Post-acquisition, a 10× Gartner MQ leader in data integration asked us to help refine their web experience. One of the biggest issues? Users came looking for one solution and ended up navigating experiences built for another.
As we mapped real user journeys across the site, the problem showed up in a few ways:
→ Users for Product A didn't want Product B info.
→ Navigation led to unified, confusing pages.
→ All visitors ended on the same page, despite interests.
So, how did we simplify navigation for different users?
We started by resisting the urge to “unify everything.”
Instead, we focused on helping users quickly recognize that they were in the right place.
1/ Distinct paths, from the first interaction
Rather than forcing every visitor through the same experience, we introduced clearly defined tabs for Product A and Product B.
Each tab spoke directly to its audience, using language and entry points that reflected why that user showed up in the first place.
The result was simple but powerful: visitors could immediately self-select and move forward with confidence, without second-guessing whether they were looking at the right product.
2/ Less choice, more clarity
Once paths were separated, we focused on what didn’t need to be there.
Instead of overwhelming users with every possible option, we surfaced only the most relevant actions and information for each product.
Reducing the number of links and decisions helped remove friction and lowered cognitive load especially for users who already knew what they were looking for.
Clarity came not from adding more guidance, but from removing distractions.
3/ A layout that reinforces intent
Finally, we made sure the experience stayed intuitive all the way through.
Tabs were organized logically, each product had a clear, high-level overview, and related features and resources were grouped in ways that felt natural to how users think not how internal teams are structured.
Every element reinforced the same idea: you’re in the right place, and here’s where to go next.