🤖 Happy National AI Day! At CTM, we believe the best AI doesn't just do the work; it amplifies the work you do. AI advertising is here, and we've got the attribution to match. CTM connects calls and leads from your OpenAI Ads campaigns straight to the campaigns that drove them, then sends qualified conversions back to OpenAI so your bidding actually learns from real outcomes. No more guessing where that phone call came from. No more manual reporting. Just clear, revenue-backed proof of what's working. If your team is testing ads on ChatGPT, you can finally measure them and see your customers' intent. #NationalAIDay
About us
CTM is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. More than 100,000 users around the globe trust CTM to manage communications for their marketing, sales, and service teams. CTM has also been recognized in Inc. Magazine's 5000™ list of fastest-growing private companies, Capterra's Top 20 Call Center Tools report, and as a leader on G2 Crowd for both CCaaS and Inbound Call Tracking solutions.
- Website
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https://www.ctm.com/
External link for CTM
- Industry
- Telecommunications
- Company size
- 51-200 employees
- Headquarters
- Millersville, Maryland
- Type
- Privately Held
- Specialties
- Call Tracking Software, Call Attribution, Conversation Analytics, Call Center Software, Call Management, Intelligent Automation, and AI
Products
![Click here to view CTM]()
CTM
Call Tracking Software
CTM is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and chat tools. More than 100,000 users around the globe trust CTM to manage communications for their marketing, sales, and service teams. Integrations with systems like Google Ads & Analytics, Salesforce, Facebook, Zendesk, and Microsoft Dynamics ensure that call conversions are seamlessly integrated into existing sales and marketing processes. CTM has also been recognized in Inc. Magazine's 5000™ list of fastest-growing private companies, and as a leader on G2 Crowd for inbound call tracking software and CCaaS solutions.
Locations
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Primary
Get directions
231 Najoles Rd
Ste. 500
Millersville, Maryland 21108, US
Employees at CTM
Updates
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CTM is heading to the Lawn & Landscape magazine Technology Conference on July 23rd! 🚜🌳 Stop by Booth 401 to meet our team and catch a session you won't want to miss: "How to Beat Your Competitors to Every Lead," led by CTM Account Executives Brian Barranger and Patrick Saba Jr. Brian and Patrick will be joined at the booth by Luke Yando, our Integrations Partnership Account Executive, for games, prizes, and a pour from our keg to kick the event off right. 🍻 Every lead counts. Come learn how to win them all. See you at Booth 401!
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During the summer months, being first is often the biggest feat in the green industry. The customer who gets a fast, helpful response is usually the one who books. So what separates the teams that consistently get there first? We broke down the three essential tools our home services customers use to win more business.
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Happy Independence Day from all of us at CTM! 🇺🇸 Wishing you and your loved ones a safe, joyful, and restful holiday filled with good food, great company, and a few fireworks along the way. 🎆 #July4th #IndependenceDay #CTM #HappyFourth
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What are 2,000+ marketers actually sending to Google Ads and GA4? We analyzed over 14,000 lead rules across 2,100+ accounts to see how marketers define the call conversions feeding their Google campaigns. A few findings stood out: - 77% of GA4 lead rules send everything as an event, with no triggering conditions beyond the default. - Talk time rules the day: the classic 30-60-120 second thresholds appear in nearly 78% of talk-time rules. - Fewer than 1% use call score as a condition, meaning most marketers rely on call length as a proxy for quality, instead of what actually signals a good lead. Here's an important takeaway from all of this: What goes into Google's machine learning comes back out. Feed it unqualified leads, and that's what it'll find more of. Explore more in our blog post and see if your lead rules are working for or against you. #CallTracking #GoogleAds #GA4 #LeadGen
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The story of the top-heavy lawn and landscape business. It was wildly successful. Extremely busy. Customers everywhere. Then the calls got backed up. Bookings got moved, then delayed. As demand climbed, service quality slipped. Demanding customers grew frustrated. And the once-booming business that could not handle the capacity watched its customers stop coming back. Growth without the systems to support it is not sustainable. It is a bottleneck waiting to happen. The solution? Lead automation tools from CTM. 😏
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Look who's at Amazon Web Services (AWS) Summit DC! Andrew Sipes (Software Engineer) and Anand Siva (Backend Engineer) are diving into the latest in cloud tech today. So proud to have these two flying the flag for our team! 👏 #AWSSummit #CTM
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15 years ago: a Maryland basement. Today: a conversation intelligence platform powering calls, texts, and chats for 30,000+ businesses worldwide. The throughline? People over headcount, quality over shortcuts, and customers at the center of everything. Now supercharged with AI like AskAI and VoiceAI. Thanks to The Business Journals and Baltimore Business Journal for sharing the story of how we got here. #ConversationIntelligence #MarTech #AI #CallTracking
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Changing seasons mean booming demand for lawn and landscape businesses. More demand also means more competition. 🌱 Get ahead by streamlining communication across your teams and elevating your customer experience with CTM's conversation intelligence tools. When every call, text, and chat is connected, no lead slips through the cracks. #CallTracking #ConversationIntelligence
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