-centric approach and commitment to excellence have earned us a reputation for delivering results that exceed expectations. nCloud Integrators’ Accelerate Methodology Partnering with nCloud Integrators ensures your organization gains the advantages of our Accelerate Methodology, which will guide your team seamlessly from kickoff through go-live to post-implementation expert assistance. This methodology, coupled with an iterative approach, guarantees that your solution is configured to provide the most critical insight for your organization. Kickoff: Initiate collaboration and set clear expectations. Initialize: Validate and map data to ensure accuracy. Build: Develop tailored solutions based on your needs. Activate: Prepare for user training and initial rollout. Run: Implement change management strategies for continuous improvement. nCloud will guide you on: Alignment of Success Factors: Identifying key metrics to align with your scope for success. Development of Core Objects: Creating essential elements for a streamlined implementation. Workflows & Data Integration: Ensuring all systems communicate seamlessly. Training & Support: Equipping your team with the knowledge they need to succeed. After your go-live, you can depend on nCloud's leadership, ongoing support and strategic guidance as your business evolves. Your Success is Our Business.
- Website
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http://www.ncloudintegrators.com
External link for nCloud Integrators
- Industry
- IT Services and IT Consulting
- Company size
- 11-50 employees
- Headquarters
- Powell, Ohio
- Type
- Privately Held
- Founded
- 2018
- Specialties
- Cloud Data Migration, Customer Success Management, Cloud Integration, Professional Services, Data Integration, Customer Success, Customer Experience, Product Experience, Customer Journey, Customer Lifecycle, Visier Administration, Visier Implementation, Planhat Administration, Planhat Implementation, Gainsight Administration, Gainsight Implementation, Rocketlane Administration, and Rocketlane Implementation
Locations
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Primary
Get directions
3982 Powell Rd
Powell, Ohio 43065, US
Employees at nCloud Integrators
Updates
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Still thinking about the great conversations (and espresso shots) from our coffee bar meetup at Gainsight's Pulse. Huge thanks to everyone who stopped by to connect with the nCloud Integrators team—we loved hearing what’s top of mind in customer success. Events like this remind us how strong and collaborative the Gainsight community really is. #nCloudIntegrators #nCloud #Gainsight #GainsightAdministration #CustomerSuccess #CustomerExperience #CSM #CSOperations #CSOps
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Customer success isn’t just about software — it’s about building systems that help people scale relationships, stay proactive, and create real impact. This CommonLit success story is a great example of what happens when operational strategy, technology, and mission-driven work come together. From managing complex district partnerships to reducing administrative burden for account managers, the transformation went far beyond a Gainsight implementation. Rachel Bhatia, Director of District Success with CommonLit, states: “This process didn’t just teach us how to use Gainsight — it changed how we think about managing partner relationships.” Read the full article here: https://lnkd.in/eUxh775M #nCloudIntegrators #nCloud #Gainsight #GainsightAdministration #CustomerSuccess #CustomerExperience #CSM #CSOperations #CSOps
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Join us for a handcrafted espresso drink at Gainsight Pulse 2026! Stop by the nCloud Integrators’ espresso bar on May 27 from 12:30–4:30 PM, conveniently located next to the Gainsight booth. Come early, grab a drink, and connect with our team—we’d love to talk about how we can help elevate your customer success strategy. We’re excited to sponsor Pulse 2026 in Las Vegas and look forward to seeing you there. #nCloudIntegrators #nCloud #Gainsight #GainsightAdministration #CustomerSuccess #CustomerExperience #CSM #CSOperations #CSOps
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AI isn’t just changing delivery execution — it’s redefining how Professional Services organizations operate and lead. Brian Hodges’ new whitepaper, Leading the Hybrid Delivery Organization, lays out a practical framework for navigating the operational, economic, and human dimensions of AI transformation in PS organizations — including the shift from “Manual Flight” to an “Integrated Flight Deck.” What stands out most is the focus on the human side of transformation: how leadership, accountability, and professional identity evolve in hybrid human + AI delivery environments. If you’re attending Rocketlane Propel, don’t miss Brian Hodges’ session on this topic tomorrow, May 14 at 1:30 PM. Looking forward to the conversation around what modern delivery organizations need to become in the AI era. Read the whitepaper here: https://lnkd.in/gxBVR6Bn https://lnkd.in/gE4hv9Ya
