Digital Meld reposted this
Yesterday, during GitHub’s Rubber Duck Thursday livestream, Andrea Griffiths asked me how I help a company decide where to start with AI. Most companies already have an answer before I arrive because someone wants a new ERP, an accounts-payable agent, better reporting, or a replacement for the process everyone complains about. Sometimes they have picked the right project, and sometimes the idea lasts about 30 minutes after we talk to the people who do the work. Leaders know what the company needs to improve because they see the numbers, commitments, costs, and risks. I need them to define the outcome and keep the project connected to something the business cares about after the first demo. Saving five minutes on the wrong work isn’t much of a victory. The person doing the daily work sees everything leadership can’t see from a report. During the stream I mentioned lab workers who record information on a legal pad, enter it into a laboratory system, and then enter it again into a spreadsheet. Leave those workers out, and the project team will discover after rollout why each step existed, when fixing a bad assumption costs a lot more than asking a question on day one. I like a center-of-excellence model that brings leadership, the person doing the work, and the builder into the same conversation. In a small company, one person may cover two of those jobs, and that is fine. A person with 20 years of experience may be the most valuable AI expert in the company even if they’ve never written a prompt. The heavy-haul driver from our discussion can explain why the route on a map won’t work once an oversized load is sitting behind the truck. I can teach that driver how to work with the tool, but I can’t recreate the judgment they earned by doing the job. When that knowledge exists only in someone’s head, I document the work with them. We write the SOP together, add the missing exceptions, and note where experience still has to win over a rule. The AI can then prepare a first pass for the employee to correct, and we can change models later without asking everyone to explain the business again. For a first project, I’d pick a workflow that annoys someone every week and ask the agent to produce a draft they can review. I wouldn’t let the first version send a message, approve a payment, release a result, or change a business record because we still need to learn where it makes mistakes. Keep the corrections with the instructions and add authority later, after the person responsible for the work has enough evidence to trust it. Thank you again to GitHub, Andrea, and everyone who joined us in the chat. If your company is deciding where to start, ask the people doing the work what they would fix first and reach out to me if you need help in deciding. Start small, think big. YouTube link and complete session materials, including the slides, are in the comments below.
This Rubber Duck Thursday, Brad Groux (CEO of DigitalMeld, Microsoft maintainer on OpenClaw) joins us to dig into where a lot of the real AI opportunity actually is, outside the usual software circles. We’ll look at blue-collar businesses running on scheduling challenges, invoices, and follow-ups that still power most of the economy. Then we’ll break down what agent systems look like when they leave demos and enter real workflows, and why users don’t care about your stack if Thursday’s jobs never make it onto the calendar.