𝗧𝗵𝗲𝗿𝗲 𝗶𝘀 𝗮 𝗹𝗼𝘁 𝗼𝗳 𝘁𝗮𝗹𝗸 𝗮𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝗶𝗲𝘀 𝗶𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝘁 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜 𝗰𝗮𝗻 𝗯𝗿𝗶𝗻𝗴 𝘁𝗼 𝘁𝗵𝗲 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆. 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿 𝘄𝗶𝘁𝗵 𝗧𝗠 𝗙𝗼𝗿𝘂𝗺, 𝘄𝗲 𝗳𝗼𝗰𝘂𝘀𝗲𝗱 𝗼𝗻 𝘄𝗵𝗮𝘁 𝗿𝗲𝗮𝗹𝗹𝘆 𝗺𝗮𝘁𝘁𝗲𝗿𝘀. Join TM Forum Chief Analyst Mark Newman, Etiya's VP of Product Development, Olgay Taş, and leading software experts as they discuss where the industry is heading, including: ➤ New monetization opportunities for CSPs ➤ The priorities driving transformation ➤ The evolution of architecture and software engineering ➤ The reality of Agentic AI adoption today Watch the webinar now to discover the opportunities Agentic Transformation can unlock for your business: https://lnkd.in/d7EqqiNS #AgenticTransformation #CustomerExperience #AI #BusinessGrowth #Etiya #ExceedEveryday
About us
Etiya is a leading software company providing customer experience focused AI driven Digital Transformation with its own award-winning product portfolio. Founded in 2004, Etiya has more than 1.600 highly qualified employees and offices in 3 continents and 8 countries. Its microservice-based architecture, DevOps methodology and AI-driven portfolio provides competitive advantage to its customers by bringing agility and flexibility into their business. Etiya provides turn-key, end-to-end digital transformation to many customers worldwide from different sectors including telecom, finance and retail. Its business processes and business entities are certified to the latest TM Forum standards, TM Forum Frameworx version 17,5, and achieved the highest number of conformant TM Forum Business Process Framework Level 3 Certifications of any vendor. It incorporates innovative AI technologies, including natural language processing (NLP) techniques, prediction and recommendation, in its portfolio. With the “Connected Customer First” approach which prioritizes the digital customer experience and the agile methodology it applies becoming digital-ready is possible in a matter of months via fast delivery of products and solutions. In 2019, Etiya won the TM Forum Disruptive Innovation Award for its Fizz project and the Outstanding Catalyst Innovation Award for the Digital Twins proof of concept project. Etiya exists to move agilely beyond existing standards in its relationships with the customers, in innovation, and in its ambition to expand and grow. Exceed, Every Day
- Website
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http://www.etiya.com/
External link for Etiya
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- İstanbul
- Type
- Privately Held
- Founded
- 2004
- Specialties
- Telco CRM, Telco Product Lifecycle Management, CPQ, Catalog-Driven B/OSS, Social CRM, Customer Service Management, Omni-Channel Digital Frontend, Customer Experience Management, AI, Artificial Intelligence, AI Solutions, AI Products, Digital Business Platforms, AI Chatbot, Social Media Analytics, Customer Service Management, Digital Transformation, Order Management, Product Catalog Management, Customer Relationship Management, Artificial Intelligence Based Solutions, Chatbot, BSS , and DigitalBSS
Locations
Employees at Etiya
Updates