For some time now, I’ve been watching the same pattern emerge across Professional Services organizations navigating AI transformation. The technology conversation is moving fast. The operating model conversation is lagging behind it. And the human conversation is often missing entirely. AI is already accelerating delivery work across proposals, onboarding, documentation, risk management, and execution itself. But most PS organizations are still operating with governance models designed for a fully human delivery system. That creates three simultaneous challenges: ▸ Operational — can you actually see delivery drift before projects fail? ▸ Economic — when AI absorbs effort, where does the value go? ▸ Human — does your team understand their role in a hybrid human/AI delivery system? These questions have surfaced repeatedly in conversations with customers, industry leaders, and teams trying to navigate what delivery work looks like when humans and AI begin operating together. Today I’m sharing a white paper built around those questions: “Leading the Hybrid Delivery Organization” One influence behind the “Flight Deck” framework in the paper is aviation. Modern aircraft didn’t eliminate pilots. They changed what skilled pilots do: less manual execution, more systems awareness, more judgment under ambiguity, and more orchestration of humans + automation together. Professional Services organizations are entering a very similar transition. The paper introduces a framework organized around the Operational, Economic, and Human dimensions of AI transformation — along with a maturity model that maps the progression from “Manual Flight” to an “Integrated Flight Deck.” Not a tool checklist. Not a vendor pitch. A delivery operating model. The work is grounded in conversations with 200+ PS leaders and TSIA research, including Thomas Lah and Bo DiMuccio’s work on Forward-Deployed Engineering. But the section I care most about may be the human dimension. Because this transition is not only changing workflows. It’s changing professional identity, judgment, accountability, and what leadership owes delivery teams during periods of structural change. One line from the paper captures it best: “The answer to human error is not less human. It’s better human.” Read the paper here: https://lnkd.in/gxBVR6Bn If you’re at Propel26 this week, I’d love to continue the conversation in person. And if you’re not attending but these challenges are showing up in your own organization, send me a note. Some of the best conversations I’ve had around this topic started exactly that way. #ProfessionalServices #AITransformation #PSTransformation #HybridDelivery #Leadership #TSIA #nCloudIntegrators #propel26
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Excited to see Brian Hodges leading this important conversation at Rocketlane’s Propel 26. As organizations continue adopting AI across Professional Services, success depends on more than just the technology — it requires the right operating model, governance, and strategy to support it. If you are attending Propel, join us at this session on May 14 at 1:30 p.m. https://lnkd.in/eGw7JaMh
Next week I'll be on stage at Propel26 in San Francisco. If you're leading a Professional Services or implementation organization — or you're thinking hard about what AI is actually doing to how delivery work gets done — this is the room to be in. My session: Flight Deck for Professional Services Services Organizations have been adding AI to delivery operations without redesigning the operating models beneath them. The technology investment happened. The management and governance infrastructure didn't keep pace. I'll be sharing a framework — built from practitioner experience and grounded in research with 200+ PS leaders — for thinking about that gap and what to do about it across three dimensions: operational, economic, and human. If you haven't registered yet, use code NCLOUD80 at rocketlane.com/propel for a discount on your ticket. See you in San Francisco. ✈️ #Propel26 #ProfessionalServices #FlightDeck #Rocketlane #PSTransformation #AIStrategy
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AI isn’t transforming professional services. Operating models are. Right now, most PS organizations are: • Adding AI tools • Experimenting with automation • Testing agents and copilots But they’re still managing delivery like it’s a human-only system. The result? AI capability is growing… but performance isn’t. nCloud’s Flight Deck for Professional Services framework introduces a different approach — one that aligns: * How work gets done (Operational) * How value is priced (Economic) * How roles evolve (Human) Because AI alone doesn’t create better delivery. Brian Hodges, President & Co-Founder of nCloud Integrators, will break it down during his session at Rocketlane Propel 26 on May 14 at 1:30 p.m. https://lnkd.in/gz7mZia2 Use code NCLOUD80 to get 80 percent off your Propel registration. #nCloudIntegrators #nCloud #HR #Rocketlane #CustomerOnboarding #ProfessionalServices #PS #PSO
