Guidewire Software

Leveraging AI to Reimagine the Claims Experience in Work Comp👇 Learn how WSIB is using AI to increase efficiency and reduce claim duration in workers’ compensation: 🎧 https://bit.ly/415YoK2 According to a new report from Guidewire and PwC, 60% of workers’ compensation carriers expect AI to help improve return-to-work times. 🤔 But how? In this InsurTalk, Workplace Safety and Insurance Board (WSIB) Chief Operating Officer Gavin Pokan joins host and Chief Evangelist Laura Drabik to discuss how his organization is leveraging AI to modernize the claims experience, reduce friction, accelerate return-to-work times, and optimize outcomes for injured workers and their employers.

Germania Mutual Insurance is embedding AI into daily workflows to help employees work faster and serve customers better. We congratulate them on their deployment of ProNavigator, Guidewire's AI assistant, in support of its underwriting and claims teams. This deployment gives every employee instant access to the knowledge and context they need to make the right decision at the right time in service of policyholders and partners. https://bit.ly/3RBFM3v

Sending a big welcome to Herald, our newest Insurtech Vanguard! “Herald’s Intelligent Placement System is changing how brokerages route and structure submissions to carriers, and we are excited to introduce their work to our insurer community.” - Guidewire Chief Evangelist Laura Drabik 👉 Check out Herald's announcement: https://lnkd.in/gDjHfsJn #insurtech #InsurtechVanguards #insurancetechnology #insurance

Technical modernization is only valuable if it drives business modernization. One of the biggest factors whether it does? Documents. Document management isn't just an IT capability. It's a foundational capability that drives compliance, operational efficiency, improved customer experiences, AI, and ecosystem collaboration. In our latest blog, we explore why documents remain one of the most overlooked, yet strategically important components of insurance modernization: https://bit.ly/4bdo7pB

Amerisure Insurance's billing team used to rely almost entirely on manual processes to get complex invoices out the door. Then came the move to BillingCenter on Guidewire Cloud. 📉 Now: a 97%+ reduction in time to create complex invoices, 80% automation across billing workflows, and real-time, accurate data flowing through the whole process. That's the kind of transformation that doesn't just save time internally, it changes what policyholders and agency partners can expect from you: https://bit.ly/3ReWuW3 🎙️ Chelcee McGowan

Measuring AI activity is easy. Measuring AI value is harder, and that's exactly why many AI programs in P&C insurance are getting more scrutiny from boards and executive leadership. Token throughput and prompt volume tell you how much AI is being used. Business outcomes like expense ratio, subrogation recovery, and indemnity ratio tell you if it's working. The gap between those two categories is where most AI initiatives quietly stall out. The AI bill shows how much is being spent, but teams struggle to show its positive impact on the P&L. A few things worth asking in your next AI review: 🔵 Are we tracking usage because it's meaningful, or because it's easy to pull? 🔵 Which team can help track AI work with business metrics? 🔵 If leadership asks "so what did this actually do for us," could we answer with clear KPIs? Our latest white paper breaks down how to shift from activity metrics to business outcomes that hold up under scrutiny: https://bit.ly/4ytBw6Q

Most AI tools know insurance in general. Guidewire ProNavigator knows yours. It connects four things at once: your core system data, your company's institutional knowledge, industry intelligence, and the unstructured files sitting in notes, PDFs, and attachments. All governed, all permission-aware, all cited back to source. That's the difference between AI that talks about insurance and AI that's actually embedded in how your teams work. 👉 See what it can do: https://bit.ly/454wUq6

Core modernization does not end at go-live. For the carriers making the most of it, a modern core becomes the foundation for what comes next: 🔵 Launching new products and lines of business faster 🔵 Reinventing workflows instead of layering new technology onto old processes 🔵 Using AI to preserve decades of institutional knowledge Leaders from Columbia Insurance, Nationwide, MOTER Technologies, Aviva Canada, OP Pohjola, and Workplace Safety and Insurance Board (WSIB) shared what they learned from putting modernization into practice. See the three lessons carriers can take into their next phase: https://bit.ly/4vv8ocA

If your organization is trying to bridge the gap between AI experimentation and live core delivery, this #MarketplaceConversation is a must-watch. Join Keith Kennedy (Erie Insurance Group), Chaz Perera (Bevaya), and Brian Desmond (CMO Guidewire) for a practical look at the future of integrated insurance technology. Watch the full episode here: https://bit.ly/4fffc89 #GuidewireMarketplace

Congratulations to Gryphon AI on publishing their new extension on the #GuidewireMarketplace! Powered by Gryphon ONE, the Gryphon AI Accelerator for ClaimCenter introduces Agentic Governance to the claims process, embedding a permanent, real-time compliance control layer directly into workflows. The integration helps insurers: 🔵 Achieve a better customer experience: Streamline and speed up live claim intake workflows. 🔵 Improve data accuracy: Utilize passive listening and live validation against Guidewire ClaimCenter for real-time guidance. 🔵 Enforce effortless compliance: Agents see instant AI suggestions, required disclosures, and regulatory validations unfold right as the call happens. 👉 https://bit.ly/4wrv8Li #Insurtech #Insurance #Claims #AI #AgenticGovernance #RiskManagement