Fin.com

Companies rely on agents using more and more applications to deliver services that define the customer experience. While managing and improving these experiences is more important than ever, it is also harder than ever due to the explosion of applications. Fin gives companies instant visibility into how customer operations teams work across SaaS applications, revealing powerful insights into CX workflows and technology. We help leaders for some of the world's fastest growing CX teams optimize processes, improve agent training, and make better technology decisions for more productive teams that deliver better customer experiences. Fin's turnkey browser plugin provides granular business insights across comprehensive end-to-end workflows. We help companies replicate top performers and streamline the processes and technology that supports them to drive continuous improvement.

Industry

Software Development

Company size

11-50 employees

Headquarters

San Francisco, California

Type

Privately Held

Founded

2019

Specialties

Insights, Employee Productivity, Process Optimization, Organizational Productivity, Bug Reporting, Productivity, Remote Work, Handle Time Reduction, Coaching, Frontline Work, Analytics, process mining, operations, and customer experience