BLOMGRAM

In the past month alone, I’ve had countless people reach out to me with the same question: "Toritseju, I want to start a career in IT Support, but I don’t know where to begin… What are the basics I need to learn to even stand a chance?" I understand that feeling all too well. When I was starting out, the hardest part wasn’t the work, it was figuring out what actually mattered and where to focus my time. That’s why I wrote Behind the Screens: Essential Guide to IT Support.
It’s the handbook I wish I had when I was just starting, practical, direct, and built from real experience in the field. Inside is packed with step-by-step important foundational framework you need to understand and know about in IT Support. 📘 Here’s the link: https://lnkd.in/dzp69QnT And because I know how tough starting out can be, I’ve made it very affordable as my way of supporting the IT community. Your IT career doesn’t have to start with confusion. Start it with clarity.

How are my everyday conversations with clients? Some calls are smooth: a user explains the problem clearly, I walk them through the fix, and we both hang up happy. Those calls make the job feel effortless. Other calls… well, they can test your patience like nothing else. I’ve often wished for a “caller temperament” so I’d pick who I wanted to talk to. Dealing with all kinds of users has taught me a lot: patience, empathy, clear communication, and the ability to stay calm under pressure. But just because we learn to deal with challenging calls doesn’t make it the right thing, it’s still important for people to be calm and respectful when talking to IT personnel. This is a gentle reminder: being patient and clear makes a huge difference. It helps solve issues faster, reduces frustration on both sides, and keeps the conversation productive. To my fellow IT pros: may your coffee be strong, and your callers mostly calm. ☕