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Bringing together academia, business, and technology, a special session hosted by YTÜ Yıldız Teknopark welcomed an executive delegation from ESSEC Business School visiting İstanbul through CCI France-Turquie. During the session, Nazim Efe shared Etiya's perspective on Türkiye’s innovation ecosystem and how AI is transforming customer management, customer experience, and sustainable business growth. We also showcased how our AI-native platforms help enterprises turn customer interactions into intelligent decisions and continuous growth. Thank you to YTÜ Teknopark and CCI Business Türkiye for creating an inspiring environment for meaningful discussions on AI, innovation, and the future of enterprise technology. #etiya
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𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗶𝗻𝗴 𝘁𝗲𝗹𝗲𝗰𝗼𝗺 𝗰𝗮𝗺𝗽𝗮𝗶𝗴𝗻𝘀 𝗮𝗳𝘁𝗲𝗿 𝗹𝗮𝘂𝗻𝗰𝗵 𝗺𝗲𝗮𝗻𝘀 𝗼𝗽𝘁𝗶𝗺𝗶𝘇𝗶𝗻𝗴 𝗮𝗳𝘁𝗲𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗰𝗵𝘂𝗿𝗻, 𝗯𝘂𝗱𝗴𝗲𝘁 𝘀𝗽𝗲𝗻𝗱, 𝗮𝗻𝗱 𝗺𝗶𝘀𝘀𝗲𝗱 𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝗶𝗲𝘀. Etiya's Digital Twin of the Customer (DToC) changes that by giving operators a virtual CX lab to: ➤ Simulate customer responses to new offers ➤ Predict campaign uptake, revenue, and customer satisfaction ➤ Evaluate ROI alongside investment and hidden operational costs before launch In our latest article with The Fast Mode, we explore how Digital Twin technology enables operators to make smarter CX decisions and stay ahead of the competition. Read our article to discover the growth opportunities DToC can deliver: https://lnkd.in/gfePw6UC #DigitalTwin #CustomerExperience #AI #Telecom #Innovation #CXStrategy #DToC #Etiya #FastMode #ExceedEveryday
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𝗪𝗵𝗮𝘁 𝗱𝗼𝗲𝘀 𝗶𝘁 𝘁𝗮𝗸𝗲 𝘁𝗼 𝗺𝗼𝘃𝗲 𝗮𝘂𝘁𝗼𝗻𝗼𝗺𝗼𝘂𝘀 𝘁𝗲𝗹𝗲𝗰𝗼𝗺 𝗳𝗿𝗼𝗺 𝘃𝗶𝘀𝗶𝗼𝗻 𝘁𝗼 𝗿𝗲𝗮𝗹𝗶𝘁𝘆? At TM Forum's DTW Ignite 2026, GAME-X Phase II received the Best Moonshot Catalyst award, demonstrating how AI agents, orchestration and autonomous BSS capabilities can work together to deliver more intelligent and adaptive telecom operations. In our latest blog, we explore the GAME-X project in detail, Etiya’s contribution to the project and the capabilities shaping the future of autonomous telco. Read the full story: https://lnkd.in/d_hRpwhe #Etiya #TMForum #DTWIgnite #GAME-X #AutonomousBSS #AgenticAI #DigitalTwin #AutonomousTelco #ExceedEveryday
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𝗜𝘀 𝘆𝗼𝘂𝗿 𝗜𝗧 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗰𝗹𝗼𝘀𝗶𝗻𝗴 𝘁𝗵𝗲 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗚𝗮𝗽, 𝗼𝗿 𝗳𝗮𝗹𝗹𝗶𝗻𝗴 𝗳𝘂𝗿𝘁𝗵𝗲𝗿 𝗯𝗲𝗵𝗶𝗻𝗱 𝗶𝘁? Telecom's agentic shift has already happened for a growing share of CSPs. Our new benchmark report with TM Forum, based on insights from 100+ global telco leaders, shows where the gap is widening and how to close it. ➤ Why IT reinvention is essential, straight from 100+ global telco leaders ➤ The success metrics agentic transformation delivers across business domains ➤ How CSP-vendor partnerships and technology spending are shifting ➤ What the Agentic Gap is, and how to close it Download the full report to understand where agentic transformation can add the most value to your roadmap: https://lnkd.in/dzbZWVCM #AgenticTransformation #CustomerExperience #AI #BusinessGrowth #TMForum #Etiya #ExceedEveryday