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What stood out most at Visier Inc. Outsmart was what AI transformation really looks like in practice—as AI accelerates, the advantage won’t come from technology alone, but from how well organizations connect people, processes, and technology to turn insight into action. That’s where the opportunity (and challenge) becomes more tangible. Right now, far more energy is going into building AI than into designing how humans actually work alongside it. For HR, this is a clear opportunity to lead—shaping how people work with AI so they can adapt and grow. Brian Hodges’ latest whitepaper provides a practical lens for HR leaders to evaluate where they are today and how to move forward. https://lnkd.in/gNb-qUVc
Spent last week at Visier Outsmart with a group of HR and people analytics leaders who are right in the middle of this AI shift — and had the opportunity to present and be part of some great conversations throughout the week. The overall tone was incredibly positive — and deservedly so. ⚡ AI is no longer theoretical ⚡ It’s embedded in workflows ⚡ It’s starting to show up in real outcomes A few themes that HR teams are focused on came through clearly: → Data → Decisions → Insight → Action → Theory → Practical application That’s real progress. One of the highlights for me was Cassie Kozyrkov’s keynote on Decision Intelligence. Her core message was simple, but powerful: → The challenge isn’t more data → It’s making better decisions with it In a world where AI is accelerating everything, the real differentiator is how organizations connect: technology process people …to consistently turn insight into action. One stat she shared really stuck: → ~93% of AI investment is going into infrastructure → ~7% into human + AI design That gap showed up everywhere. Because what also stood out — a bit more quietly — is how much HR is being pulled into the center of this transformation. Not just to support it. But to help define how work actually changes. This isn’t just workforce planning anymore. It’s work design. → What should AI do? → Where does human judgment matter most? → How do roles evolve when both are working together? Those questions don’t sit in one place: Not just IT Not just the business Not just HR But HR is increasingly being asked to help connect all three. At the same time: 📈 AI adoption is accelerating 📉 Confidence is not ⚠️ Roles are shifting faster than they’re being defined That creates a pretty clear signal: The organizations that get this right won’t just deploy AI well — they’ll redesign work in a way people can actually navigate and grow within. I published a perspective on this just ahead of the event — and it was interesting to see how consistently these themes showed up throughout the week: https://lnkd.in/gQkFYkCz Great conversations, great energy, and a lot to build on coming out of last week. #ArtificialIntelligence #FutureOfWork #PeopleAnalytics #HRLeadership #DecisionIntelligence #WorkforceTransformation #WorkDesign #DigitalTransformation #ProfessionalServices #Visier #Outsmart26
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At Visier Inc. Outsmart 26, something bigger than a conference was happening—it felt like a glimpse into the future of workforce strategy. Grateful to have a few members of the nCloud Integrators team on the ground, connecting, learning, and contributing to where the conversation is headed. One highlight was Brian Hodges' presentation, where he unpacked insights from his latest whitepaper on the AI-driven evolution of workforce planning. The level of engagement (and the questions afterward) made it clear—this shift is already underway. If you weren’t able to attend Outsmart this year, you can still explore key insights in the whitepaper: https://lnkd.in/gNQVMXsy
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Visier Outsmart is this week, and the nCloud Integrators team will be on-site throughout the event. Across the organizations we work with, we’re seeing teams use Visier in new ways—from scaling people analytics to embedding AI into everyday HR decisions—and it’s driving some meaningful shifts in how HR teams operate. Our Visier expert services play a key role in that journey, helping organizations accelerate adoption, connect their data, and turn insights into action faster. If you’re curious what others are trying and where best practices are emerging, swing by our booth during a break. We’d love to hear more about your current initiatives. #nCloudIntegrators #nCloud #Visier #PeopleAnalytics #WorkforceSolutions #TalentIntelligence #HR
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