Premier Guarantee protects UK homeowners from costly building defects, but their old system couldn't keep up with their ambitions. 80% of calls were inbound. Visibility was zero. Compliance reporting was manual and slow. With 8x8, Kate Hughes and her team flipped the script: 30% more proactive outbound calls, a 50:50 inbound/outbound balance, and speech-to-text analytics that turned compliance from a burden into a built-in advantage. Swipe through to see how Premier Guarantee unlocked smarter CX, stronger compliance, and higher productivity: https://bit.ly/4eUHAxR #ThePowerOfYou #ContactCenter #CX
8x8
IT Services and IT Consulting
Campbell, CA 136,135 followers
Conversations drive your business, and we make them count. Connect, resolve, and lead—all from one intelligent platform.
About us
8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.
- Website
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https://www.8x8.com
External link for 8x8
- Industry
- IT Services and IT Consulting
- Company size
- 1,001-5,000 employees
- Headquarters
- Campbell, CA
- Type
- Public Company
- Specialties
- enterprise global communications, business phone systems, unified communications, Enterprise Engagement Management, customer experience, employee experience, video conferencing, contact center, voip, CCaaS, UCaaS, CPaaS, AI, agentic AI, flexible work solutions, hybrid work solutions, team communications, hosted VoIP, and web conferencing
Locations
Employees at 8x8
Updates
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Why is our Technology Partner Ecosystem essential to us? Because of three core constants: the people, the technology, and the partnership. When we show up side-by-side with the best of the best, everyone benefits. A few weeks ago, our CTO Bryan Martin handed Capacity their well-earned 2026 Global Technology Partner of the Year award. Their partnership is a perfect example of those constants, all held to the highest standards through every flux and shift. See why our TPES works and how it can make your dream CX stack come true → https://lnkd.in/eU9vGf89
Capacity: 8x8's 2026 Global Technology Partner of the Year. Some awards you hand over with a smile. This one came with a story. At Customer Contact Week in Las Vegas, I had the honor of presenting Karaline Venezia, Chief Revenue Officer at Capacity, with 8x8's 2026 Global Technology Partner of the Year award. Congratulations to Karaline and the entire Capacity team. This one was well earned. Here's why this partnership means so much to me. We first met this team years ago when they were a company called Awaken, a specialist in real-time Agent Assist technology. They joined our Technology Partner Ecosystem as one of the inaugural SellWith8 partners, and we saw right away what made them different: technology that actually made agents better at their jobs, guiding them through complex customer interactions in real time, cutting onboarding time, and letting them focus on the customer instead of the software. Then something happened that tells you everything you need to know about them. Awaken merged with Tethr to become Tethr, a Creovai company, combining real-time agent guidance with conversation intelligence. And last October, Creovai was acquired by Capacity, which added those capabilities to its AI-powered support automation platform. That's one of the side effects of only working with partners who are the best of the best of the best: they're highly sought after! Great technology and great teams don't stay unnoticed for long. Through every name on the door, Awaken, Creovai, and now Capacity, three things never changed: the people, the technology, and the partnership. The same team that impressed us on day one kept showing up, kept innovating, and kept delivering for our joint customers. Real-time agent assist, automated QA, conversational intelligence, capabilities that plug into 8x8 Contact Center and make every interaction smarter. Our Technology Partner Ecosystem exists for exactly this reason. No single company can deliver everything a modern contact center needs, and we've never pretended otherwise. Instead, we find the very best technology partners in the world, integrate deeply with them, and go to market together. When our partners win, our customers win. The 2026 Partner Awards recognize the partners who drove the strongest growth, new customer wins, and results over the past fiscal year, and on the technology side, nobody did that better than Capacity. To Karaline and everyone at Capacity: thank you. We are so grateful to be partners with our friends at Capacity, and we can't wait to see what we build together next. Congratulations, and here's to the next chapter. #CCW2026 #CX #ContactCenter #AI #Partnership #8x8 #TechnologyPartnerEcosystem
