Scaling patient engagement introduces more than complexity. It introduces responsibility. As programs grow, organizations need confidence that the technology supporting patients is secure, reliable, and built to meet the demands of healthcare. That's why Medisafe was built with enterprise-grade infrastructure and globally recognized security and compliance standards at its core. Trust isn't something you add later. It's something you build from the start. Learn more at Medisafe.com
Medisafe®
Technology, Information and Internet
Boston, Massachusetts 12,357 followers
The Patient Engagement Engine for Pharma Portfolios
About us
Medisafe is the leading enterprise patient engagement platform redefining how pharmaceutical companies support patients across the treatment journey. We replace fragmented point solutions with a unified, behavior-driven infrastructure. By centralizing patient support into one system, we empower pharma teams to deliver a personalized brand experience at portfolio scale. Our Core Capabilities: - JITI (Just-In-Time Interventions): Our AI engine predicts patient risk and delivers personalized support to reduce drop-off. - Omnichannel Coordination: Meeting patients where they are—across mobile, web, voice, and hub services—to ensure a seamless experience. - Behavioral Data Insights: Leveraging over a decade of real-world data to identify adherence trends and optimize intervention strategies. - Portfolio-Wide Scaling: One infrastructure to manage engagement across multiple brands, therapies, and global markets. We don’t just send reminders; we manage the complex variables of the patient journey. By leveraging millions of data points collected over 12 years, Medisafe drives measurable improvements in medication adherence, long-term persistence, and patient retention. Our platform provides the Real-World Evidence (RWE) pharma needs to optimize Time to Fill (TTF), mitigate therapy drop-off, and improve health outcomes at scale. This is the new model of patient support: predictive, personalized, and built to drive lasting therapy persistence.
- Website
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http://www.medisafe.com
External link for Medisafe®
- Industry
- Technology, Information and Internet
- Company size
- 51-200 employees
- Headquarters
- Boston, Massachusetts
- Type
- Privately Held
- Founded
- 2012
Locations
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Primary
Get directions
364 Boylston St
Boston, Massachusetts 02116, US
Employees at Medisafe®
Updates
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What if persistence could be predicted? Medisafe's analysis of millions of managed doses and more than 12 years of adherence data has uncovered behavioral signals that help identify adherence risk before patients disengage. The findings highlight why patient support programs must monitor more than dose completion to identify patients at risk of disengagement. Explore the behavioral patterns shaping metabolic therapy persistence and the opportunities they create for pharmaceutical organizations. https://lnkd.in/gupa-2Tf
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Our CTO, Rotem Shor, shares his POV on how patient engagement has evolved over the years. Do you agree that the ultimate goal should be to create connected experiences that meet people where they are, when and how they choose to engage? Here at Medisafe, we believe the next generation of successful patient programs will be defined by their ability to adapt to the individual.
After many years working with pharma, you can easily recognize the waves. Five years ago, every conversation was about patient apps. Today, almost every conversation starts with: "Patients don’t download apps anymore." Honestly, I think both perspectives are missing something. I don’t think the future is about choosing a single interface. It’s about meeting patients where they are, in the way they expect. SMS. Email. WhatsApp. An app. An AI conversation. Whatever feels right for that patient, at that moment. That’s why, over the last three years, based on what we’ve learned from both patients and our pharma partners, we’ve been rebuilding our infrastructure from the ground up to make that vision a reality. Because patients shouldn’t have to choose how they engage. And pharma shouldn’t have to choose a single channel for every patient. The platform should orchestrate the experience instead of forcing everyone into the same one. And I can proudly say it’s the direction we’ve been continuously building toward at Medisafe® through our Connected Health Platform (CHP). #DigitalHealth #PatientSupport #PatientEngagement #Pharma #PatientExperience #HealthcareInnovation #AI
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Educate. Motivate. Personalize. Adapt. That's what separates patient engagement from patient outreach. The Medisafe Digital Companion combines personalized education, behavioral science, and intelligent support to help patients stay engaged throughout their treatment journey. The result is a patient experience designed to drive lasting participation. See what's powering long-term patient engagement. https://lnkd.in/ebwB5ArT
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An informed patient is an engaged patient. Medication reminders matter. But lasting engagement comes from helping patients understand their condition, treatment, and the role they play in their own health. That's why Medisafe delivers personalized, condition-specific education throughout the patient journey, providing relevant content and support when patients need it most. Learn how Medisafe helps patients stay engaged beyond the reminder. https://lnkd.in/e__xeeEd
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What if technology could make patients feel more supported, not just more connected? That's the idea behind Medisafe's Digital Companion. By combining behavioral science and intelligent engagement, it creates an experience patients trust and rely on. IQVIA research shows that digital engagement can have a meaningful impact on therapy persistence. See what the data reveals about the connection between digital engagement and therapy persistence. https://lnkd.in/eX_ihpw5
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Breast cancer treatment is evolving, but adherence remains a critical gap. Evidence indicates that up to 40–50% of patients discontinue or skip doses of oral therapies within the first year, increasing recurrence risk by up to 50%. Medisafe real-world insights show that while most patients feel more in control with digital support and value timely reminders, everyday forgetfulness and side effects continue to drive non-adherence. The data are clear: sustaining therapy is as much a behavioral challenge as a clinical one. Medisafe helps close that gap with real-time engagement that supports patients through the moments that make a difference. Because in oncology, every dose matters. Read more- https://lnkd.in/ejUevei7
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Pharma brand teams often write off chronically non-adherent patient populations as unreachable. Real-world claims data prove otherwise. A retrospective cohort study of 4,000+ users evaluates exactly what happens when you introduce predictive behavioral science: +8 percentage point increase in average Medication Possession Ratio (MPR) 71% → 86% of patients achieving “good adherence” (MPR ≥ 0.8) 74% of low-adherence users (<50% MPR) improved by up to 5 deciles Across a high-risk, often asymptomatic population, Medisafe helped move patients from inconsistent medication use to sustained adherence patterns. Real-world behavior change with measurable clinical impact. Read more: https://lnkd.in/eKTAX4sz
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Reminding a patient to take a medication doesn't work if the digital tool is too complex to navigate. A recent clinical trial evaluated Medisafe's digital companion across vulnerable patient populations at a U.S. Federally Qualified Health Center (FQHC). The data highlights exactly what happens when you eliminate user friction: → 93% Adherence Success: Patients confirmed the app kept them on time. → 93% Adoption Rate: Users verified the interface was simple and seamless. → 100% Net Advocacy: Every single participant would recommend the app. True treatment retention comes from deploying an accessible, behavior-driven companion that patients actually want to use. Read more: https://lnkd.in/eXDvvXxK
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Reminding a patient to take a medication doesn't work if you don't understand why they are skipping a dose. 55% of non-adherence is tied directly to communication gaps and the mental friction of managing complex therapy schedules. The challenge isn’t just reminding patients to take medication. It’s understanding the factors of why they disengage in the first place. That’s why Medisafe uses real-world, therapy-specific behavioral signals to identify risk early and deliver support at the right moment—helping patients navigate their treatment journey and stay connected throughout therapy. Because better adherence starts with understanding patient behavior, not just tracking refills. Read more: https://lnkd.in/eHr8fKeP
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