Enate

The AI industry has spent the last couple of years selling everyone the same dream. One magical agent that handles everything.    It's an attractive proposition until you try to scale it. A recent study found that 88% of organisations have confirmed or suspected an AI agent incident in the past year.   In the first issue of Ops Unfiltered, Kit Cox breaks down why all-in-one agents are a trap and how to build a stronger architecture. Spoiler alert: It's a swarm.   Read it here.

Earlier this month the UK team got together in Cheltenham for an AI hackathon, tackling real business challenges. Our AI Champions picked six use cases to focus on, and six teams had a single morning to build. Some focused on giving people faster answers, others on turning work that takes days into something that takes minutes By early afternoon every team had pitched a working prototype or solution design to the leadership team. They had five minutes to make the case and another five for questions. We chose a winner, and a few of the ideas are already in the pipeline. This is how we approach AI at Enate. Start with a set of real problems, make space for learning and building, and you'll find out quickly the ones worth taking forward. #Hackathon #Enate #AI #Orchestration

In The AI Journal this week, Enate's Founder Kit Cox makes the case that AI slop is becoming one of the biggest threats to client trust. When businesses hand AI the wheel without a proactive human in the loop, quality takes a nose dive, clients notice and reputation suffers. Read the full article here 👇 https://lnkd.in/eQDsth9W #AISlop #ServiceDelivery #B2BServices #Orchestration

Our newsletter, Ops Unfiltered is live on LinkedIn.   Get monthly thoughts on AI, automation and the realities of running corporate services at scale from Founder and CTO, Kit Cox.    Volume 1 is out now.   #OpsUnfiltered #AI #ServiceDelivery #Automation #Orchestration

We're heading to the Future of Finance Summit & Awards 2026 as a UBS Forums Pvt. Ltd. partner. It's no secret that finance and shared service teams are being squeezed to deliver more efficiency with less resource. AI often gets touted as the solution. The reality is, without getting your operations in order first, AI won't work. We'll be showing how a combination of orchestration and AI together is the winning formula for running smoother operations at scale. Thursday, 21st May. Westin Goregaon, Mumbai. Come say hello. #FutureOfFinance #UBSForums #Orchestration #SharedServices #Enate

Enate has been recognised as Digital Transformation Champion at the 17th Edition BPO Innovation Summit & Awards 2026 by UBS Forums Pvt. Ltd. The award reflects the work Enate is doing to help businesses orchestrate operations across people, processes, and AI, but what stood out on the day was the wider conversation happening across the room. Organisations are genuinely rethinking how services get delivered, with intelligent orchestration and scalable transformation moving from theory to practice. Great to be part of a community that's focused on raising the bar for global services. Thanks to UBS Forums for organising such a high-impact event. Uday Jose, Saumay Gupta, Sampurna Basu, Harsh Seksaria, Priya Sharma #BPO #DigitalTransformation #Orchestration #ServiceDelivery #Enate

Thanks to Gain Skills Business Media Pvt Ltd. for the recognition, and for hosting another great event. Uday Jose Atish Aziz Presilla Jenifer A Kundan Kumar Arun Mathur Saumay Gupta #BPO #ProcessEfficiency #OperationalExcellence #Enate

We attended the 4th BPO Confex & Awards 2026 last week. The biggest takeaway is that the BPO sector is moving from one of cost efficiency towards value-based models. Leaders across BPO and shared services are talking about visibility, co-ordination, and how to bring AI into operations without making everything more complicated in the process. That's exactly the problem orchestration solves. Good to see the sector catching up. Thanks to GainSkills for hosting, and bringing the right people together. Uday Jose Atish Aziz Presilla Jenifer A Kundan Kumar Arun Mathur Saumay Gupta #BPO #Automation #OperationalExcellence #Enate

Calm, collected and completely in control. That's the image every B2B service business works hard to project. But behind the scenes? Shared mailboxes, spreadsheets, manual firefighting, and customers quietly losing confidence in you. Our Founder Kit Cox is in TalkCMO this week talking about why CX is an operations problem, not a front-end one, and what service providers can do about it. Read the full article below ⬇️ https://lnkd.in/e2Tm9iPx #B2BServices #CustomerExperience #ServiceDelivery #ProcessOrchestration #Orchestration

Most businesses leave security risks to the IT department, while the employees handling sensitive data every day are left to their own devices. Our Founder Kit Cox was featured in Forbes this week sharing why embedding security ownership across every team that handles data is how businesses build real resilience. Read the full Forbes article 👇 https://lnkd.in/g6DUPP4u #CyberResilience #DataSecurity #Forbes #Orchestration #B2BServices