Dialpad

The conversations shaping the future of business are happening now. The Executive Exchange brings together senior leaders for meaningful conversations on the trends transforming how organizations operate, lead, and innovate. Explore topics like Agentic AI, human-AI collaboration, and the evolving future of work alongside peers navigating what’s next. 👉 View upcoming sessions and save your seat: https://bit.ly/4wqIatf

Curious how growing businesses are putting Agentic AI to work? Join Dialpad leaders, customers, and AI experts for an inside look at how organizations are using AI to improve customer engagement and operational efficiency. You'll leave with: ✨ Customer stories from growing businesses 🎥 Live demonstrations of AI-powered customer engagement 🧠 Executive perspectives on the future of customer communications ✅ Practical strategies you can apply immediately 📅 Wednesday, July 29 🕧 12:30–2:25 pm PDT Save your spot today: https://bit.ly/4fkS9sz

Happy #NationalAIDay from the Dialpad team! 🤖 AI has become part of how we work, create, and navigate everyday life. We asked our team one simple question: "What's your favorite way to use AI?" The answers proved everyone has their own way of putting AI to work. What's your favorite way to use AI? Tell us in the comments.👇

Sports Business Journal's Ben Portnoy with the story behind our new role as the Official AI Platform for Fan Experience of Cal Athletics and jersey patch partner across all 30 sports. Read here: https://lnkd.in/eqdNc7EW #dialpad University of California, Berkeley Atlantic Coast Conference

When Marshawn Lynch says, “Check this out,” you listen. 🐻 Dialpad is now the Official AI Platform for Fan Experience of Cal Athletics and the jersey patch partner across all 30 Cal sports. Our CEO Craig Walker on why we’re going all in with the Bears: https://lnkd.in/gtYQZ4Ac Go Bears! University of California, Berkeley Atlantic Coast Conference #dialpad

You probably think you know what your customers are calling about. One travel company did too, until the data showed its younger customers were mostly calling about something as simple as how to do their laundry. That example points to a much bigger problem. CX leaders are often building AI around assumptions instead of evidence, automating the workflows they think matter rather than the ones creating the most friction. And finding the right workflows is only the beginning. Fragmented systems force customers to restart at every handoff. Regulated processes cannot simply be wrapped in AI. They have to be broken into steps a machine can reliably execute. Emerj Artificial Intelligence Research explores what it really takes to operationalize agentic AI across three podcast episodes featuring our CEO Craig Walker, our Head of AI Transformation Shezan Kazi, and Comcast VP of AI Products and Experiences Shri Nandan. Read here: https://lnkd.in/e5gVrK92 #Dialpad #AICX #customerexperience

Every few years, enterprise tech hits an inflection point. The partners who move early gain share. Everyone else plays catch-up. Dialpad's Jim McGarry has seen it happen before. In a new interview with Technology Reseller News, our SVP of Global Channel Sales explains why AI is creating a major new opportunity for partners, and why the winners will be the ones who help customers navigate the transformation, not just resell the technology: https://lnkd.in/gZxUxjYs #dialpad #ai

Here's to a new space for our Tempe team. 💜 We loved celebrating the opening of our new office with the people who bring Dialpad's culture to life every day. Here's to fresh ideas, stronger connections, and all that's ahead in this next chapter. #LifeAtDialpad #TeamDialpad

AI isn't software. It's a performance system. That's why the gap between AI leaders and laggards keeps growing. Some organizations deploy AI, configure dashboards, and call it done. Others build AI directly into workflows, coaching, and daily operations. One gets a new tool. The other gets compounding performance gains. See what's creating the AI performance gap: 🔗 https://lnkd.in/ePZvdPzr #AgenticAI #CustomerExperience #AI #ContactCenter #CX

Nearly 79% of opportunity data never reaches the CRM. It lives in the conversation. In his latest for TechRepublic on how vendors are betting on agentic AI for CX, Zeus Kerravala calls AI “the operating system” of customer experience, not an add-on. He points to our Google Gemini Enterprise integration as one example of what that shift looks like in practice. https://tek.io/4gY0V1U #ConversationIntelligence #CustomerExperience #AgenticAI #dialpad