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How can organizations turn AI ambition into real business value? At the Customer Experience Summit, Ahmet Er from iGA Istanbul Airport, Ayten Çalışır from D-Smart, Filiz Aydın, Senior Business Development Manager at Etiya shared their perspectives on moving beyond AI experimentation to real business transformation. Bringing together customer, technology, and industry perspectives, the discussion explored the opportunities and challenges of adopting LLMs and Agentic AI from selecting the right technology approach to managing change and creating long-term business value. Thank you to all our panelists and everyone who joined the session for the engaging discussion. Barış Yaşa #Etiya #CustomerExperience #AgenticAI
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At DTW Ignite 2026, we had a memorable week with our team, partners, customers, and the wider TM Forum ecosystem. The conversations centered on 𝗔𝘂𝘁𝗼𝗻𝗼𝗺𝗼𝘂𝘀 𝗕𝗦𝗦, 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗧𝘄𝗶𝗻 𝗼𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿, 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜, 𝗮𝗻𝗱 𝘁𝗿𝘂𝘀𝘁. For Etiya, these are not future concepts. They are the foundation of the next-generation CSP operating model we are building today. We left Copenhagen with strong momentum: real use cases on stage, engaging demos, thought leadership sessions, and 𝘁𝗵𝗲 𝗕𝗲𝘀𝘁 𝗠𝗼𝗼𝗻𝘀𝗵𝗼𝘁 𝗖𝗮𝘁𝗮𝗹𝘆𝘀𝘁 – 𝗔𝘂𝘁𝗼𝗻𝗼𝗺𝗼𝘂𝘀 𝗡𝗲𝘁𝘄𝗼𝗿𝗸𝘀 𝗖𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲 𝗮𝘄𝗮𝗿𝗱. 𝗠𝗶𝘀𝘀𝗲𝗱 𝘂𝘀 𝗮𝘁 𝗗𝗧𝗪 𝗜𝗴𝗻𝗶𝘁𝗲? Contact us to discover how Etiya can help you build more autonomous, intelligent, and trusted telco operations: https://lnkd.in/d_BQuccS #DTWIgnite #TMForum #Etiya #AutonomousBSS #DigitalTwinOfCustomer #AgenticAI #Trust #TelcoTransformation #ExceedEveryday
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We wrapped up DTW Ignite 2026 with great news. Our Catalyst project Game X – Phase II received the Best Moonshot Catalyst – Autonomous Networks Challenge award. This recognition reflects the power of collaboration across the ecosystem. Thank you to all participating companies: Turk Telekom, Telefónica, and Verizon, Cisco, Colt Data Centre Services, Ni2, stc. A great achievement and a strong finish to an inspiring week in Copenhagen. Discover more about the project and its scope here: https://lnkd.in/dzeNgDZU #DTWIgnite #TMForum #Catalyst #AutonomousNetworks #AgenticAI #DigitalTwin #IntentBasedNetworking #Etiya #ExceedEveryday
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Full room, strong discussion, and a great stage moment at DTW Ignite. As part of the Composable IT and Ecosystem session, we were on stage with Turk Telekom for our case study: AI-Native, Composable, Autonomous: Inside Türk Telekom’s Next-Gen Operating Model. Doğa Can Çelik, Senior Product Manager at Etiya, and Yigit Onur Uralcan, Mobile Solution Development Group Manager at Türk Telekom, shared how the project’s first phase simplified Türk Telekom’s multi-channel operations and created an omnichannel structure by bringing every channel into a unified screen. They also discussed the next phase, where Etiya’s Agentic Growth Platform, powered by Agentic AI and Digital Twin of Customer, will help shape a more autonomous, intelligent, and growth-driven model. #DTWIgnite #TMForum #Etiya #ExceedEveryday #TürkTelekom #AgenticAI #DigitalTwin #AutonomousBSS #ComposableIT #TelcoAI
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We’re live at DTW Ignite 2026! Meet our team to discover how Etiya Autonomous BSS Platform combines Digital Twin intelligence and Agentic AI to help CSPs understand, decide, and orchestrate growth in real time. Come, find us at Booth 309. #DTWIgnite #Etiya #ExceedEveryday #GrowthInMotion #AutonomousBSS
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