Independent Design Professional
Columbus, Ohio Area
Independent Design Professional
Columbus, Ohio Area
4 years of involvement with the customer service aspect of a university-owned information technology system has allowed me to gain valuable insight through observation of users with various proficiencies, skill sets, goals, and general attitudes. I've learned to throw away all my pre-conceived notions of what a user wants and treat each customer as an individual with specific needs and goals.
customer service, troubleshooting of user issues, development of increasingly dynamic webpages, portfolio development and hosting for clients