Some calls are routine. Some calls are urgent. Telephone answering services need systems that make it easy to route, message, and respond quickly. That’s why we love working with TAS companies at CallShaper. You handle the important conversations. We help make the technology simple! #TelephoneAnsweringService #CallCenterTech #CustomerExperience #TAS #CallShaper
CallShaper
Technology, Information and Internet
Perry Hall, Maryland 975 followers
CallShaper: Simple, Flexible and Powerful.
About us
CallShaper is the originator of a cutting-edge cloud-based call center platform for efficiency- and compliance-minded directors of inbound and outbound call centers. Whether your call center is in-house or external, if you want to automate 100% of your Call Center process and keep your agents focused on customers, CallShaper has the answer! CallShaper’s platform offers 99.999% reliability and has earned a 5-star rating on multiple sites. With CallShaper, call center directors who are managing multiple vendors from multiple locations have everything they need on one platform that allows for custom, do-it-yourself scripting and simple integration with third party systems. CallShaper has no equal in providing real-time transparency. At the same time, CallShaper’s “set it and forget it” predictive dialer is a big productivity plus – doing the dialing for up to 20 lines per agent. Another CallShaper advantage is its built-in Quality Assurance Scorecard, offered at no additional cost. CallShaper clients quickly find that they are better able to manage efficiencies at the sales rep level. Users can be up-and-running with as little as four hours of training, and there is no need for dedicated IT support. Finally, CallShaper beats the competition on compliance, retaining easy-to-access compliance information at no charge for seven years – five years longer than the two years required by TCPA.
- Website
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https://www.callshaper.com
External link for CallShaper
- Industry
- Technology, Information and Internet
- Company size
- 11-50 employees
- Headquarters
- Perry Hall, Maryland
- Type
- Privately Held
- Founded
- 2012
- Specialties
- predictive dialer, blended calls, outbound call center solution, call center startups, virtual call manager, call center startup, hosted predictive dialer, whisper barge, real time leads, outbound call center solution, cloud contact center solutions, auto dialer, progressive dialer, lead management, quality control, reporting, scripting, sales, Telephone Answering Services, Click to Call, Inbound Call Center, call center platform, contact center, manual dialer, preview dialer, and sales platform
Products
![Click here to view CallShaper]()
CallShaper
Predictive Dialer Software
CallShaper’s feature-rich, cloud-based call center platform improves efficiency and reduces cost by tackling your toughest inbound and outbound challenges. Including Predictive dialing, phone number labeling, AI, API's, Webhooks,
Locations
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Primary
Get directions
5009 Honeygo Center Dr
Perry Hall, Maryland 21128, US
Employees at CallShaper
Updates
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Wondering if CallShaper records calls? The answer is yes, and it’s about much more than just recordings. From agent training and quality assurance to compliance support and long-term storage, call recording can help improve performance across your entire team. Click below to read more. https://lnkd.in/gNe9MG3M #CallCenter #CallCenterSoftware #CallRecording #Compliance #CustomerExperience #ContactCenter #SalesEnablement #CallShaper
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A great telephone answering service is built on three things: -Great agents -Clear processes -Reliable technology When the software works the way it should, agents can focus on what they do best… helping people! That’s exactly what CallShaper was designed for. #CallCenterIndustry #TASCommunity #CustomerService #CallCenterSoftware #CallShaper
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Remote receptionists need the right tools to stay connected and productive no matter where they work. Cloud-based platforms help businesses improve flexibility, streamline communication, and support remote teams more efficiently than ever before. Click the link below to read more! https://lnkd.in/g5xXZqfs #CallCenter #RemoteWork #CloudBased #CustomerService #TelephoneAnsweringService #ContactCenter #CallShaper
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Celebrating freedom, community, and the people who make a difference every day. Happy 4th of July from all of us at CallShaper! 🇺🇸 #FourthOfJuly #IndependenceDay #CallShaper
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Great service is not just about speed. It is about making sure customers feel heard, supported, and confident moving forward. That is what keeps them coming back. Want to see CallShaper in action? Click the link below to schedule a demo. https://lnkd.in/gjXfJ48M #CustomerExperience #CallCenter #CustomerRetention #CX #CallShaper
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Happy 6th Work Anniversary, Ben! 🎉 Thank you for six years of dedication, hard work, and everything you do for the CallShaper team. We truly appreciate you and are grateful to have you with us. Here's to many more years ahead! #WorkAnniversary #TeamCallShaper #EmployeeAppreciation #CallShaper
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Roll out the orange carpet with CallShaper. Our Telephone Answering Service solution makes it easy to deliver consistent, high-quality call experiences that build trust and loyalty. Want to see CallShaper in action? Click the link below to schedule a demo. https://lnkd.in/gjXfJ48M #CallShaper #TAS #CustomerService #CustomerExperience #ContactCenter #telephoneansweringservice
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High agent turnover, burnout, and rising customer expectations are putting real pressure on today’s call centers. The good news is that with the right tools and visibility, these challenges can be managed and even turned into opportunities for growth. From better coaching with Supervisor Site to stronger QA and reporting, CallShaper is helping teams create more stable, supported, and efficient environments. Want to learn more? Please click the link below to read more. https://lnkd.in/gmqhusPX #CallCenter #CustomerExperience #ContactCenter #BPO #CallShaper #AgentExperience #BusinessGrowth #CallShaper
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In the Telephone Answering Service world, no two days look the same. One minute it's a medical call. The next it's a property manager needing an urgent dispatch. Then it's a customer just trying to reach a real person. Your software has to keep up with all of it. That’s what we focus on at CallShaper: helping answering services handle every call with confidence while Rolling Out the Orange Carpet every step of the way. Because great technology matters, but so does having a team that understands your business, supports your goals, and is there when you need them. https://lnkd.in/gjXfJ48M #TelephoneAnsweringService #CallCenterSoftware #CustomerSupport #CallShaper #TAS #RollingOutTheOrangeCarpet