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Meet Kate. For almost 30 years, Premier Guarantee has protected UK homeowners from costly building defects, and Kate's team is the front line of that trust. Their old system left them reactive, guessing, and "climbing with their eyes closed." With 8x8, that changed. Now they're proactive, connected, and confident, handling 1,600 calls a month with 30% more outbound outreach than before. That's the Power of You™. Powered by 8x8. 🏔️ Read the full case study: https://bit.ly/4eUHAxR #ThePowerOfYou #ContactCenter #CX
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When a message fails, customers don't see "network issues." They see a brand that didn't show up. In mobile-first APAC, one missed OTP or delivery alert = a lost sale and dented trust. That's why communications resilience is now a boardroom issue, not an IT one. Sylvain CHAPERON, GM CPaaS at 8x8, talks about what makes a platform hold up when it matters most 👇 https://bit.ly/4p5jMtX
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The smartest move is not building the best AI. It's making AI work for your customers.That’s why we skipped the LLM wars. Voice and communication AI capabilities are necessary. It’s only a matter of time until the mainstream realizes this. Read more and watch this Executive Insight from 8x8 CEO Samuel C Wilson and Constellation Research, Inc. Principal Analyst Liz Miller here: https://bit.ly/4ffrjSM
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Our Portugal team took summer seriously: sushi lunch, a wine tasting contest, BBQ, and a boat ride under the July sun. ☀️ We're proud to work with people who show up for each other on and off the clock. #LifeAt8x8 #Team8s #SummerGetTogether
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When your system never goes down, your team never misses a beat. 🙌 A verified 8x8 Contact Center user said it better than we could in this Gartner Peer Insights review. Uptime isn't glamorous, but it's everything in CX. When your platform keeps pace with your business and your customers, teams can focus on outcomes instead of workarounds. Read the full testimonial: https://gtnr.it/4ft46xs #8x8 #ContactCenter #CallCentre #CCaaS
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Congratulations to Obii O., 8x8 Senior Product Manager, Partner Experience, for making the Comms Council UK Women in Telecoms Group Champion shortlist! We're very proud, and we hope to celebrate her win next week. 🙌 #womenintelecoms #womenintech
We are excited to share the list of nominees for the Women in Telecoms Group Champion category at the CCUK Awards 2026. Congratulations to: Alexandra Mullan, LSSBB, Connect Fibre Avon M., Virgin Media O2 Claire Greenwood, G Comms Fiona Kearns, Kearns Consultancy Global Joyce Bok, Gamma Layla Dean, SYSCONFiG Natalie Strange, RPS Telecom Nathalie Collins, Access4 UK Nicola Brumell, Sky Obii O., 8x8 Women in Telecoms group members can vote for their favourite at https://lnkd.in/em_V_zdj and the winner will be announced at the awards ceremony in London next week. Join us at the CCUK Awards ceremony at Kitty Hawk on 16th July from 2pm to 5pm. Book your tickets at https://lnkd.in/gyqhAgvQ #womenintelecoms #champion #awards #CCUKAwards26 #comms #telecoms #DEI
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1,437 CX leaders. 10 countries. One honest question: what's CPaaS actually delivering? Metrigy asked - and 8x8 came out above average on both business success and customer sentiment. Where we stood out: ✅ CSAT improvement ✅ Revenue growth ✅ Platform reliability ✅ No-code/low-code quality Here's the part we love: Metrigy found the #1 business impact of CPaaS today is happier customers - ahead of revenue growth and efficiency. So the thing we lead on is the thing that matters most. Funny how that works. 😉 📥 Get the report: https://bit.ly/4aBatfs
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With 8x8 AI Routing, you can route to the right expert based on language, skillset, and availability, whether that person is a contact center agent or a customer success manager in 8x8 Engage. Complex routing situations handled correctly. Every time. See it in action: https://bit.ly/4galw2R #8x8 #AIRouting #hybridteams #skillsbasedrouting
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