From the first message to the final review, the best hotels make the whole journey feel effortless 👋 On July 29th we're teaming up with Snapfix and MARA Solutions to show how hotels automate the full guest journey without losing the human touch. Meet the three voices making it happen: - Brett Robbins, CEO at Snapfix - Adam Haugh, Head of Marketing at MARA Solutions - Julia Schröder, Sales Director at Bookboost Together they'll break down what communication, operations, and reputation look like when they actually work as one system instead of three silos. Save your seat today 👉 https://lnkd.in/eKKdVGbK
Bookboost
IT Services and IT Consulting
Malmö, Skane County 4,927 followers
A CRM built for hospitality
About us
Bookboost is a CRM that helps hospitality brands manage their guest communication and deliver more effective marketing campaigns 🎯 The platform consolidates data from different sources, allowing hoteliers to extract insights and use them to create a more personalised guest experience, driving customer lifetime value (CLTV) and loyalty.
- Website
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https://www.bookboost.io/
External link for Bookboost
- Industry
- IT Services and IT Consulting
- Company size
- 11-50 employees
- Headquarters
- Malmö, Skane County
- Type
- Privately Held
- Founded
- 2016
- Specialties
- Guest Engagement, Chatbots, Omnichannel Messaging, Guest Journey Engagement, Live Chat For Hotels, Messaging, Guest Engagement, Driving RevPAR, Driving Staff Efficiency, hotel software, Live chat, Communication Software, and hotel technology
Locations
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Primary
Get directions
Anckargripsgatan 3
Malmö, Skane County 211 19, SE
Employees at Bookboost
Updates
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According to Bain & Company, a 5% increase in guest retention can lift hotel profit by up to 95%. Yet most hotels aren't actively working to retain the guests they already have. 😔 The gap is rarely in the stay itself, it's in what happens before arrival and after checkout. Here are three quiet mistakes that keep costing hotel groups repeat revenue 👇 Check out more mistakes to avoid before they cost you: https://lnkd.in/eiECTyaq
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Sign up today! 👇
A review shouldn’t be the end of the guest journey. It should be one of the most useful signals in how hotels improve it. At MARA, we believe guest feedback plays a role across the entire guest journey. Not just when a guest leaves a review, but in how hotel teams spot recurring issues, understand what guests are really saying, and close the loop across departments. When guest feedback is connected to the right systems, it becomes more than a score or a response. It becomes a way to improve operations, support teams, and create better guest experiences at scale. That’s why we’re teaming up with Bookboost and Snapfix for a practical webinar on how smart hotels automate the guest journey without losing the human touch. Together, we’ll look at how guest communication, operational execution, and reputation management can work together across the full journey, from first message to final review. Joining the session: Adam Haugh, Head of Marketing at MARA Solutions Julia Schröder, Sales Director at Bookboost Brett Robbins, CEO at Snapfix Join us on 29th July at 3pm CET. Register here: https://lnkd.in/eKKdVGbK
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Super excited about this one!! Save your spot today 👇
Most hotel guests never see the disconnect behind their stay but your team feels it every day. A guest checks in. The welcome message calls them by the wrong name, wrong dates, wrong everything, because no system in the building actually knows who they are. Three days later they leave a review. Slow check-in. A maintenance issue nobody caught. That review lands in one inbox. The team who could have fixed it never even sees it. Nobody connects the dots until the guest is already gone. And the next guest has the same experience all over again. 3 weeks from today, Snapfix CEO, Brett Robbins will be joining Bookboost and MARA Solutions for a live session on what it actually takes to run a more connected operation, from the first message a guest gets to the review they leave after they've checked out. It's the same thinking behind our recent integration with MARA, we're genuinely excited about what it means for hotel teams. We'll get into where these handoffs tend to break down, what's possible when guest communication, operations, and reputation management are actually connected, and where most hotels still have work to do. Don't wait for the replay. Be there live and bring your questions to Brett, Adam, and Julia directly.
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A perfect guest journey doesn't happen by accident 👋 The best hotels make it feel effortless for guests… but that takes serious coordination behind the scenes. Most hotels have the tools. The problem is they work in silos. Communication over here, operations over there, reviews somewhere else. Guests feel the gaps even when your team doesn't 👀 We're fixing that with Snapfix and MARA Solutions in a practical 30 minute session on July 29th, 3PM CET. You'll walk away knowing how to: ✅ Automate guest communication that still feels human ✅ Give your team the right tools at the right moment ✅ Turn reviews into a competitive advantage ✅ Spot the biggest gaps in the guest journey, and close them 👉 Save your spot today: https://lnkd.in/eKKdVGbK
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Self-check-in was the right investment for serviced apartments. But it removed the one moment where guests used to get all the basics: the front desk conversation. Without anything to replace it, the same questions land in your inbox every day, asked by different guests, one by one 📩. The fix is easy: send the answers before the questions arrive. There are 5 moments in the guest journey to do exactly that 👇 Read more on on how to make each message work: https://lnkd.in/eJzQGAxK
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Summer's here and peak season with it, so we've kept this month short and sweet. 🏖️ Inside, you'll find: - Five ready-made guest journey templates - An honest timeline of when a hotel CRM actually starts to pay off - Our free resource: Guest Relationship Health Check Take a look, and let us know which one's most useful for you right now 👇
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We had a great day at the Hotel Guest Experience Forum (HGEF)! Mark Evans gave a great talk on why guest experience falls apart when your systems, teams, and touchpoints don't talk to each other. A topic that clearly resonated with the room. The rest of the day was full of good conversations with hoteliers and partners. Thanks to everyone who came by. London, you were good to us 🥂 🇬🇧
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Big news, we're hiring a Head of Marketing 🚀✨ Bookboost is growing fast across Europe, and we're looking for a marketing leader to take full ownership of our brand and build our marketing engine 🌍 We're a global team of 15+ nationalities, building tech that makes hospitality more human 💜 Sound like your kind of adventure? Let's talk: https://lnkd.in/eVBGKuNx
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Bookboost is heading to London for the Hotel Guest Experience Forum (HGEF)! 🇬🇧 We'll be at 📍The Waldorf Hilton on 30th June, and we'd love to see you there. Even better, our very own Mark Evans is taking the stage. 🎤 His session, "The Continuity Gap: Why Guest Experience Breaks Between Systems, Teams and Touchpoints," digs into something every hotelier knows too well: the guest journey falls apart when your systems don't talk to each other. Catch him at 14:30 in Adelphi 1 & 2. 👀 Come listen, come say hello, and let's talk about closing that gap for good. See you in London? 🥂
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