fluent:cx

What a memorable evening with the fluent team! A few of the team got together in London on Wednesday for a lovely Summer social ☀️. It was a fantastic opportunity to catch up and enjoy some quality time together outside of our usual day to day. It's moments like these that strengthen relationships, build even stronger connections and remind us why being part of this team is so enjoyable. All in all, it was a wonderful time spent with even better company 👏

At fluent:cx, we're proud to celebrate the incredible dedication and compassion of our people, both inside and outside of work. One inspiring example is our colleague Rocy Hitch-Martinez, who, together with her husband, has been using their 3D printing business to make a difference for communities facing challenging circumstances following the recent disaster in Venezuela. Through their innovative work, they are producing thermo-flexible medical casts to help provide much needed support where access to medical supplies can be limited. What started as a personal effort to help others has already gained significant support from donors who share their commitment to making a positive impact. Thanks to this generosity, they have exceeded their initial fundraising goal and are now aiming to increase production and reach even more people in need. We're incredibly proud of Rocy's initiative, creativity and determination to use her skills to support others. Her efforts are a powerful reminder of the positive impact individuals can have when they combine innovation with a desire to help their communities. If you would like to support Rocy and her husband's efforts, you can contribute to their fundraising campaign or help by sharing their story: Donate - gofund.me/41a999ce6 Thank you for helping us celebrate and support employees who are creating meaningful change in their communities. #EarthquakeRelief #CommunitySupport #DisasterRelief

The biggest blocker in any Zendesk to Salesforce Agentforce Service migration isn’t the platform. It’s the data migration risk. That’s where most projects stall, or never start. We’ve built a structured data migration accelerator that removes that barrier entirely, enabling organisations to move Zendesk data into Agentforce Service in days rather than months. 💬 Speak to a Zendesk/Agentforce Service expert and assess your migration path. https://lnkd.in/eCUbZ7tQ #ZendeskMigration #AgentforceService #ServiceCloud #SalesforcePartner

It’s always a great time spent at Salesforce World Tour London with our customers, Salesforce and our fluent:cx colleagues. What stood out most was how quickly expectations are evolving. Customers want faster, smarter and more connected experiences at every touchpoint. We were also delighted to host customer drinks alongside the event. This brought together great conversations, fresh perspectives and plenty of energy from across the ecosystem! A huge thank you to everyone who joined us. We hope you had as fantastic a time as we did and look forward to continuing the conversation! #Salesforce #Agentforce #CustomerExperience #WorldTourLondon

We’re delighted to welcome Augusta Ivory-Peters to fluent:cx as a Salesforce Consultant! Augusta joins us with valuable experience across Salesforce Service Cloud and Field Service, bringing a strong understanding of how organisations can use Salesforce to deliver exceptional customer experiences and streamline service operations. Here’s what Augusta had to say about joining fluent:cx : “I'm really excited to have joined fluent:cx! The expertise and professionalism across the team is unmatched, and with Service Cloud and Field Service as key focus areas, two areas I love working in, it felt like the perfect fit. The culture really appeals to me too - somewhere you're encouraged to learn, grow and challenge the ordinary. I can't wait to get stuck in.” We’re thrilled to have Augusta on board. Her expertise in Service Cloud and Field Service will be a fantastic asset as we continue helping our customers transform their service operations and achieve their business goals with Salesforce. Please join us in giving Augusta a warm welcome! #Welcome #NewStarter #Salesforce #ServiceCloud #FieldService #Growth

Most organisations assume moving from Zendesk to Salesforce Service Cloud means months of data migration work. It doesn’t. With fluent:cx’s Data Migration Accelerator, Zendesk data can be moved into Service Cloud in days, not months. No long extraction projects. No months of mapping. No uncertainty. 👉 Book a migration assessment with a Service Cloud expert today. https://lnkd.in/eyzytdeZ #ZendeskMigration #DataMigration #ServiceCloud #Salesforce

Meet the fluent:cx team at Salesforce Agentforce World Tour London 🚀 We’ll be onsite at Agentforce World Tour London on 18 June, and would love to connect. If you’re attending and would like a meeting with one of our experts, book some time with us, we’ll be around throughout the day - info@fluentcx.com We’re also hosting networking drinks after the event 🍸 , so if you’d prefer a more informal catch up, register your interest here - https://lnkd.in/exiXEgFX Looking forward to seeing some familiar faces and meeting new ones too!

We’re delighted to welcome Richard Pye (CMgr MCMI) to fluent:cx as a Salesforce Project Lead! Richard joins us with a wealth of experience across both Salesforce implementations and client-side roles, bringing a valuable perspective on what truly makes projects succeed. Here’s what Richard had to say about joining fluent:cx : “I’m really excited to join fluent. Having worked alongside a number of the team for several years in previous roles, I know and admire the commitment to their customers, as well as the flexibility which is essential to delivering often complex projects and transformations. Before working on large in-house implementation projects, I was a Salesforce user for many years. I know how vital seamless processes and functionality are to organisations. I’m looking forward to helping our customers get the very best from their Salesforce implementations, and being part of the great team delivering them.” It’s fantastic to have someone who not only understands the delivery side, but also the end-user experience so deeply. We’re excited to see the impact Richard will have as we continue helping our customers transform and grow with Salesforce. Please join us in giving Richard Pye (CMgr MCMI) a warm welcome! #Welcome #NewStarter #TeamFluent #Salesforce #CustomerSuccess #Growth

Field Service is evolving, but what’s really top of mind for leaders right now? Last month we held our Field Service Community Day in Manchester, we brought together service, operations and digital leaders to discuss the real challenges shaping the industry during our round table session. The big takeaway? Transformation isn’t just about technology, it’s about people, trust and the right foundations. Read the full write up in our latest blog post here ➡️ https://lnkd.in/egYNbjt8 #FieldService #DigitalTransformation #CustomerExperience #Operations

CRM Transformation for a Financial Services Organisation When support systems don’t talk to each other, customers feel it. Here’s how we helped transform this customer’s service operations. Challenge: Disconnected systems, complex support processes, and no central visibility across financial cases created inefficiencies and inconsistent outcomes. Solution: fluent:cx implemented Salesforce Service Cloud, bringing everything into one place with: Centralised CRM data Email-to-Case & Web-to-Case Omni-Channel routing Automated workflows & API integrations Impact: ✅ Faster case handling ✅ Improved data accuracy ✅ Reduced manual effort ✅ Better agent experience 💬 “A dedicated team that consistently delivered the right outcomes.” Want to simplify your service operations ➡️ https://lnkd.in/eK5QjuXf #CustomerSuccess #Salesforce #CustomerExperience #DigitalTransformation