Genesys

Join us at #Xperience26, where our Orchestrators community comes together to learn, connect and help shape the future of AI-powered experience orchestration. ✨ Whether you're attending for the inspiring customer stories, hands-on AI workshops, Orchestrators Hall or the conversations that continue long after each session ends, Xperience is where the CX community comes together to move the industry forward. See you in Vegas: https://gsys.cx/4aY2N7g

You can't improve what you can't see. 🔍 Disconnected systems create disconnected customer experiences. Keith Fulford shares why end-to-end visibility is the foundation of AI-powered CX in this upcoming Executive Perspectives #LinkedInLive: https://gsys.cx/4w5ebXh

What happens when AI-powered customer engagement meets intelligent workflow automation? 💡 Visa is answering that question with Unified Experience from Genesys and ServiceNow, a connected approach designed to enhance customer satisfaction, improve operational efficiency, and simplify service delivery. See why Visa chose a unified solution: https://gsys.cx/3T5uF38

92% of customers expect the best experience they've ever had. 85% will spend less after a bad experience. So why is aging infrastructure now CX's biggest challenge? 🎥 We're unpacking all the data live. Join us for the key findings from the 2026 State of Customer Experience Global Report.

The numbers are in, and they're changing the conversation around CX. 📊 Our 𝙎𝙩𝙖𝙩𝙚 𝙤𝙛 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 𝙂𝙡𝙤𝙗𝙖𝙡 𝙍𝙚𝙥𝙤𝙧𝙩 2026 is here. Based on feedback from 7,300+ consumers and CX leaders globally, the research reveals a turning point: ✨ AI is raising customer expectations. 🏗️ Legacy infrastructure is holding organizations back. 🔗 Connected experiences are becoming the new competitive advantage. Download the report and see what's next for customer experience: https://gsys.cx/4vnPMLv

AI for Good starts with leadership. And at the AI For Good Global Summit in Geneva, Genesys leaders contributed to critical global conversations on the future of responsible AI. From trustworthy agentic AI to sustainable innovation and digital trust, Mario Tavares Moyron, Bridgette Bell McAdoo and Guillaume Lardeux shared perspectives on what it takes to scale AI that creates meaningful human impact. Read more: https://gsys.cx/4piSpwB

The Experience Economy ✨explained✨ Customers don't only buy products or services anymore—they buy experiences. The brands that win are the ones that make every interaction feel easy, personal and connected. Every moment shapes loyalty, trust and growth. That’s why customer experience has become a business strategy, not just a service function. As AI reshapes customer expectations, organizations need more than automation. They need agentic AI that orchestrates real-time customer experiences across every channel and journey. That's why Genesys is the agentic customer experience platform for the enterprise—helping organizations orchestrate the next level of customer experiences in the Experience Economy. https://gsys.cx/3SSG722

The organizations getting the most out of AI aren't bolting it onto old processes. They're putting it at the core and building everything else around it. 🧱 Keith Fulford explains why that distinction will separate CX leaders from the rest over the next three to five years. 🎥 Register to watch ⬇️

Agentic AI: "Don't worry, I've got this." You: "...Do you though?" 👀 As AI becomes more autonomous, organizations need more than powerful models—they need guardrails. Learn how to build AI your customers (and your legal team) can trust in The CX Playbook for the Agentic Era: https://gsys.cx/44rdcEO

Stop buying more AI. Start connecting it. This is how you drive measurable business outcomes across the customer journey, and how leading brands are currently creating value. ⬇️