BizAway

Air Canada has named BizAway a Gold Partner through its Circle of Excellence program, highlighting the partnership we've built together over the years. For us, this reflects the value of strong relationships across the travel industry. Working closely with airlines helps us create better travel experiences for the companies and travelers who rely on us every day. A big thank you to Air Canada, especially to Annamaria Barbato for her collaboration, and to our Travel Partnership Manager, Giovanni Serva, for the work that continues to strengthen this relationship.

Starting Q3 with breakfast, games and quality team time. ☕️ 🌞 The Team Leads of our Barcelona Sales team put together a small gathering for our SDRs to reconnect, reset and have some fun before jumping into the new quarter. Small initiatives like this don't happen on their own. Thanks to Jonathan Versluis, Lara Mures, Luc Bougma, Didiér Anthony Badenbroek and Mariana Torres for helping bring everyone together and creating space to connect beyond the day-to-day.

Yesterday, we’ve been invited by our partner Team Picnic PostNL to join the Stage 2 of the #TourDeFrance2026 in Barcelona to meet the team and wish them the best of luck and show our support as they prepared for another day of racing. Spending some time behind the scenes with this team we proudly support was a reminder that there's much more than the race itself. Long before the riders reach the start line, there’s preparation, teamwork and countless details coming together. Helping them move with confidence, so they can stay focused on the competition while everything else runs smoothly, is exactly what drives our work. Thank you to Team Picnic PostNL for the warm welcome. We'll be cheering from the roadside for the rest of the Tour. 🚴💙

L'intelligenza artificiale sta trasformando il modo in cui scopriamo, scegliamo e acquistiamo prodotti, aprendo una nuova fase per il commercio digitale. È questo il tema al centro della seconda edizione di PayPal Beyond, dove Vanina Acqualagna, General Manager di PayPal Italia, ha raccontato la visione dell'azienda su pagamenti digitali, fiducia e agentic commerce. In un mercato che nel 2025 ha visto i pagamenti digitali raggiungere i 518 miliardi di euro e l'e-commerce superare i 90 miliardi, per i merchant la sfida sarà evolvere da un approccio AI-enabled a uno agent-ready, investendo in dati affidabili, infrastrutture interoperabili e sistemi di pagamento sempre più sicuri e fluidi. L'evento ha dato spazio anche al confronto tra aziende che stanno già sperimentando nuovi modelli di commercio. Stefano Arossa di WeRoad, Luca Vasirani di Hostinato | Sviluppo eCommerce | System Integrator e Fabrizio Ghirardi di Subito hanno condiviso le loro esperienze sull'evoluzione dei pagamenti rateali, mentre Manuel Mainetti di PhotoSì, Alessandro Castrucci di BizAway e Nicola Bettari di lastminute.com hanno approfondito il ruolo dell'AI nella trasformazione della value chain del commercio digitale. Un'occasione di confronto che conferma come il futuro dell'e-commerce sarà sempre più guidato dall'integrazione tra intelligenza artificiale, innovazione nei pagamenti e fiducia. Leggi l'articolo e scopri le interviste: https://lnkd.in/eSFcHAn9

Siamo orgogliosi di vedere il nostro Product Manager, Alessandro Castrucci, tra i protagonisti di PayPal Beyond e intervistato da Forbes Italia, dove ha condiviso la sua esperienza su come l'AI stia ridefinendo il futuro dell’e-commerce, dei pagamenti e dello sviluppo del prodotto. La sua visione riflette pienamente il nostro approccio all'AI in BizAway. Per noi non è semplicemente una funzionalità in più, ma un cambiamento profondo nel modo in cui i team progettano, sviluppano prodotti, prendono decisioni e creano valore. È sempre motivo di orgoglio vedere le persone di BizAway contribuire a conversazioni che stanno plasmando il futuro del nostro settore.

This week, some of our colleagues in Milan attended the third edition of Lufthansa Group Interactions Day. With contributions from Massimo Sideri (Corriere della Sera) and Telmo Pievani (Università degli Studi di Padova), the event explored AI from a broader perspective, encouraging thoughtful discussions about its impact on the way we work and the choices we make. If there's one idea we took away from the day, it's this: innovation isn't just about adopting new technology. It's about understanding how to use it in ways that help people make better decisions, solve problems more effectively and create better experiences. It's a perspective we share and that continues to guide how we grow at BizAway. A big thank you to Lufthansa Group, and especially Debora Conte for the invitation. Thanks to Federica D., Manuela Cristiano, Davide Parrotta, Bruno Sbattella, Sara Pettinari, Giulia Passalacqua, Simone Rotunno and Elvira Odorizzi for bringing those conversations back to BizAway.

Last week, our teams came together for All Eyes on Product. With colleagues joining from across our eight offices, it was an opportunity to hear directly from our CPTO, Tyler Foster, and discuss the ideas driving our platform forward. As a product evolves, staying aligned across teams becomes just as important as the features being built. When everyone understands where the product is going, it's easier to make better decisions, communicate more clearly and ultimately create a more consistent experience for our customers. We closed the day by celebrating some of our top Sales performers, a fitting way to end a session focused on looking ahead.

✈️ Flight changes are now available directly in the BizAway platform. While our Customer Support team is always there when you need it, some changes are easier when you can make them yourself. Travelers can now update eligible flight bookings directly from the platform, making it easier to adapt when plans change. One less manual step. One more way we're simplifying business travel. Read more: https://lnkd.in/giefiBfi

Last week, our Head of Service, Alice Brancaleoni, joined Zendesk Presents: Demo Day Milan 2026, an event focused on how AI is reshaping customer and employee experiences. During the discussion, Alice shared how we think about quality at BizAway and the role it plays in helping us continuously improve the support we provide. More than a way to evaluate performance, quality helps us better understand customer needs, identify opportunities for improvement and turn insights into meaningful actions. One theme that resonated throughout the event was the relationship between AI and human expertise. While technology can help teams work more efficiently and uncover valuable insights, great customer experiences still depend on the people behind them. Thank you to Zendesk for the invitation and for bringing together valuable conversations around the future of customer service.

Business travel moves fast. So do we. Today we launch the new BizAway website! We changed how we look. Not why we exist. More than getting a fresher shade of blue, this is about our brand reflecting who we've become. The same mission. The same expertise. The same commitment: Simplifying business travel. Welcome to the new BizAway. https://lnkd.in/di4Sfbh8 #biztravel #neverstop #evolving