Lucent Health

“You become a consistent, trusted presence in their world.” That’s how one of our care management nurses describes the relationships she builds with members over time. Yes, there are clinical milestones like weight loss, improved labs, better outcomes. But what matters just as much is the conversations in between. The moments where you learn about someone’s family, their routines, their stressors, even their pets. At Lucent Health, our nurses know that behind every outcome is a relationship built on trust, empathy, and consistency. 👉 Meet the nurses behind the care and learn how our programs support members every day: https://lnkd.in/dBiAAfGT #LucentHealth #DataDrivenHumanFocused #CareManagement

Lucent Health is excited to be a part of TRUE Network Advisors' Virtual Insanity event next week! We are proud to be a TRUE Platinum partner, and we look forward to connecting virtually with TRUE members to share how Lucent Health delivers transparent, flexible healthcare solutions that empower employers and enhance the member experience. #LucentHealth #truelove

🎉 Lucent Health is pleased to welcome Carey Wood to the team as Vice President of Sales! 🎉 Carey brings a strong track record of helping employers, labor organizations, and their members navigate the complexities of healthcare through creative cost management programs and an enhanced member experience, with a focus on improving access, affordability, and outcomes. In this role, Carey will help establish and expand Lucent Health's presence across Kansas, Missouri, Iowa, and Nebraska, partnering with brokers, consultants, and employers to deliver solutions that move beyond the traditional TPA conversation. "Carey's consultative approach to the market will help grow Lucent Health's footprint in this key territory while adding value to our consulting partners and their clients. We are excited to have him join the team," said Chief Sales Officer Scott Settle. We look forward to collaborating with Carey to deliver savings and transparency for our clients, members, and broker partners. Welcome to the team, Carey! #LucentHealth #SelfFunded #EmployeeBenefits #TPA #EmployerHealth #KansasCity #StLouis #Midwest

At Lucent Health, care management is about building relationships. As our Vice President of Clinical Operations, Scotch Swango, RN, MBA, shares:   "Healthcare can be overwhelming, especially when you're dealing with a serious diagnosis or chronic condition, and having a familiar nurse by your side can make all the difference."   That's why our members work with the same nurse case manager throughout their journey. By building trust and creating a true partnership, our nurses are able to better understand each member's unique needs, provide personalized support, and help them navigate the healthcare system with confidence.   Behind every phone call is a dedicated nurse who takes the time to listen, educate, advocate, and guide members through some of life's most challenging moments.   Meet some of the compassionate nurses who make that support possible every day: https://lnkd.in/dQRqmiFc   #LucentHealth #CareManagement #NurseLeadership #MemberExperience #HealthcareNavigation #Nurses #MemberAdvocacy

From Nashville to California to Wisconsin, our teams took time this June to recharge and have some fun together. 📍 Nashville spent the day exploring the Nashville Zoo 📍 California enjoyed a team outing at the Sacramento Zoo 📍 Wisconsin brought the energy at Badger Sports Park Thank you to everyone who joined us and helped make these events so memorable! #LucentHealth #TeamBuilding #LifeAtLucentHealth

Lucent Health is proud to be a sponsor at this weekend's ParetoHealth 2026 Members' Meeting in Palm Springs!   We’re excited to join fellow ParetoHealth members at this year’s event and share how Lucent Health is helping employers lower healthcare costs while improving the member experience through integrated clinical and concierge support. Our team will also be participating in sponsor “speed dating” sessions to discuss strategies for driving engagement, managing medical spend, and reducing high-cost claims. Be sure to stop by our booth or connect with Justin Meissner, CSFS® and Mike Burke to learn more. We look forward to connecting and collaborating throughout the event! 🤝 #ParetoHealth #LucentHealth #SelfFunded #EmployeeBenefits #BenefitsStrategy

“She is an excellent, excellent, excellent nurse.” That’s how a member described working with one of our Large Case Management nurses while stabilizing his kidney function. Behind moments like this are nurses who go far beyond answering questions. They listen, advocate, build trusted relationships, and support members through complex, often overwhelming healthcare journeys. Lucent Health’s Utilization Management, Large Case Management, and Complex Care Management programs are all supported by registered nurses who bring clinical expertise, compassion, and personalized support to every interaction. We couldn’t make a difference in members’ lives or outcomes without them. This Nurses Week, we’re celebrating the people who make it all possible. #NursesWeek #LucentHealth #CareManagement #MemberExperience

Navigating healthcare can be overwhelming. That’s why we offer Lucent Health Concierge Care, an enhanced support solution available to employers and their members. Concierge Care is designed to be a member’s go-to support team, available by phone, email, or the Lucent Health app when they have questions about care or coverage: ✔ One place to call: One number and email for all healthcare and benefit questions, so members always know who to contact. ✔ Direct access to a real person: No automated bots or endless transfers. Members connect with a knowledgeable person who listens and stays with them until their questions are answered, even when things are complex. ✔ Compassionate support: Concierge Care is delivered by thoughtfully selected professionals who are trained to support members with patience, understanding, and respect. ✔ Fast, clear answers: We answer questions and resolve issues in a single call whenever possible, respecting how valuable each member’s time is. ✔ Hands-on support: Our team can coordinate directly with providers on a member’s behalf, reducing time spent on scheduling, benefits, and billing while eliminating frustration and back-and-forth. ✔ Priority support for HR & brokers: Access to a dedicated escalation email monitored in real time for issues requiring support beyond Concierge Care, ensuring quick resolution. 👉 Swipe to see three types of questions our Concierge Care team supports members with each day. And learn more about Lucent Health Concierge Care here: https://lnkd.in/gbSwHzn9 #MemberExperience #HealthcareNavigation #EmployeeBenefits #HumanCenteredCare #LucentHealth

Lucent Health is excited to be a platinum partner for TRUE Network's 2026 events, including next week's TRUE Learning Academy! We are committed to providing TRUE Network Advisors with benefit plan solutions that deliver industry-leading member engagement, lower medical cost trend, and fewer large claims. #TRUENetwork #LucentHealth #Truelove

Lucent Health is excited to be a sponsor at the upcoming ParetoHealth 2026 Members' Meeting in Nashville!   Our team is looking forward to connecting with fellow ParetoHealth members to share how we’re helping employers deliver more cost-effective health plan solutions, while elevating the member experience through integrated clinical and concierge care support.   Throughout the three-day event, our team will be participating in sponsor “speed dating” sessions, where we’ll showcase how Lucent Health is driving stronger engagement, lower medical cost trend, and fewer high-cost claims.   Stop by our booth or get in touch with Justin Meissner, CSFS®, Michael Cavallo, and Sean Baker to learn more about Lucent Health and how we can support ParetoHealth members. We’d love to exchange insights, collaborate, and explore ways to bring value to your organization!   See you there 🤝🎉   #ParetoHealth #LucentHealth #SelfFunded #EmployeeBenefits #BenefitsStrategy