Maintel

Maintel's social media team clocking off. Closing laptops. Opening snacks. Come on England!

So excited to share that I’m a finalist in two categories at the CRN Women & Diversity in Channel Awards 2026: • Rising Star Award – Reseller/Solution Provider • Sales Employee of the Year – Reseller/Solution Provider Being named a finalist in one category is amazing, so seeing my name in both was genuinely surreal. As a Sikh Punjabi woman, being recognised by an award that celebrates women and diversity makes it even more meaningful. Thank you to my manager, Adam Seymour, who nominated me, and to the colleagues at Maintel, customers and partners who have supported me along the way. Congratulations to all the other finalists! #CRNWomensAwards #WomenInChannel #ChannelSales

Can AI make customer experiences more human? Absolutely! Yesterday, Zoom and Maintel hosted a pre-recorded webinar on 'The Rise of the Super-Agent: Humans and AI in Perfect Balance' from the Zoom Executive Briefing Centre (EBC) in London, exploring how AI is transforming customer engagement by empowering people, not replacing them. A huge thank you to our speakers: Jason Chapman, Zoom Grant Counsell, Maintel Rajesh Chaukria, Unity Homes and Enterprise and of course Kayleigh Martin, Zoom for helping host at the EBC! Together, we discussed how organisations can combine AI and human expertise to deliver faster, more personalised customer experiences and better outcomes for both customers and employees. A standout theme was that the most successful organisations will use AI to amplify the skills, empathy and judgement of their people. Raj also shared valuable insights into Unity Housing’s AI journey and its partnership with Maintel and Zoom to enhance tenant engagement and service delivery. Watch this space for the webinar prerecording. #AI #CustomerExperience #CustomerService #ContactCentre #DigitalTransformation #SuperAgent #Zoom #Maintel #UnityHousing #AICompanion #SocialHousing #CX #FutureOfWork

AI can optimise a process. But can it improve the outcome? Chris Wallace, Head of Technical Sales at Maintel, explores why the real challenge with AI isn't automation - it's measuring what truly matters. Read the article below 👇

The Lycra is coming out again! On July 19th, the Maintel peloton consisting of Jason Humphreys, Steve Doyle and Alex Shephard will be taking on the legendary Round the Isle of Wight challenge in support of Victim Support The challenge is no small feat: 🚴122km around the island 🚴 2,109 metres of climbing 🚴One incredible day of determination, teamwork, and plenty of sore legs! Every mile we ride helps raise vital funds for an organisation that provides life-changing support to people affected by crime and traumatic events. If you're able to support us, no matter how big or small the donation, we'd be hugely grateful. Every contribution makes a real difference. Donate here: https://lnkd.in/evykEGpx A huge thank you to everyone who has already supported us - we can't wait to take on the challenge! #Maintel #TeamMaintel #CyclingChallenge #Fundraising #VictimSupport #CharityRide #Community #Teamwork #GivingBack #Endurance  

Building future-ready communications in education As the PSTN switch-off draws closer, Croydon College needed to modernise its voice infrastructure without disrupting the Mitel systems its teams depend on every day. By working with Maintel, the college successfully moved to a SIP-based, fully virtualised voice solution across both campuses, ensuring resilience, flexibility and long-term readiness. The impact: ✅ 50% reduction in operating costs ✅ A secure, scalable and adaptable network ✅ Streamlined management across multiple sites ✅ One trusted partner providing end-to-end support A strong example of how education providers are proactively adapting their communications strategy to meet future demands. Read the full case study here: https://lnkd.in/eHiHbFpc

PSTN migration lead times are forecast to increase by 50% in Q3 2026 and could double by Q4 2026 as organisations race to complete their transition before the switch-off. Three pressures are coming together: ℹ️ Rising costs ℹ️ Shrinking migration capacity ℹ️ End-of-year change freezes Organisations that start planning now will be better positioned to reduce risk, avoid disruption, and maintain momentum throughout their migration. Discover how Maintel can help you assess your current estate, build a practical roadmap, and transition to IP communications with confidence. https://lnkd.in/eGpBb5Tg

Maintel today published its 2025 Annual Results for the financial year ended 31 December 2025. The Company announced total revenue of £92.2 million and adjusted EBITDA of £7.2 million, in line with expectations. During the year Maintel contracted approximately £50.0 million of Total Contract Value in new business, 70% of which was in the Company’s three strategic pillars and with the majority within its target vertical sectors. In 2025 Maintel’s transformation programme continued at pace, focused on organisational structure, leadership, cost base, ways of working and operational efficiency. The Company extended its vendor partnerships with the launch of a new strategic partnership with Zoom as well as progressing the deployment of AI-powered and automated solutions. Maintel further strengthened its leadership team, with the appointments of Stephen Beynon as Non-Executive Chairman and Sarah Roberts as Chief Operating Officer. The Company has made a positive start to FY 2026 in terms of sales bookings and the Board remain confident that progress to date provides a strong platform for the next phase of Maintel’s development. Earlier this month the Company raised £5.5m (gross proceeds) through the issuance of new shares and convertible loan notes, subscribed by existing shareholders, alongside a successful re-negotiation of the terms of its current banking facilities. The net proceeds from the fundraising will be used to strengthen the Company’s balance sheet and provide sustainable working capital resourcing to support delivery of newly signed projects, enhance tendering capability, improve procurement terms and payment performance, and enable the full roll-out of the Company’s transformation programme. Read the full announcement here: https://lnkd.in/eCxtW5fP Download the Annual Report and Accounts here: https://lnkd.in/ezW5YGkP #Maintel #AnnualResults #Pipelinegrowth #Transformationprogramme

Most businesses are still planning for January 2027, but in reality, the real PSTN deadlines are much earlier. For many, the last order dates fall between May and September 2026. That is where the risk sits. If you miss that window, the move away from WLR becomes harder, more expensive, and more disruptive. The challenge is knowing your actual timeline, not the headline date. At Maintel, we'll help you assess your estate, define a clear plan, and move at the right pace. If you do not know where your deadline sits, visit our dedicated PSTN Hub, where you can find everything you need to know - from migration scenarios, blogs and our self-assessment calculator. https://lnkd.in/eGpBb5Tg

What a fantastic evening at the Lawyer Awards 2026! We were delighted to see Maintel's Legal Team recognised as finalists, standing alongside some of the very best legal teams in the industry. The evening gave us the opportunity to celebrate not only the recognition itself, but also the dedication, expertise, and hard work that our legal team brings to Maintel every day. A special thank you to Annelies van der Wel, Ekin Emir Kızıltan, Diana Mendez, and Jane Wilkinson. Your dedication, professionalism, and commitment to excellence continue to set a high standard across Maintel. We are incredibly proud of your achievements and the outstanding contribution you make to our business. This recognition is thoroughly deserved, and you should be immensely proud of all that you have accomplished. Congratulations to all the finalists and winners, and thank you to the organisers for hosting such a memorable event. We're incredibly proud of this recognition and excited for what comes next. #LawyerAwards2026 #Maintel