Frontline Performance Group

What if one assumption is costing your hotel thousands in untapped upsell revenue? In this clip, our CEO, Geoffrey Toffetti, shares how challenging long-held industry assumptions uncovered a major revenue opportunity that many hotels had overlooked. Great upselling isn't about guesswork, it's about proven strategies. That's why top hotels trust Frontline Performance Group, the industry's leading hotel upsell solution, to unlock more revenue. For more than 30 years, we've studied real guest interactions, not in theory, but through hundreds of thousands of on-property transactions. That frontline experience is what powers our technology and helps hotels drive measurable performance. Watch the clip below👇

Great to see our partnership with Shiji Group, and the integration of CheckMax with Shiji's Infrasys POS, featured in Hospitality Technology magazine! The partnership brings FPG's CheckMax restaurant performance solution directly into the Shiji Infrasys POS ecosystem, helping hospitality teams turn noisy data into actionable sales coaching for restaurant staff. Read the full article below to learn more. If you'd like to see CheckMax in action, get in touch to book your free demo. #HospitalityTechnology #Hospitality #Restaurants #POS #SalesPerformance #Innovation #FrontlinePerformanceGroup #Shiji https://lnkd.in/d6xH9nTn

We're delighted to announce our partnership with Shiji Group! 🎉 Now integrated with Infrasys POS, CheckMax helps hospitality operators turn noisy, complex restaurant data into clear, actionable insights. Find out exactly where revenue opportunities are being missed, why team members are performing differently and which actions will have the biggest impact. Common-sense insights. Better coaching. Higher revenue per guest. Together with Shiji, we're helping hotels and restaurants transform real-time POS data into AI-powered coaching, practical recommendations, and measurable performance improvements—with the potential to increase revenue per guest by 5–15%. Want to see it in action? Send us a message to book a free demo and discover how CheckMax can help you unlock more revenue from every guest.

🎙️ In the latest episode of Hotel Tech Insider with Hotel Tech Report, our CEO Geoffrey Toffetti shares how Frontline Performance Group has evolved into a SaaS-first platform helping nearly 3,000 hotels drive more revenue while elevating the guest experience. Tune in to hear how data-driven insights, personalized coaching and AI are empowering frontline teams to uncover upsell opportunities and deliver measurable results! 🎧 Listen now: https://lnkd.in/dm28Dh64 #HospitalityTech #HotelTech #GuestExperience #RevenueOptimization #AI #Upselling #HotelTechReport #FrontlinePerformanceGroup

What if one missed drink refill was costing your restaurant thousands in lost revenue? 🍹 In this clip our CEO, Geoffrey Toffetti, shares why drink replenishment is one of the biggest hidden revenue opportunities in restaurants and how our latest product CheckMax helps operators identify the issue, coach their teams and improve performance with valuable insights. Watch the full episode on "Seven Quotes With," hosted by Jaime Oikle 👉https://lnkd.in/dkr6ER6E #RestaurantTechnology #Hospitality #RestaurantManagement #CheckMax #RevenueGrowth

$3 million a year in front desk revenue, with 85–88% flowing through to GOP, while also reducing front desk turnover to almost zero. That's the result one luxury hotel is achieving with Frontline Performance Group and it's just one of the examples featured in our latest article on 15 strategies to increase hotel revenue in 2026. As our CEO, Geoffrey Toffetti, explains, when the right technology, incentives and coaching align, hotels can increase revenue, improve profitability and dramatically reduce employee turnover! If you're looking for practical, proven ways to drive stronger financial performance in 2026, this is worth a read ✨

Hotel leaders, don't assume your highest performers no longer need coaching! Michael Jordan, at the peak of his career, had seven different coaches, from basketball and nutrition to lifestyle and performance. Why? Because even the best know there's always room to improve. As our CEO Geoffrey Toffetti explains, sometimes what they need most isn't skills training, it could be motivation, accountability and the right support to keep performing at their best. FPG's upselling technology includes everything hotel teams need to enhance the guest experience, motivate and incentivize your teams and drive revenue! If you would like to find out more, just message 'demo' and our team will be in touch!

FPG's Adam Qian is attending two Accor Guest Experience & Brand Compliance Think Lab events in China at the beautiful Dangkou Ancient Town Hotel Wuxi – MGallery Collection. 📍 June 23 | From Core Strategy to Loyalty-Driven Execution 📍 June 24 | Standards Update, Practical Application & Future Outlook The sessions will explore the latest topics shaping hospitality today, including: ✔️ Strategic approaches to guest experience ✔️ KPI development and guest journey mapping ✔️ The evolution of loyalty programs ✔️ Identifying and addressing hidden service gaps ✔️ Proactive and reactive complaint management ✔️ Brand standards and future industry outlook As a trusted partner to 2,500+ hotels worldwide, Frontline Performance Group (FPG) helps hospitality brands personalize the guest experience, empower frontline teams and drive incremental revenue. Adam looks forward to connecting with industry leaders, sharing insights and discussing how hotels can turn guest experience strategies into measurable business results. If you'll be attending, we'd love to connect! #Hospitality #GuestExperience #HotelRevenue #Accor #Loyalty #CustomerExperience #FrontlinePerformanceGroup #FPG #HospitalityLeadership #HotelOperations

Are you heading to the Hotel Revenue Summit in Malaysia? Be sure to connect with FPG's Evan Perdana and discover how we help 2,500+ hotels worldwide unlock untapped revenue! By combining technology, training and proven frontline coaching, FPG empowers hotel teams to deliver exceptional guest experiences while driving real results—including 3–6% RevPAR growth. And it doesn't stop at the front desk. Through CheckMax, FPG now helps restaurants and bars increase average checks, elevate staff performance and create memorable interactions that boost both satisfaction and profitability. Let's talk about happier guests, more engaged employees and stronger revenue growth. See you in Malaysia! #HotelRevenueSummit #Hospitality #RevenueManagement #GuestExperience #FrontlinePerformanceGroup #FPG #CheckMax

One of the biggest mistakes leaders make is believing they don't have time to focus on employee engagement. But when employees feel trusted, recognized and connected to their work, they're more likely to: ✅ Take ownership ✅ Solve problems independently ✅ Deliver exceptional guest experiences ✅ Drive stronger business results That's why the most successful hotels and restaurants don't leave engagement to chance. They build systems that reinforce the right behaviors every day. At Frontline Performance Group, we've seen this firsthand through our solutions for hotel front desk teams and CheckMax for restaurant teams. We help organizations recognize performance, increase engagement and drive revenue growth. Investing in your people isn't a distraction from performance. It's one of the fastest ways to improve it! What's one thing you've done to increase engagement on your team? #Leadership #EmployeeEngagement #Hospitality #Hotels #Restaurants #FrontlinePerformance #TeamPerformance #GuestExperience